03300240711
As a leading provider of legal and claims solutions to the UK and Ireland insurance markets, we’ve been disrupting the status quo since 1969. Since then we’ve expanded, and continue to expand, into other services including real estate, dispute resolution, restructuring and insolvency, debt recovery, employment, professional indemnity and product liability. We do things differently, with a forward-thinking, innovative approach that’s genuinely built around a focus on our clients’ needs – not our own. Read more...
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Horwich Farrelly Limited on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Horwich Farrelly Limited. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Horwich Farrelly Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Horwich Farrelly Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Horwich Farrelly Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Horwich Farrelly Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Horwich Farrelly Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Alan
Collected on:
I would just like to thank you very much for all your help in explaining what would take place and the various procedures it helped me understand things and also what to expect on the day and taking the time to keep me up to date with everything that was going on.”
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Otumide
Collected on:
Many thanks and welldone for the good legal work done.
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Deborah
Collected on:
WELL DONE to you and your team. Thank you for working so diligently as this is a big win for all your hard work. I hope you guys will celebrate in style.
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Pearl
Collected on:
Thank you so much Natalie, this is the good news I needed after the worst few months, Thank you for all your help and guidance you have been a star, I will definitely provide feedback for you where ever I can
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Anonymous
Collected on:
Thanks you so much for your help with the court case you were fantastic keeping in contact with me during the last two years
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hyscouser
Collected on:
This review is for a different branch.
They helped me with a civil case and was great, informative and communication was excellent all the way through the process.
would use and recomend again.
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Darren
Collected on:
This review is for a different branch.
They have been looking after a no fault claim for Axa since 2022, numerous staff changes through the process, they don't seem to know where to send the claim to without checking the file over and over again with different handlers. One of the handlers left and it took 3 months to assign to someone else and this was only done when I called for updates. They do not let you know of progress (and im not exactly confident the handlers have a clue on what to do). Calling to discuss things is frustrating and they never return calls.
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Matter Type:
Motor Insurance Policy
A
Collected on:
This review is for a different branch.
After a car accident my Insurers, AXA, passed the case to this firm. No communication for 6 months, then they want information from me within 4 days, over Christmas or they'll close the case. Very little communication, but when they did it was short, abrupt, unhelpful and pretty much rude. I asked a staff member for their manager's contact details, and was replied to with the manger copied in to the email. No follow up from either. Nothing. They're just not interested in the clients that bring the money in for them.
The case outcome was in my favour, but would have been anyway, there was no help from this company, and they did nothing to ensure any information was correct.
I have since moved my insurance away from AXA, so that I don't run the risk of dealing with this awful firm again.
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Verified review
This review has been left by a verified client who used Horwich Farrelly Limited.
Damien Morrison
Collected on:
This review is for a different branch.
From start to finish, Zac Clough dealt with our issue with consummate professionalism, as well as his usual easy manner and good humour. Fantastic outcome. Zac went so far above and beyond the call of duty, including personally going to personally serve at 9 pm on a Friday evening, after receiving instructions at 5.30 pm on the same day. After 30 plus years of being a solicitor, you have an idea of what outstanding service is, and this is what I always get from Zac, John Lord, and his team.
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Verified review
This review has been left by a verified client who used Horwich Farrelly Limited.
Mark Jackson
Collected on:
This review is for a different branch.
Zac Clough and his team assisted me recently in a difficult issue which has now been satisfactorily concluded. From initial meetings Zac has continually updated and advised every step of the procedure with both clarity and assurance.
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Lynsay
Collected on:
Claire Graydon has provided solid advice to Triangle Housing Association on several instructions covering different aspects of the business.
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Matter Type:
Construction
Janis
Collected on:
Very professional subject matter experts.
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Matter Type:
Construction
Deborah
Collected on:
Great staff
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With a forward-thinking, innovative approach that’s genuinely built around a focus on our client’s needs – not our own. We work with our clients every day, to help them realise their potential for sustained growth, and deliver the best possible solutions for what they tell us they need. Not what we think they need. Not a typical law firm.
