As a leading provider of legal and claims solutions to the UK and Ireland insurance markets, we’ve been disrupting the status quo since 1969. Since then we’ve expanded, and continue to expand, into other services including real estate, dispute resolution, restructuring and insolvency, debt recovery, employment, professional indemnity and product liability. We do things differently, with a forward-thinking, innovative approach that’s genuinely built around a focus on our clients’ needs – not our own. Read more...
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Horwich Farrelly Limited on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Horwich Farrelly Limited. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Horwich Farrelly Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Horwich Farrelly Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Horwich Farrelly Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Horwich Farrelly Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Horwich Farrelly Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
d
Collected on:
This review is for a different branch.
I found Amanda to be professional, friendly and approachable and easy to deal with. She was timely with her responses and was available to explain and answer any queries I had. She helped make the process a lot less stressful for which I am very grateful. Thank you.
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Paul
Collected on:
This review is for a different branch.
I can't speak high enough about Horwich Farrelly (HF). They were recommended to me by a lawyer friend to assist with issues i was having with a brand new motor-home with little to no action from the suppliers to correct the faults with the motorhome.
HF guided me through the whole process, were very professional and took the time to explain every step of the way right up to issuing court proceedings.
They were robust when they needed to be (with the other side) but also very fair and balanced.
Suffice to say, the "other side" conceded with HF succeeding in settling the claim with the suppliers with me only accepting a £1k reduction in what i wanted (noting my claim was for over £200k).
The person that dealt with my case was Charlie Gray. He was excellent but so too John Ward and Jack Waywell.
A very refreshing experience from a legal practice.
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Anonymous
Collected on:
This review is for a different branch.
I was provided with this firm from my insurers to pursue a claim for my excess. There has been no end of problems with this firm making quite a few mistakes in serving papers and notifying the court accordingly for my claim. Also, the customer service has been appalling and the information they provide has been non-existent. Every time I contact them, I am faced with an abrupt response and very little detail. You live and learn.
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Nick
Collected on:
This review is for a different branch.
Through Ben Elliot and his client insurers demonstrated a willingness to oppose and defend an insurance vehicle claim and, ultimately, succeed where other would have compromised. Forever grateful for the refreshing approach, would highly recommend.
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Michelle
Collected on:
This review is for a different branch.
H.F were appointed by my insurers, L.V. after a failed attempt to claim back for the damage to my car. The third party admitted full liability and gave full details of their insurers. H.F claim they issued proceedings in June and yet have not replied to my emails or to phone calls. So, we are now 4months after the proceedings were issued, and over 9months since the accident; still with no settlement. H.F were not my choice, they were L.V's. I would not recommend using them at all.
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Helen
Collected on:
This review is for a different branch.
Currently have a claim logged with this firm. Never get an update. I email for an update it get ignored. Logged a complaint in February not heard anything since. Awful service!!!!! DO NOT RECOMMEND
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Tom
Collected on:
This review is for a different branch.
Halle Dealt with me from start to finish very efficient thanks for a good outcome
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julie
Collected on:
This review is for a different branch.
Getting any response is impossible they are handling my case as was transferred from my insurance company i would not use them given the chance fed up getting the same email (16 times) with incorrect information on it and insisting I sign it case has taken 17 months and still no resolution in the mean time I can't get insurance any where else and still have no end date frustrated and angry now I have to keep chasing them I hope one day to get the matter sorted and won't use the insurance company ever again
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Carol
Collected on:
This review is for a different branch.
A very successful outcome to a problem exacerbated by my insurance company’s original solicitor. Natalie from Horwich Farrelly has been excellent. The whole process was handled efficiently and I would highly recommend them.
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John
Collected on:
This review is for a different branch.
Thank you Halle Johnstone.
A pleasure to have had Halle assist me with a Minor Car accident. She was always Polite, and spoke clearly over the Phone. She returned all my Telephone calls and gave me the confidence I needed. Halle clearly understands her job and I feel she will do well in her chosen profession.
She is a carditis to Horwich Farrelly.
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With a forward-thinking, innovative approach that’s genuinely built around a focus on our client’s needs – not our own. We work with our clients every day, to help them realise their potential for sustained growth, and deliver the best possible solutions for what they tell us they need. Not what we think they need. Not a typical law firm.
