AVOID. Chantelle was honestly the rudest person I have ever come across. A real discredit to your company.
I spoke to multiple solicitors for quotes and all of them were so lovely. From the first time speaking to Chantelle, she was completely rude and unwilling to help. I have a trail of emails showing how rude she was- when all I was doing was asking for support and relevant questions. In an already stressful situation, it made me feel so uncomfortable, and anxious. I have never been in a situation like this before, where someone is openly rude and arrogant. I asked a question to which she responded ‘I’m not payed to answer that’ and then constantly avoiding answering any questions. She double booked me originally and then when I couldn’t make the new appointment, she blamed me saying they’ve ’accommodated me’- despite double booking me in the first place.
I ended up un-appointing them, purely based on the attitude of Chantelle. The reception staff were lovely- it was just Chantelle only- so a real shame one staff member can portray your company in such a negative light. I tried asking for another solicitor and Chantelle said there was no one else???? That doesn’t seem right to me. Hence why I ended up un -appointing them as a whole.
Disgusting service and I believe which ever senior sees this, has a proper look into how she communicates with clients- as I doubt I am the only/first person who has experienced this from her. Considering it started from the first conversation we had.
