We had a very challenging and stressful experience with Holden Smith when selling a property in late ‘24/early ‘25. The staff in the Leeds branch were unhelpful, accusatory and lacked serious attention to detail. Questions would go unanswered and we were never kept in the loop. Emails were unnecessarily blunt and arguably rude.
A number of errors were made, from the first paperwork with an incorrect sale price through to multiple Completion Statements at the end, which were all completely different and even had charges on them that weren’t related to a selling party. At point of sale they then overpaid us and threatened to take legal action if we did not send the money back.
It takes a lot for us to complain or leave negative feedback but the catalogue of problems we experienced prompted us to contact the operations manager, who investigated our claims and agreed that the staff had been ‘blunt’ and unacceptable with their last minute requests, multiple errors and subsequent ask for return of funds.
As a gesture of goodwill, a sum was offered to us. Yet despite asking specifically for confirmation of bank details for this to be paid into, it was still sent to a previous one we had provided during the sale process, which was being closed down. This really summed up how poor their attention to detail was.
I don’t recommend Holden Smith.