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How Tollers LLP Compares

Value for money

This firm - 96%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Tollers LLP on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Tollers LLP. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 0%
About Right 100%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 97%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Tollers LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Tollers LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 97%
No 3%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 97%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Tollers LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Tollers LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 97%
No 3%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Tollers LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

  • Excellent

    377
  • Very Good

    14
  • Average

    1
  • Poor

    1
  • Awful

    10

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Christine

Christine

June 14, 2024

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Satisfactory Experience with Kimberley Osborne and Rebecca Timlett

Throughout the process, I was getting help from Kimberley Osborne and Rebecca Timlett. They were super recommended. Kimberley is professional and experienced. They were so helpful and patient with me. Kimberley always gave kind words. Every time I needed clarification and negotiation, she was always ready to meet my needs. All the legal process and documents were ensured to be handled perfectly until the completion date. I highly recommend Kimberley to make sure that your money is wisely spent on the right solicitor. Thank you so much.

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Sherene

Matter Type:

Residential Conveyancing

Sherene

April 15, 2024

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Kimberley and team are FANTASTIC!

I was recommended a few different solicitors and after checking reviews, decided to take a chance with Tollers. I can honestly say, it was the BEST decision and money well spent.

Kimberley and her team worked to tight time frames to get my case over the line. There were a few complexities and they smoothed everything out, keeping me informed at every step of the process. I am so pleased with the service provided and have recommended Tollers Stevenage to others. I am looking forward to working with them again soon.

I highly recommend Kimberley for her efficiency, attention to detail as well as her wealth of knowledge and experience. She’s a credit to Tollers.

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Noreen

Matter Type:

Probate

Noreen

September 23, 2023

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Estate will

In 2020 my sister passed away from Covid19, needless to say it was a difficult time!
As her Estate Executor living in Canada, due to the travel restrictions everything had to be conducted virtually.

I was fortunate to have Chris Lucas (Tollers Solicitors) as her Estate Solicitor! Starting with the first phone call of introduction I felt confident everything would be handled professionally.
Despite the time difference, his dedication to customer service and tireless efforts moved the process to a timely and satisfactory conclusion.

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Edwards

Matter Type:

Purchase and Sale Of Commercial Property

Edwards

May 22, 2023

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Collected on:

Very Professional

Tollers dealt with a very tricky sale for us, it involved negotiating with the official receiver n the purchase of the lease from a company that was in liquidation. It also had a buyers solicitor who seemed to invent irrelevant questions. Tollers dealt with it all totally professionally. Thank you.

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MrKeddie

MrKeddie

May 09, 2023

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A Pleasure working with you

Nicholas, It has been a pleasure working with you, and the promptness shown by you and your team has been exemplary.� Next time we sell a business we will definitely be back!

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MrCarr

Matter Type:

Disputed Wills

MrCarr

March 28, 2023

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Thank you for your Patience

I would just like to say thank you for your time and patience with my father's case, all three of us really appreciate the support and work you and your team did throughout the last 12 months.

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KF

Matter Type:

Divorce

KF

January 24, 2023

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Thank you so much

Thank you so much for all the professional advice given to my mum throughout her difficult divorce. Your team's thorough work and concise correspondence has ensured that she did not have to worry too much about the process. The divorce was, of course, relatively straightforward to deal with in practice since both children are in adulthood. However, the emotional toll was immense for her and without a doubt, your legal advice brought a significant degree of relief.� I realise that you deal with countless cases, many of them divorces. This is just another one of them. But I must emphasise that your work for us was invaluable. Without your professional advice, the divorce proceedings would likely still be in limbo with no end in sight. We are finally able to move on with our lives and put this all in the past.

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MrLMcNaught

Matter Type:

Residential Conveyancing

MrLMcNaught

November 18, 2022

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Will definitely use Tollers in the future.

I cannot thank you and your team enough for keeping me updated.� On completion day you pushed to ensure we were able to complete on time and were the one to call me and push everything forward.� I would highly recommend your services and will definitely use Tollers in the future.

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MrsJones

Matter Type:

Residential Conveyancing

MrsJones

November 18, 2022

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Approachable, friendly & helpful

We cannot fault the service provided by Tollers.� The phone was always answered and calls were returned promptly.� Any questions we had were fully explained, communication was excellent in all forms.� Kimberley and Amy were both approachable, friendly, helpful and knowledgeable in both the sale of our property and the purchase of our new home. Very efficient, thank you.

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DM

Matter Type:

Family law

DM

November 08, 2022

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Really appreciate the help

Just to say �thank you� for all your help and advice concerning my matrimonial problems.� I just want you to know how much your help was appreciated.

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Reviews collected from

Patrice

Patrice

September 18, 2024

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Patrice

Initially, we were planning on purchasing a new build property in Hitchin. I spoke to a number of other buyers in the estate and they recommended Kimberley Osborne of Tollers Stevenage to carry out the legal work. Kimberley carried out some legal work on his new build but myself and my family subsequently decided to go down a different route and buy a different house in Hitchin. Kimberley was very understanding and kind when we told her of our change. Kimberley and her team subsequently worked on the house we just purchased and everything went very smoothly. Tollers worked quickly and efficiently. The legal side of things didn't prove stressful as a result. We felt that the cost of the services provided was fair especially given how much we procrastinated on the purchase. We are now in our new house and extremely happy. Kimberley and Kirsten Blaikie​​​​ were great and we would highly recommend them and Tollers Stevenage.

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Charlotte

Matter Type:

Residential Conveyancing

Charlotte

May 14, 2024

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Charlotte

Kimberly was recommended to us by a family member who had also used Tollers as their conveyancing solicitor. Having had a bad experience with a different solicitor when selling a property, we could not fault Kimberly or any of the staff at Tollers at all, it was such a different experience to the other firm. Replies were speedy, we were kept well informed and everything was made clear to us with a polite, friendly but professional approach.

We wouldn’t hesitate to recommend Kimberly at Tollers.

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Edgaras

Matter Type:

Residential Conveyancing

Edgaras

April 15, 2024

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Edgaras

We purchased our first house with the assistance of Kimberly Osborn, who was recommended by a friend. Kimberly was professional from the start until the completion date, ensuring we were kept up to date with the entire process. Her knowledge and experience within the sector were evident throughout. We would 100% recommend using Kimberly/Tollers when purchasing or selling your property; it was a stress free experience and worth every penny!

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Sherene

Matter Type:

Residential Conveyancing

Sherene

April 15, 2024

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Collected on:

Sherene

I was recommended a few different solicitors and after checking reviews, decided to take a chance with Tollers. I can honestly say, it was the BEST decision and money well spent.

Kimberley and her team worked to tight time frames to get my case over the line. There were a few complexities and they smoothed everything out, keeping me informed at every step of the process. I am so pleased with the service provided and have recommended Tollers Stevenage to others. I am looking forward to working with them again soon.

I highly recommend Kimberley for her efficiency, attention to detail as well as her wealth of knowledge and experience. She’s a credit to Tollers.

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Sonya

Sonya

February 28, 2024

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Sonya

Very friendly team. Seem very efficient and thorough for what I needed, but only had short dealings with them as they held documents for us. And did a letter. So can only comment on that. Would recommend.

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About this branch

Description

Founded in 1877, Tollers has grown to become a leading Regional Law Firm, with 6 offices and a geographic footprint throughout the South and East Midlands. With our long history comes a degree of prestige, wisdom and impressive depth of experience. However, our approach is a very modern one – we are here to help you keep pace with, or one step ahead of, the legal complexities of modern life and business, and to lead our peers by example when it comes to providing high-quality legal services. and you will discover that we focus on you and how we can help you deal with the legal challenges you face, no matter how complex. Like any fruitful relationship, that means listening closely to what you have to say, truly understanding your circumstances both from a personal and business perspective and taking the time to explain points of law clearly and simply without waffle, jargon or legalese. Many law firms call this “client focus”. At Tollers we call it “the very least you should expect”. Of course, what we do for you is important, but so is how we do it. So we continually invest in our people, processes and technology to ensure the service you receive is both first-class and cost-effective. It is about acting professionally, adapting the way we do things to best serve your needs, and building a relationship based on trust, mutual respect, professionalism and the desire to help you succeed. Because after all is said and done, we measure our success by your success.

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Consumer
    • Consumer Disputes
    • Consumer Rights
    • Litigation - Breach of contract
    • Litigation - Insurance disputes
    • Litigation - M&A and warranty disputes
    • Litigation - Product liability claims
    • Litigation - Property litigation claims
    • Litigation - Trust and pension issues
    • Litigation Law
    • Travel rights
  • Education
    • Education
  • Employment
    • Agency Staff / Temp Workers
    • Constructive/Unfair Dismissal
    • Disciplinary Hearings
    • Discrimination at Work
    • Employee Team Moves
    • Employment Contracts
    • Equal Pay Disputes
    • Family Leave
    • Flexible Working
    • Gardening Leave
    • Harassment/Bullying at Work
    • Holiday Pay Issues
    • Maternity and Paternity
    • Part Time Workers
    • Pension Law
    • Privacy and Data Protection
    • Professional Discipline
    • Redundancy
    • Restrictive Covenants
    • Senior Executives
    • Settlement Agreements
    • Stress at Work
    • TUPE
    • Tribunal Claims
    • UK Employment Laws
    • Unfair Dismissal Claims
    • Whistleblower Protection
  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Asset protection and tax mitigation
    • Child Arrangements Following Divorce
    • Child Law
    • Child Relocation After Divorce
    • Child contact
    • Children
    • Children Act proceedings
    • Civil Partnership Dissolution
    • Civil partnerships
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce After A Brain Or Other Serious Injury
    • Domestic Abuse
    • Family Mediation
    • Family law
    • Financial Matters
    • Grandparents' Rights
    • Inheritance Act claims
    • Injunctions
    • Matrimonial finance
    • Out Of Court Divorce
    • Parental responsibility, paternity disputes, surrogacy
    • Pension and property advice
    • Pre and Post Nuptial Agreements
    • Separation Agreement
    • Social Services
    • Unmarried Couples' Rights
  • Housing & Property
    • Anti-social Behaviour
    • Boundary Disputes
    • Buying at auction
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Dilapidation Claims
    • Evicting Squatters and Trespassers
    • Exclusivity and lock-out agreements
    • Extending your Lease
    • Freehold Enfranchisement
    • Housing Associations
    • Housing Management
    • Housing disputes
    • Injunctions
    • Investment and buy to let properties
    • Landlord and Tenant
    • Lease Extensions
    • Leasehold properties
    • Matrimonial transfers
    • New home purchases and sales
    • Option agreements and conditional contracts
    • Possession and repossession proceedings
    • Property Disputes
    • Purchase and Sale
    • Remortgaging
    • Renting and Tenancy Agreements
    • Repossessions
    • Residential Conveyancing
    • Restrictive Covenants, Easements and Wayleaves
    • Right of First Refusal
    • Right of Way and Rights to Light
    • Right to Manage
    • Service Charge Disputes
    • Service Charge Recovery
    • Tenancy Breaches, Injunctions and Forfeiture Claims
    • Tenant Eviction
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
    • Unpaid Rent, Service or Ground Charges
  • Money & Tax
    • HMRC Tax Investigations and Disputes
    • Inheritance Tax
    • Insolvency and bankruptcy
    • Property Holding Structures
    • Tax
    • Tax Advisory Services
    • Tax Compliance Services
    • Trusts
  • Personal Injury
    • Against The Council
    • Benefits Available To Asbestos Victims
    • Diffuse Mesothelioma Payment Scheme
    • Gym Injury Compensation
    • Personal Injury Law
    • Welfare Issues After Serious Injury
  • Professional Negligence
    • Barristers
    • Financial advisors
    • IT professionals
    • Insurance brokers
    • Professional trustees
    • Valuers
  • Welfare & Benefits
    • Mental Health
  • Wills, Trusts & Probate
    • Probate
    • Trusts
    • Wills

Business areas of law

  • Agriculture
    • Agricultural land for sale or development
    • Buying and selling a farm
    • Commercial contracts for farming businesses
    • Employment of farm workers
    • Equestrian property
    • Farm partnerships and corporate structures
    • Farming disputes
    • Veterinary negligence
  • Banking
    • Banking
  • Commercial Property
    • Commercial Leases
    • Commercial mortgages
    • Developer disputes
    • Development plot sales
    • Environmental policy law
    • Finance
    • Investment purchases and Buy to Let
    • Landlord and tenant
    • Purchase and Sale Of Commercial Property
    • Purchase of development land
    • Rights of way issues
    • Sales or purchases of shops, factories, warehouses, offices and licensed premises
  • Company & Commercial
    • Agency agreements
    • Alternative Dispute Resolution (ADR)
    • Asset Tracing
    • Business structures and joint ventures
    • Commercial Law
    • Commercial Litigation Matters
    • Competition law
    • Contractual Disputes
    • Corporate Law
    • Corporate finance
    • Data Protection
    • Employment - business
    • Franchising
    • Insolvency and Bankruptcy
    • Intellectual Property
    • Management buyouts
    • Merchandising and sponsorship
    • Mergers and Acquisitions
    • Mis-sold Interest Rate Swap Agreements
    • Partnership and LLP law
    • Sales and Purchases
    • Setting up a business
    • Share option schemes
    • Shareholder Agreements
    • Shareholder and Partnership Disputes
    • Statutory Demands
    • Summary Judgment
    • Tax
    • Unfair Loan Charges
  • Construction
    • Building contracts and professional appointments
    • Construction
    • Construction and engineering dispute resolution
    • Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
    • Crane oversailing and scaffolding licences
    • Development agreements
    • Development loan facilities
    • Due diligence audits for banks and other financial institutions
    • Engineering contracts
    • Facility maintenance agreements
    • Framework agreements
    • Guarantees and bonds
    • In-house training
    • Warranties, third party rights and reliance letters
  • IT & Intellectual Property
    • Advertising and Marketing Compliance
    • Anti-Counterfeiting and Anti-Piracy
    • Computer and IT Law
    • Confidential Information, Know-How and Trade Secrets
    • Copyright
    • Dealing with intellectual property infringements
    • Design rights and product designs
    • Domain Names
    • GDPR
    • Intellectual Property Litigation and Dispute Resolution
    • Patents
    • Personality and Image Rights
    • Trade Marks and Designs
  • Regulations
    • Health and Safety
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