Lavina
Collected on:
Unavoidable delays and staff leaving through our case
Chose this firm to purchase our house after reading multiple good reviews online. We obtained quotes and despite them being more expensive than other local firms, we decided to go ahead with high hopes.
The communication from the conveyancing team was great to begin with up until around a few weeks ago when we were informed by the estate agent as well as sellers that out solicitors were dragging our feet. Because of this, our sellers set a deadline for exchange of contracts as all work had been claimed to have been completed on their part and the hold up was our solicitors.
A few days ago we receive a phone call explaining that both staff members of the conveyancing team had suddenly left the firm and therefore we did not have a case handler and our case would be transferred to another branch, not only demonstrating a lack of professionalism, but also causing further delays close to completion.
We then find out that the staff at the Derby branch had not complete important work which should have been done early on in the process, adding further delays to an already very delayed house buying process, that should not be taking this long.
I have had to spend countless time liaising with the solicitors, sellers and estate agents, which I should have not been having to do when I am paying for a legal team to do this on my behalf, it should not have been my job.
I am now having to re-submit documents and evidence that should already be on file due to the firm's poor handling and communication.
To add to this, my partner and I have requested multiple times for in person meetings to discuss the results of some of the searches and also responses to enquires, as we ae first time buyers and some of the advice was unclear to this. They have failed to provide us with this meeting or an opportunity to discuss any of the advice provided, which quite frankly is unacceptable.
Overall I am not happy with the service I have received, and I do not think the price is reflective of the work undertaken by the team, and I will not be recommending them to anybody I know.
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