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How Holden Smith Law Limited Compares

Value for money

!

Limited data.

This firm - 88%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Holden Smith Law Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Holden Smith Law Limited. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 86%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Holden Smith Law Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Holden Smith Law Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 86%
No 14%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 87%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Holden Smith Law Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Holden Smith Law Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 87%
No 13%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Holden Smith Law Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.4/5

Reviews summary

  • Excellent

    1095
  • Very Good

    75
  • Average

    15
  • Poor

    10
  • Awful

    192

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Adrian C

Verified review

This review has been left by a verified client who used Holden Smith Law Limited.

Matter Type:

Purchase and Sale

Adrian C

October 24, 2024

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Collected on:

Outstanding Service

I wholeheartedly recommend Tim and Leigh without any reservation. My experience with them was truly exceptional, especially after a frustrating time with another conveyancer. The difference was like night and day!

From the very beginning, Tim and Leigh were incredibly responsive and attentive. They were always available to answer my questions, no matter how small, and consistently went above and beyond to ensure my interests were protected. They quickly grasped the complexities of my case and efficiently moved the process forward.

Their professionalism, expertise, and dedication made what can be a stressful experience incredibly smooth and reassuring. I can't thank them enough for their outstanding service!

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J Bolton

Verified review

This review has been left by a verified client who used Holden Smith Law Limited.

Matter Type:

Residential Conveyancing

J Bolton

October 18, 2024

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Collected on:

Proactive and Responsive

Tim and Leigh were great working as my sell-side solicitors. It was not easy process but the proactiveness and responsiveness of the service was great especially when dealing with difficult buy-side solicitors. Also, rather refreshingly, Tim would ring me as required, which made life easier and helped the service rather than just communicating exclusively through emails.

Would certainly recommend Tim and Leigh.

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Anonymous

Verified review

This review has been left by a verified client who used Holden Smith Law Limited.

Matter Type:

Residential Conveyancing

Anonymous

August 29, 2024

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Collected on:

Very frustrating experience

Tim Hare worked to try to salvage a very poor experience from the company. I needed conveyancing for a very simple sale of a flat to the owner of the building and was initially assigned Mark Thompson. I filled out the initial paperwork on their portal, even as far as providing details about the building that Mark insisted were needed for the buyer even though the buyer was the building owner. Several of the bits of information were then requested again even after being provided, Mark saying he could not see my responses even though they were ticked as complete. Throughout I made it clear that the buyer did not care as he was already aware of the state of the building as he owned it! The portal "progress meter" never worked once, was a completely pointless, and getting any kind of indication of progress was like pulling teeth. At one point I emailed Mark to get an auto reply saying he was on holiday, and told to contact another person who turned out was ALSO on holiday. I tried to phone at a different point and got no answer from the several numbers I was provided. For some reason (after trying to get some kind of movement for a considerable time) my case was moved to Tim, who was a lot more proactive, easy to contact and tried to get things resolved, ultimately getting the sale through.

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Stephanie,

Verified review

This review has been left by a verified client who used Holden Smith Law Limited.

Stephanie,

October 24, 2024

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Collected on:

Legal advice

Very friendly but professional help and advice

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Hayley,

Verified review

This review has been left by a verified client who used Holden Smith Law Limited.

Matter Type:

Residential Conveyancing

Hayley,

October 24, 2024

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Collected on:

Second time using this company

Used holden smith in the sale and purchase of property.
Had additional documents drawn up at the same time.

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Allison Hunt,

Verified review

This review has been left by a verified client who used Holden Smith Law Limited.

Matter Type:

Lasting power of attorney

Allison Hunt,

October 24, 2024

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Collected on:

Excellent service

Used them to organise a power of attorney

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Anonymous,

Verified review

This review has been left by a verified client who used Holden Smith Law Limited.

Matter Type:

Mental Health - Court of protection

Anonymous,

October 22, 2024

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Collected on:

Deputyship Court Order Work

Excellent advice and work done as quickly and professionally as possible.

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Molly,

Verified review

This review has been left by a verified client who used Holden Smith Law Limited.

Matter Type:

Trusts

Molly,

October 19, 2024

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Collected on:

Good service overall

Abena was very nice and helpful and happy to talk on the phone. Communication was quick and all the people who dealt with us seemed professional.

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speleo_uk

speleo_uk

October 14, 2024

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Collected on:

Very poor service

This was the 2nd time I used Holden Smith, and this was a mistake, should have learned from the 1st experience where there was little communication and it was difficult to contact and speak directly to the person in charge. Poor return of calls/emails
This 2nd time HS hadn't even set up a file for my sale 12 days after instructions, several phone calls later and after failed promises, I lost patience and instructed another solicitor.
This other solicitors sent me the portal link within 3 hours of instruction and all initial documentation completed within 1/2 day, complete contrast !

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Annabelle,

Verified review

This review has been left by a verified client who used Holden Smith Law Limited.

Matter Type:

New home purchases and sales

Annabelle,

October 10, 2024

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Collected on:

Pretty Poor

This started by our case being assigned to someone who left shortly after. Our case was then sat there with no one working on it for 6weeks. When we called to check in they said they’d start work on it and we gave them our hopeful completion date. After filling out some paperwork we called to see if we were completing that day only to find our lawyer was on holiday with no warning. The other times I’d call and there would be no one to get through to as the woman handling our case worked 3 hours a day twice a week and wouldn’t return our voicemails when we left them.

After a series of complaints about her, we were handed over to someone else who got it sorted quickly but we were still delayed. There was also no chain so this should’ve been an easy sell which still took 5 months.

After all this we were still expected to pay full price.

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Reviews collected from

Kate

Kate

October 30, 2024

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Collected on:

Kate

Just wanted to say huge thank you to Molly Shutt in Holden Smith for the support for the past 5 months and for making the process of buying our house smooth and timely. We have been kept updated throughout the process and communication was excellent. We would definitely recommend it or even come back in the future should we decide to buy another property😊

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Ken

Ken

October 24, 2024

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Collected on:

Ken

Documentation was clearly explained at the outset by extremely efficient and pleasant staff who kept us informed of the progress.

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Adrián

Adrián

October 24, 2024

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Collected on:

Adrián

I wholeheartedly recommend Tim and Leigh without any reservation. My experience with them was truly exceptional, especially after a frustrating time with another conveyancer. The difference was like night and day!

From the very beginning, Tim and Leigh were incredibly responsive and attentive. They were always available to answer my questions, no matter how small, and consistently went above and beyond to ensure my interests were protected. They quickly grasped the complexities of my case and efficiently moved the process forward.

Their professionalism, expertise, and dedication made what can be a stressful experience incredibly smooth and reassuring. I can't thank them enough for their outstanding service!

Was this review helpful?

Anastasia

Anastasia

October 24, 2024

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Collected on:

Anastasia

Zain and Daniel did amazing job getting us through the house buying process in less than 3 months! I am amazed by speed, feedback and work that they've done. The report was in-depth and contained all the details that I needed, the query response was prompt and I would definitely use them again if I am ever to sell/buy the house

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Louise

Louise

October 22, 2024

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Collected on:

Louise

I can’t speak highly enough of Kim and the outstanding support she provided throughout the entire process of my house sale. From start to finish, her communication was flawless, always keeping me informed and answering any questions promptly. Her honesty and transparency were truly refreshing, and her expertise made the process feel smooth and manageable, even for a first-time seller like myself. Kim’s dedication and professionalism made a potentially stressful experience much easier. I am incredibly grateful for her hard work and would wholeheartedly recommend her to anyone in need of a reliable and trustworthy professional.

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Holden Smith Law Limited are accredited by

accreditation
accreditation

About this branch

Description

Having worked in various law firms of all shapes and sizes, we knew there was a better way; an easier, more client focused way, to get the law done.

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Annulment
    • Asset protection and tax mitigation
    • Change of name
    • Child Abduction
    • Child Access
    • Child Arrangements Following Divorce
    • Child Custody
    • Child Law
    • Child Maintenance
    • Child Relocation After Divorce
    • Child contact
    • Children
    • Children Act proceedings
    • Civil Partnership Dissolution
    • Civil partnerships
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce
    • Divorce After A Brain Or Other Serious Injury
    • Divorce Mediation
    • Domestic Abuse
    • Domestic Violence
    • Elderly care
    • Elderly care home fees
    • Family Mediation
    • Family law
    • Financial Matters
    • Fixed Fee Divorce
    • Grandparents' Rights
    • High Net Worth Divorce
    • Inheritance Act claims
    • Injunctions
    • International Divorce
    • Lasting power of attorney
    • Marriage and civil partnerships
    • Matrimonial finance
    • Out Of Court Divorce
    • Parental responsibility, paternity disputes, surrogacy
    • Pension and property advice
    • Pre and Post Nuptial Agreements
    • Separation
    • Separation Agreement
    • Social Services
    • Unmarried Couples' Rights
  • Housing & Property
    • Anti-social Behaviour
    • Boundary Disputes
    • Buying at auction
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Dilapidation Claims
    • Evicting Squatters and Trespassers
    • Exclusivity and lock-out agreements
    • Extending your Lease
    • Freehold Enfranchisement
    • Housing Associations
    • Housing Management
    • Housing disputes
    • Injunctions
    • Investment and buy to let properties
    • Landlord and Tenant
    • Lease Extensions
    • Leasehold properties
    • Matrimonial transfers
    • New home purchases and sales
    • Option agreements and conditional contracts
    • Possession and repossession proceedings
    • Property Disputes
    • Purchase and Sale
    • Remortgaging
    • Renting and Tenancy Agreements
    • Repossessions
    • Residential Conveyancing
    • Restrictive Covenants, Easements and Wayleaves
    • Right of First Refusal
    • Right of Way and Rights to Light
    • Right to Manage
    • Service Charge Disputes
    • Service Charge Recovery
    • Tenancy Breaches, Injunctions and Forfeiture Claims
    • Tenant Eviction
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
    • Unpaid Rent, Service or Ground Charges
  • Wills, Trusts & Probate
    • Disputed Probate
    • Disputed Wills
    • Probate
    • Wills

Business areas of law

  • Commercial Property
    • Commercial Leases
    • Commercial mortgages
    • Investment purchases and Buy to Let
    • Planning law
    • Purchase and Sale Of Commercial Property
    • Purchase of development land
    • Sales or purchases of shops, factories, warehouses, offices and licensed premises
  • Company & Commercial
    • Agency agreements
    • Alternative Dispute Resolution (ADR)
    • Business structures and joint ventures
    • Commercial Contracts and Agreements
    • Commercial Law
    • Commercial Litigation Matters
    • Contract law
    • Contractual Disputes
    • Corporate Law
    • Corporate finance
    • Debt Recovery
    • Employment - business
    • Franchising
    • Management buyouts
    • Merchandising and sponsorship
    • Mergers and Acquisitions
    • Outsourcing agreements
    • Partnership and LLP law
    • Sales and Purchases
    • Setting up a business
    • Share option schemes
    • Shareholder Agreements
    • Shareholder and Partnership Disputes
    • Small businesses
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