Verified review
This review has been left by a verified client who used Alsters Kelley Solicitors Ltd.
Barring Order Review
Collected on:
Barring order Emma Wright - Martin Large
Martin (and Parveen) treated us with respect and were not judgemental. This was important, particularly for Emma, who was criticised by the DBS and Social Services in a biased, inaccurate and wholly unfair manner. On paper the appeal was unwinnable given the extreme and predujuicial views forwarded by Social Services.
It was important that we felt that Martin was on our side, which he demonstrated by his support that he was.
Martin was largely responsible for preparing the appeal with the support of Parveen. Martin was professional and diligent and produced a stong document. It was largely down to Martin that the appeal was successful. Martin was contactable and took on board suggestions that we put to him.
We are grateful for his commitment.
We also appreciate the input of Parveen.
We would suggest two matters that could be improved. These are not intended to be critical, but areas the firm might consider could be improved to enhance services. Firstly, Martin was ill for a around a week and a half during which time we were unaware of what was happening giving rise to concern that the deadline for appeal was rapidly approaching. Someone at the firm should have informed us of what was happening and reassuring us that matters remained under control. Secondly, the review by Parveen was not completed until a day or so before the deadline. This gave little time for our final review.
Overall we are very pleased with the work of Martin and Parveen and they are to be congratulated for a successful outcome.
A representative from Alsters Kelley Solicitors Ltd responded to this review on 13 February, 2025:
Thank you for taking the time to share your experience with us. We are pleased to hear that Martin and Parveen provided you with respect and professionalism throughout your matter. Ensuring clients feel supported and heard is a top priority, and we are glad Martin's commitment played a key role in securing a successful outcome in your appeal. We also appreciate your constructive feedback concerning communication and timelines. We understand how important regular updates are and will take your comments onboard to further improve our services.
Was this review helpful?
