Horwich Farrelly Limited

This review is for a different branch.

I was contacted by my insurance company regarding an incident 6-8 years after the incident. I was advised my solicitors will be from Horwich Farrelly limited. Amanda Monnery got in touch giving me all the details and the process. Amanda was very good communicator from the start. She had a good look at the case and firmly believed that this case could be defended. Even when i had moments of doubt she reassured me and stood her ground.
Amanda instilled confidence in me and feel grateful she did as the outcome of the case was as it should have been with the claimants case fully dismissed.

This review is for a different branch.

My experience with Amanda Monnery was excellent throughout this whole experience. Her communication was always prompt and thorough and I felt well looked after throughout.

This review is for a different branch.

I'd just like to say that Pranav (the file handler) handled my case end to end exceptionally. Keeping me fully informed throughout the process. Always and promptly responding to my many queries in detail and in layman terms.
Very professional team/company to work with. Thankyou

This review is for a different branch.

I found Amanda to be professional, friendly and approachable and easy to deal with. She was timely with her responses and was available to explain and answer any queries I had. She helped make the process a lot less stressful for which I am very grateful. Thank you.

This review is for a different branch.

I can't speak high enough about Horwich Farrelly (HF). They were recommended to me by a lawyer friend to assist with issues i was having with a brand new motor-home with little to no action from the suppliers to correct the faults with the motorhome.

HF guided me through the whole process, were very professional and took the time to explain every step of the way right up to issuing court proceedings.

They were robust when they needed to be (with the other side) but also very fair and balanced.

Suffice to say, the "other side" conceded with HF succeeding in settling the claim with the suppliers with me only accepting a £1k reduction in what i wanted (noting my claim was for over £200k).

The person that dealt with my case was Charlie Gray. He was excellent but so too John Ward and Jack Waywell.

A very refreshing experience from a legal practice.

This review is for a different branch.

I was provided with this firm from my insurers to pursue a claim for my excess. There has been no end of problems with this firm making quite a few mistakes in serving papers and notifying the court accordingly for my claim. Also, the customer service has been appalling and the information they provide has been non-existent. Every time I contact them, I am faced with an abrupt response and very little detail. You live and learn.

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Through Ben Elliot and his client insurers demonstrated a willingness to oppose and defend an insurance vehicle claim and, ultimately, succeed where other would have compromised. Forever grateful for the refreshing approach, would highly recommend.

This review is for a different branch.

H.F were appointed by my insurers, L.V. after a failed attempt to claim back for the damage to my car. The third party admitted full liability and gave full details of their insurers. H.F claim they issued proceedings in June and yet have not replied to my emails or to phone calls. So, we are now 4months after the proceedings were issued, and over 9months since the accident; still with no settlement. H.F were not my choice, they were L.V's. I would not recommend using them at all.

This review is for a different branch.

Currently have a claim logged with this firm. Never get an update. I email for an update it get ignored. Logged a complaint in February not heard anything since. Awful service!!!!! DO NOT RECOMMEND