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Also known as - HS Conveyancing, Holden Smith Law
Holden Smith Law Limited
have 5 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Holden Smith Law Limited on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Holden Smith Law Limited. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Holden Smith Law Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Holden Smith Law Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Holden Smith Law Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Holden Smith Law Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Holden Smith Law Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Holden Smith Law Limited.
Anonymous,
Collected on:
I felt they weren’t helpful. Whenever I tried to call the office no one would answer majority of times. Information I needed wasn’t given and I felt things weren’t explained simply considering I’m a first time buyer and unsure on the process
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Verified review
This review has been left by a verified client who used Holden Smith Law Limited.
David,
Collected on:
Keeley abd Jess went above and beyond! They were fantastic, helpful and efficient from the beginning of the transactions to the end!! A five star service.
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Verified review
This review has been left by a verified client who used Holden Smith Law Limited.
Matter Type:
Investment purchases and Buy to Let
Emily,
Collected on:
The entire process was made so easy. There was never a question that couldn’t be asked and the response time was instant. I wouldn’t use anyone else!
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Verified review
This review has been left by a verified client who used Holden Smith Law Limited.
Matter Type:
Residential Conveyancing
Anonymous,
Collected on:
I was recommended Holden Smith but my experience is somewhat mixed. The communication wasn’t great from the beginning- I had many different people assigned to me and it wasn’t clear who I should be in touch with. Communication wasn’t passed on and I found myself repeating and resending the same information.
The app system of uploading was challenging. I was asked to do this again and in the end it was rejected and it became easier to send via email.
Since I have been assigned someone, the communication has been easier. Holly seems to have picked up the pieces and I thank her for that.
I am aware there’s been a lot of change within branch but in my experience I feel this has impacted clients.
I wish you all the best in smoothing things over for a better service to future clients.
Kind regards :)
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Verified review
This review has been left by a verified client who used Holden Smith Law Limited.
Jane,
Collected on:
I used Holden Smith to remortgage my flat, they were very efficient, all done on line, nice and easy, I would definitely use them again
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Verified review
This review has been left by a verified client who used Holden Smith Law Limited.
Matter Type:
Agricultural land for sale or development
Richard,
Collected on:
This review is for a different branch.
As I do not like answering reviews due to my own professional background I do not normally respond to this so you must have pleased me to fill this section in.
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Verified review
This review has been left by a verified client who used Holden Smith Law Limited.
Matter Type:
Purchase of development land
Hazhar,
Collected on:
This review is for a different branch.
Fantastic customer service, very quick respond. They never ignore your email or call. I will be using them again in the future. Hazhar Nader
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Verified review
This review has been left by a verified client who used Holden Smith Law Limited.
Matter Type:
Residential Conveyancing
Anonymous,
Collected on:
This review is for a different branch.
Our experience with Holden Smith started really well, they were friendly and engaged and seemed proactive. Unfortunately this did change somewhat and we ended up having to chase them for updates and news on our sale and purchase. It became difficult to get hold of them sometimes which caused some delays to our process (have to admit; the overall delays were mainly down to our buyer). It got to the point where we had to involve our mortgage advisor (who had recommended them) to get any reply to our emails and phone calls. It actually felt like they were being quite evasive and ignoring multiple requests for callbacks.
The portal Holden Smith gave us access to was not any use, we uploaded all documents etc but were still asked to provide these directly and after the first week or so, the portal was never updated making it hard for us to know where things were up to.
Lauren (Firth) and Ryanne were good but it was us constantly having to ask them for updates that has made us only give 3 stars. I appreciate they will have been busy on other cases but we feel they could have been far more proactive with us and we were quite underwhelmed by our experience with Holden Smith.
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Matoga
Collected on:
This review is for a different branch.
I contacted this law firm for help in buying a house, I was assigned this lawyer, you held my case for a month, then without notifying me, he wrote that he would not handle the purchase of the house because my English is too poor, I still have not received a refund of the money I paid on December 11, stay away
A representative from Holden Smith Law Limited responded to this review on 07 January, 2025:
There are two sides to every story and we do not wish to engage further on this matter.
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Verified review
This review has been left by a verified client who used Holden Smith Law Limited.
Matter Type:
Agricultural land for sale or development
Alan,
Collected on:
This review is for a different branch.
Had 3 different people handling the sale. did not like the attitude of the first employee who was dealing with it, I was going to change solicitor but the manager gave me his word he would be dealing with it in the future. He lied to me as the next time i rang to speak to him i was put through to the same employee with the attitude who told me i didn't need to speak to the manager as he was dealing with it. By this stage i was stuck as i needed a quick sale, so could not really change solicitor with the timescale. The third assistant who got involved was the best of the 3 and did get the sale pushed through on time.
Not a good company at all, and the management really need to deal with Tom's attitude and teach him some customer service skills,he has not got any!
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Phill
Collected on:
Amazing service from Keeley Smith at the Ilkley branch. Throughout the entire process, Keeley and the team were amazingly supportive, helping to complete my remortgage quickly. It was a stressful time, and the speed and support from Keeley was just outstanding. After being recommended Holden Smith and Keeley and the team by Mortgage Advisory, I have absolutely no hesitation in recommending her and the team to others. Thank you all!
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Rick
Collected on:
I’m not sure why is going on here but they seem to have lost the plot
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Mike
Collected on:
Since Jess Mckenzie took over the management of the Sale Process i have been very impressed. Nothing too much trouble and she was helpful, very communicative, timely and proactive. She provided a great deal of help and advice and made what was a "stressful situation" relatively comfortable. She is extremely knowledgeable and managed the process very professionably. I would recommend Holden Smith and Jess specifically. A job wekk done. Thanks Jess !!
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Matter Type:
Residential Conveyancing
Linda
Collected on:
I have recently used Holden Smith for a purchase. I cannot recommend them enough. The whole process was extremely straight forward. Big Thank You especially to Keeley!
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Peter
Collected on:
Professional and friendly service and all my enquiries were dealt with efficiently and in good time.
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Having worked in various law firms of all shapes and sizes, we knew there was a better way; an easier, more client focused way, to get the law done.
