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Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Crane and Staples LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Crane and Staples LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Crane and Staples LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Crane and Staples LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Crane and Staples LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Crane and Staples LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Crane and Staples LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Crane & Staples LLP.
Marie
Collected on:
Natasha recently helped me through a difficult time. She explained each step of the way and responded promptly to any queries. I would like to thank Natasha for her support and knowledge, I always felt safe and trusted that she would guide me through.
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Verified review
This review has been left by a verified client who used Crane & Staples LLP.
Alan,
Collected on:
It was easy to set up an account, which enabled the download of various documents and allowed me to provide instructions. Following this a meeting on the internet was quickly arranged, where my case was reviewed and various actions agreed. The solicitor contacted my employer and successfully argued the case for me to receive a better settlement.
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Verified review
This review has been left by a verified client who used Crane & Staples LLP.
Amy,
Collected on:
Michael has been a great help through a very difficult time. He provided options each step of the way. I felt heard and cannot thank Michael enough for his support and knowledge.
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Verified review
This review has been left by a verified client who used Crane & Staples LLP.
Michael,
Collected on:
Lease extension. In hindsight should have gone formal route as free holder went back on agreed value and delayed progress so went below 80 years. Bonnie did very well to deal with this tricky freeholder.
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Verified review
This review has been left by a verified client who used Crane & Staples LLP.
Rob
Collected on:
Enquired online with Adrian and got a callback same day, provided me some really useful and informative information and definitely filled me with confidence that he's a lawyer we'd want to work with moving forward if needed.
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Verified review
This review has been left by a verified client who used Crane & Staples LLP.
Matter Type:
Residential Conveyancing
Karen,
Collected on:
i have dealt with company over many years off and on, and i would recommend it everyone.
A representative from Crane and Staples LLP responded to this review on 08 November, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Crane & Staples LLP.
Matter Type:
Property Disputes
Melvin Wright
Collected on:
I had a very brief discussion with Adrian about a long outstanding matter regarding a flue which was erected without committee permission.
His advice has been very solid and I now have a clear understanding of the issue
As it is slightly complex, it is best that personally I do nothing until the point of selling the property.
A representative from Crane and Staples LLP responded to this review on 08 November, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Adrian
Collected on:
I initially sought out legal advice to support my disabled daughters divorce. The initial advice given was clear and concise which enabled us to proceed knowing what was ahead of us. The follow on support during the often difficult time for my daughter was excellent and gave my daughter a lot of confidence during what was a very troublesome and emotional time for her.
A representative from Crane and Staples LLP responded to this review on 08 November, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Crane & Staples LLP.
Matter Type:
Construction and engineering dispute resolution
Chris Hulatt
Collected on:
Worked with Adrian on a new build dispute. He was timely and professional, with sympathy for my situation. Would highly recommend.
A representative from Crane and Staples LLP responded to this review on 08 November, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Crane & Staples LLP.
Matter Type:
Disputed Probate
Steven Vallender
Collected on:
I contacted this company after being advised my mother died 2 years ago and no-one told me. Adrian was excellent he listened and gave good friendly advice. I would thoroughly recommend this company.
A representative from Crane and Staples LLP responded to this review on 08 November, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Viral
Collected on:
Manish and everyone at Crane & Staples provided a professional, friendly and efficient service. We were kept informed throughout the entire process and advice was always provided when required. We look forward to a continued relationship with them
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Stella
Collected on:
Crane and Staples are truly amazing. Chris Brewis and Tracey Fenner in particular have worked so hard and efficiently with the sale of my mother's property. All the way through the process they have kept me informed on the progress and what information I had to submit. Any unexpected hurdles along the way (there are always a few) were dealt with speedily and with advice that was superlative.
An absolute first class service. Thank you so much.
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Tengen
Collected on:
Professional, and timely. Cannot fault the dedication and alacrity of the service provided. Will most likely retain them for all future endeavours.
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Dave
Collected on:
Chris Brewis assisted by Tracey Fenner and Jessica Dance provided an excellent service on our probate house sale. I found them to be very responsive and helpful throughout the process. We wanted to exchange quickly and Chris and the team worked diligently and met our target date. The web portal for completing the forms and uploading documents is very convenient. You don't have to use it, but I thought it worked well and saved a lot of faffing around. Happy to recommend.
A representative from Crane and Staples LLP responded to this review on 04 November, 2024:
Thank you very much for this lovely review. We are so glad you were happy with the service from Chris, Tracey, Jess and the team. We are also pleased that you made use of our web portal. We wish you all the best and look forward to working with you in the future.
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shondell
Collected on:
Requested a rough estimate of costs for a very simple task, refused point blank. Would only advise of cost at a £300 fixed fee first meeting! Legal robbery
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Matter Type:
Residential Conveyancing
Shamim Akhtar
Collected on:
I would recommend Crane &Staples , team has been very professional in dealing with our conveyancing. I have absolutely no issues at all.
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Matter Type:
Residential Conveyancing
Petros Spiliopoulos
Collected on:
I have received outstanding service in the conveyancing process of my new home. Tom Axon and all the team have been very professional in their work and extremely helpful throughout. i would not hesitate to use them again.
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Matter Type:
Children
Emma Ansell
Collected on:
I use crane and staples as my main solicitors ( normally Janet Martland) , I find them very helpful and very consistent ! There quite quick at responding to you aswell
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Matter Type:
Residential Conveyancing
Martin Warner
Collected on:
Tom Axon handled the conveyancing of both the sale and subseqent pruchase of a new property. He is the best conveyancing solicitor that I have used. He is efficent, dilligent and just as important, he is approchable. The agents involved in the transaction noted how refreshing it was to deal with Tom. Would highly recomend him.
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Matter Type:
Residential Conveyancing
Matt Smith
Collected on:
Tom Axon and the team were absolutely fantastic! The service could not have been better. I was updated on my purchase at almost daily intervals and the utmost professionalism was displayed in all aspects of the transaction. Tom made everything easy to understand and as stress-free as possible. Cannot recommend highly enough.
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Matter Type:
Residential Conveyancing
David Ian
Collected on:
Tracey Fenner was particularly helpful and friendly. Ann excellent service
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Matter Type:
Residential Conveyancing
Vicki
Collected on:
Kuldip was extremely professional & kept me updated with all the developments concerning the sale of my property.
I would highly recommend anyone to use Crane & Staples conveyance dept especially Kuldip.
Thank you
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Matter Type:
Residential Conveyancing
Clair Frances
Collected on:
Bonnie and her team went above and beyond to finalise my transaction. I would not hesitate to recommend the team.
A representative from Crane and Staples LLP responded to this review on 02 October, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Residential Conveyancing
Salvatore
Collected on:
Thank you to the whole team involved. Great service.
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Matter Type:
Residential Conveyancing
Diane
Collected on:
Overall a good service. Process was relatively easy and hassle free
A representative from Crane and Staples LLP responded to this review on 20 August, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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We have been helping the local community with their legal matters since 1938. Many of our clients have been clients of the firm for over 40 years and we act for some families stretching back over the generations. We are entirely independent and put our advice to our clients first. We do not pay referral fees. Clients come to us because they have been our clients for many years and have received a good service or because they are recommended to us by other satisfied clients. Over 90% of our work comes to us in this way.
