HS Conveyancing

Our experience with Holden Smith started really well, they were friendly and engaged and seemed proactive. Unfortunately this did change somewhat and we ended up having to chase them for updates and news on our sale and purchase. It became difficult to get hold of them sometimes which caused some delays to our process (have to admit; the overall delays were mainly down to our buyer). It got to the point where we had to involve our mortgage advisor (who had recommended them) to get any reply to our emails and phone calls. It actually felt like they were being quite evasive and ignoring multiple requests for callbacks.
The portal Holden Smith gave us access to was not any use, we uploaded all documents etc but were still asked to provide these directly and after the first week or so, the portal was never updated making it hard for us to know where things were up to.
Lauren (Firth) and Ryanne were good but it was us constantly having to ask them for updates that has made us only give 3 stars. I appreciate they will have been busy on other cases but we feel they could have been far more proactive with us and we were quite underwhelmed by our experience with Holden Smith.

Had 3 different people handling the sale. did not like the attitude of the first employee who was dealing with it, I was going to change solicitor but the manager gave me his word he would be dealing with it in the future. He lied to me as the next time i rang to speak to him i was put through to the same employee with the attitude who told me i didn't need to speak to the manager as he was dealing with it. By this stage i was stuck as i needed a quick sale, so could not really change solicitor with the timescale. The third assistant who got involved was the best of the 3 and did get the sale pushed through on time.

Not a good company at all, and the management really need to deal with Tom's attitude and teach him some customer service skills,he has not got any!

Excellent service, Recommended!!! Helpful advice and no overselling pushes. Got exactly what I paid for. Thank you...

I have used Holden Smith three times now for separate services; a family dispute, transfer of equity and for a will. I had 3 different lawyers and all were professional, supportive, friendly and efficient. I recommend them with the highest of respect!

Highly recommend using Holden Smith.
The team is efficient, keep you updated and are happy to explain any documentation or information in a way you understand.

Waste of time.
Abena was rude and uselesss

Used holden smith in the sale and purchase of property.
Had additional documents drawn up at the same time.

Used them to organise a power of attorney

Abena was very nice and helpful and happy to talk on the phone. Communication was quick and all the people who dealt with us seemed professional.

This started by our case being assigned to someone who left shortly after. Our case was then sat there with no one working on it for 6weeks. When we called to check in they said they’d start work on it and we gave them our hopeful completion date. After filling out some paperwork we called to see if we were completing that day only to find our lawyer was on holiday with no warning. The other times I’d call and there would be no one to get through to as the woman handling our case worked 3 hours a day twice a week and wouldn’t return our voicemails when we left them.

After a series of complaints about her, we were handed over to someone else who got it sorted quickly but we were still delayed. There was also no chain so this should’ve been an easy sell which still took 5 months.

After all this we were still expected to pay full price.