Tim Hare worked to try to salvage a very poor experience from the company. I needed conveyancing for a very simple sale of a flat to the owner of the building and was initially assigned Mark Thompson. I filled out the initial paperwork on their portal, even as far as providing details about the building that Mark insisted were needed for the buyer even though the buyer was the building owner. Several of the bits of information were then requested again even after being provided, Mark saying he could not see my responses even though they were ticked as complete. Throughout I made it clear that the buyer did not care as he was already aware of the state of the building as he owned it! The portal "progress meter" never worked once, was a completely pointless, and getting any kind of indication of progress was like pulling teeth. At one point I emailed Mark to get an auto reply saying he was on holiday, and told to contact another person who turned out was ALSO on holiday. I tried to phone at a different point and got no answer from the several numbers I was provided. For some reason (after trying to get some kind of movement for a considerable time) my case was moved to Tim, who was a lot more proactive, easy to contact and tried to get things resolved, ultimately getting the sale through.