Izhaar
Collected on:
Great assistance for my personal injury matter
Milan and Brittany offered friendly assistance and guidance throughout my matter.
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Horwich Farrelly Limited
0330 024 0711
As a leading provider of legal and claims solutions to the UK and Ireland insurance markets, we’ve been disrupting the status quo since 1969. Since then we’ve expanded, and continue to expand, into other services including real estate, dispute resolution, restructuring and insolvency, debt recovery, employment, professional indemnity and product liability. We do things differently, with a forward-thinking, innovative approach that’s genuinely built around a focus on our clients’ needs – not our own. Read more...
- Address
- M50 2HF
- 0330 024 0711
- www.h-f.co.uk/
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Accreditations
Other locations
Other locations
How Horwich Farrelly Limited Compares
Value for money
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Horwich Farrelly Limited on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Horwich Farrelly Limited. These questions include:
- Value for money (a rating of 1-5)
- How much were you initially quoted or how much did you expect to pay?
- Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
- Did you think this was underpriced, overpriced or about right?
- Overall experience
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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Would recommend to
friends and family
ReviewSolicitors uses our community data to show you how many clients used Horwich Farrelly Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Horwich Farrelly Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Satisfied with
outcome of matter
ReviewSolicitors uses our community data to show you how many clients used Horwich Farrelly Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Horwich Farrelly Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Rankings by area of expertise
The rankings below show the areas of expertise that Horwich Farrelly Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Review Sources
Client Reviews
Reviews summary
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Overall experience
- Value For Money
- Communication
- Initial Impressions
- Approachability
- Documentation Accuracy
- Legal knowledge
Daniel
Collected on:
8 year old case
I was contacted by my insurance company regarding an incident 6-8 years after the incident. I was advised my solicitors will be from Horwich Farrelly limited. Amanda Monnery got in touch giving me all the details and the process. Amanda was very good communicator from the start. She had a good look at the case and firmly believed that this case could be defended. Even when i had moments of doubt she reassured me and stood her ground.
Amanda instilled confidence in me and feel grateful she did as the outcome of the case was as it should have been with the claimants case fully dismissed.
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Aviva
Collected on:
Great result!
My experience with Amanda Monnery was excellent throughout this whole experience. Her communication was always prompt and thorough and I felt well looked after throughout.
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Eyan
Collected on:
Well done to all
I'd just like to say that Pranav (the file handler) handled my case end to end exceptionally. Keeping me fully informed throughout the process. Always and promptly responding to my many queries in detail and in layman terms.
Very professional team/company to work with. Thankyou
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Matter Type:
Car Accident
Eyan
Collected on:
Well done to all
I'd just like to say that Pranav (the file handler) handled my case end to end exceptionally. Keeping me fully informed throughout the process. Always and promptly responding to my many queries in detail and in layman terms.
Very professional team/company to work with. Thankyou
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d
Collected on:
Civil Case
I found Amanda to be professional, friendly and approachable and easy to deal with. She was timely with her responses and was available to explain and answer any queries I had. She helped make the process a lot less stressful for which I am very grateful. Thank you.
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Anonymous
Collected on:
Service
I was provided with this firm from my insurers to pursue a claim for my excess. There has been no end of problems with this firm making quite a few mistakes in serving papers and notifying the court accordingly for my claim. Also, the customer service has been appalling and the information they provide has been non-existent. Every time I contact them, I am faced with an abrupt response and very little detail. You live and learn.
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Nick
Collected on:
Defence of an Insurance Claim
Through Ben Elliot and his client insurers demonstrated a willingness to oppose and defend an insurance vehicle claim and, ultimately, succeed where other would have compromised. Forever grateful for the refreshing approach, would highly recommend.
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Michelle
Collected on:
Appalling
H.F were appointed by my insurers, L.V. after a failed attempt to claim back for the damage to my car. The third party admitted full liability and gave full details of their insurers. H.F claim they issued proceedings in June and yet have not replied to my emails or to phone calls. So, we are now 4months after the proceedings were issued, and over 9months since the accident; still with no settlement. H.F were not my choice, they were L.V's. I would not recommend using them at all.
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Helen
Collected on:
Awful customer service
Currently have a claim logged with this firm. Never get an update. I email for an update it get ignored. Logged a complaint in February not heard anything since. Awful service!!!!! DO NOT RECOMMEND
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Horwich Farrelly Limited are accredited by
About this branch
Description
With a forward-thinking, innovative approach that’s genuinely built around a focus on our client’s needs – not our own. We work with our clients every day, to help them realise their potential for sustained growth, and deliver the best possible solutions for what they tell us they need. Not what we think they need. Not a typical law firm.
Regulated by
