HS Conveyancing

From start to finish Ryanne kept us informed of everything we needed to know and we couldn't have asked for any more. Excellent.

Excellent experience from start to finish. The team were able to meet my high expectations and hopes to complete promptly.

So nice to deal with friendly, approachable but totally professional people, and in person if you want to.

Depending who you get will depend on the experience - I have used them previously which is why i went back to use them again - unfortunately the person who dealt with me previously was leaving and we were given different contact details. Communication throughout was quite poor and on day of exhange/complete myself and Estate Agents were doing all the running around to ensure we could complete on a Friday - if it wasnt for our sense of urgency i highly doubt we would have completed on the day we did.

From the beginning to the completion of my house sale was very professional.

Lauren Firth was very efficient always in contact keeping me up to date with everything

My experience with Holden Smith was nothing short of shambolic. I was passed pillar to post, correspondence was largely ignored or required multiple chases and escalation. The company operates like it's still in the 80's but lacks any customer service or care. My conveyancing progressed because I dedicated time to constantly email and keep on top of progress. Countless mis-communications, clerical errors and mistakes were made throughout my sale and purchase and I was left with no choice but to complain and seek compensation for their appaling service. Would NOT recommend.

Very frustrating and felt like I was pulling my hair out from beginning to end with total lack of information and when I did ask I got met with distain that I should want to ask questions

Our experience with Holden Smith started really well, they were friendly and engaged and seemed proactive. Unfortunately this did change somewhat and we ended up having to chase them for updates and news on our sale and purchase. It became difficult to get hold of them sometimes which caused some delays to our process (have to admit; the overall delays were mainly down to our buyer). It got to the point where we had to involve our mortgage advisor (who had recommended them) to get any reply to our emails and phone calls. It actually felt like they were being quite evasive and ignoring multiple requests for callbacks.
The portal Holden Smith gave us access to was not any use, we uploaded all documents etc but were still asked to provide these directly and after the first week or so, the portal was never updated making it hard for us to know where things were up to.
Lauren (Firth) and Ryanne were good but it was us constantly having to ask them for updates that has made us only give 3 stars. I appreciate they will have been busy on other cases but we feel they could have been far more proactive with us and we were quite underwhelmed by our experience with Holden Smith.

Had 3 different people handling the sale. did not like the attitude of the first employee who was dealing with it, I was going to change solicitor but the manager gave me his word he would be dealing with it in the future. He lied to me as the next time i rang to speak to him i was put through to the same employee with the attitude who told me i didn't need to speak to the manager as he was dealing with it. By this stage i was stuck as i needed a quick sale, so could not really change solicitor with the timescale. The third assistant who got involved was the best of the 3 and did get the sale pushed through on time.

Not a good company at all, and the management really need to deal with Tom's attitude and teach him some customer service skills,he has not got any!