01789 299115
At Alsters Kelley Solicitors, we provide quality legal advice in a straightforward and practical manner to people in Coventry, Leamington Spa, Nuneaton, Southam and Stratford-upon-Avon. Our team of specialist lawyers, with a wealth of knowledge and experience, focus on a range of services for individuals. This covers everything from criminal litigation, conveyancing, wills, trusts and estate planning, to more sensitive family and clinical negligence matters. Read more...
Also known as - Alsters Kelley Solicitors
Alsters Kelley Solicitors Ltd
have 4 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Alsters Kelley Solicitors Ltd on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Alsters Kelley Solicitors Ltd. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Alsters Kelley Solicitors Ltd and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Alsters Kelley Solicitors Ltd performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Alsters Kelley Solicitors Ltd and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Alsters Kelley Solicitors Ltd compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Alsters Kelley Solicitors Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
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Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Alsters Kelley Solicitors Ltd.
Matter Type:
Wills
Carole
Collected on:
-
A representative from Alsters Kelley Solicitors Ltd responded to this review on 04 November, 2024:
Thank you for the 5 stars, Carole.
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Matter Type:
Residential Conveyancing
Elizabeth
Collected on:
I cannot praise Matthew Williets highly enough for the service he provided in the sale of my leasehold property. He was professional, knowledgeable, committed, efficient, and patient throughout the process. He always responded promptly and fully to the buyers' solicitor's enquiries, followed-up on outstanding matters and was proactive in identifying solutions/next steps, and kept me appraised of progress and clearly articulated possible implications to help manage my expectations of timescales for exchange/completion.
A representative from Alsters Kelley Solicitors Ltd responded to this review on 07 June, 2024:
Thank you for taking the time to leave a wonderful review. We are pleased to hear that Matthew was able to assist you with your property sale. We will pass your kind comments on to Matthew. We always strive to provide a professional service and we're glad we were able to do this for you.
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Matter Type:
Residential Conveyancing
David
Collected on:
Alsters Kelley provided a first rate service managing the sale of my leasehold flat in London. Clear and timely communications, dealt with several complications well. Recommended.
A representative from Alsters Kelley Solicitors Ltd responded to this review on 11 January, 2024:
Hi David, thank you for your kind feedback about our Conveyancing team. Glad to hear we could help with your property purchase, best of luck for the future.
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Lewis
Collected on:
After instructing Andrew Bonnell (supposedly a senior solicitor) to deal with the sale of a property we soon realised what a huge mistake this was. We had to constantly chase to get an update, had no response from emails and call for weeks/months at a time this led to the first sale falling through as the buyers were fed up of waiting. In total it took over 18 months to complete the sale. Take my advice and use a different firm.
A representative from Alsters Kelley Solicitors Ltd responded to this review on 15 July, 2022:
I’m sorry to hear that you were not happy with your experience at Alsters Kelley. We will ensure your comments are passed back to the team but in the meantime, if you would like to discuss anything further then please contact our Compliance officer Callum Jordan – callum.jordan@alsterskelley.com
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daniel
Collected on:
they were responsive initially and seemed to start working properly and professionally at my case. however, after some interactions, they stopped responding after a half-finished job and after missing numerous deadlines they had set for themselves. I eventually had to submit a court claim to reclaim my money. After this, they swiftly returned my money (earning them some minimal credit at least).
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Matter Type:
Residential Conveyancing
E
Collected on:
Poor communication and several mistakes during the transactions in the conveyancing process . At one point I was sent another client’s papers
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Matter Type:
Residential Conveyancing
P
Collected on:
We have been very impressed with your service and it is a pleasure to recommend you.
A representative from Alsters Kelley Solicitors Ltd responded to this review on 01 June, 2022:
Thank you for your kind words! We're so happy to have you as a client and to know that you're pleased with our service. It is truly a pleasure to serve you and we hope that you'll continue to recommend us to your friends and family.
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Matter Type:
Residential Conveyancing
R
Collected on:
What a star you have been, putting up with us and making a difficult few months very entertaining. At the same time we have been very grateful for all your professional advice. You are a good one.
A representative from Alsters Kelley Solicitors Ltd responded to this review on 01 June, 2022:
Thank you for your kind words. We have enjoyed working with you as well and are so glad that we could make the process a little easier for you. Thank you for choosing Alsters Kelley!
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Matter Type:
Residential Conveyancing
J
Collected on:
Both Christine and Andrew have the right approach for a complex and important process like conveyancing. They were both assured and unflappable. They evidently have a good procedural process in place and a lot of experience.
A representative from Alsters Kelley Solicitors Ltd responded to this review on 01 June, 2022:
Thank you for choosing Alsters Kelley to assist with your conveyancing needs. We're glad to have been able to provide a smooth and stress-free experience for you throughout the process. Our team of experienced professionals are passionate about making the legal process as simple and straightforward as possible for our clients. We appreciate your kind words and would be happy to recommend us to anyone in need of similar services. Thank you again for choosing Alsters Kelley.
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Verified review
This review has been left by a verified client who used Alsters Kelley Solicitors Ltd.
Matter Type:
Trusts
Anonymous
Collected on:
This review is for a different branch.
My work was quoted with a reasonable cost. It was completed promptly and all documents provided to me in the end. I was aware of the progress and kept in the loop. Thank you.
A representative from Alsters Kelley Solicitors Ltd responded to this review on 14 November, 2024:
Thank you for taking the time to leave such a positive review! We truly appreciate your feedback and are happy to know you has a good experience with us.
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Matter Type:
Purchase and Sale
Carole
Collected on:
We have just sold and bought a house through this firm. Ms Sarah Carter made us feel like we were her only client, Sarah really goes the extra mile. The process could have been more stressful , Sarah gave us confidence at every point. If we need a conveyancing solicitor we hope it would be Sarah.
A representative from Alsters Kelley Solicitors Ltd responded to this review on 17 October, 2024:
Thank you Carole for your lovely review. We are so pleased you were happy with the level of service provided by Sarah.
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Matter Type:
Residential Conveyancing
Corrie
Collected on:
I used the Stratford Upon Avon office for my recent house selling and buying and they were excellent. Special mentions to Christine Jeffs and Matthew Williets who were very good at keeping in touch with any developments and solved quickly and efficiently any difficulties that arose. It helped considerably that the office was very close by so I could pop in with paperwork etc when needed but the whole online experience was much easier and better than I had feared. They made what is a stressful enough experience anyway a much calmer and less anxious one. Would highly recommend them.
A representative from Alsters Kelley Solicitors Ltd responded to this review on 11 July, 2024:
Thank you so much for your kind words and for taking the time to share your positive experience with us. We're delighted to hear that Christine and Matthew were able to assist you effectively throughout your house selling and buying process. If you need any further assistance in the future, please don’t hesitate to reach out.
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Matter Type:
Purchase and Sale
Elizabeth
Collected on:
I cannot praise Matthew Williets highly enough for the service he provided in the sale of my leasehold property. He was professional, knowledgeable, committed, efficient, and patient throughout the process. He always responded promptly and fully to the buyers' solicitor's enquiries, followed-up on outstanding matters and was proactive in identifying solutions/next steps, and kept me appraised of progress and clearly articulated possible implications to help manage my expectations of timescales for exchange/completion. His communication was excellent. I would not hesitate to use Alsters Kelley again in the future - and will be asking for Matthew!
A representative from Alsters Kelley Solicitors Ltd responded to this review on 07 June, 2024:
Thank you for taking the time to leave a wonderful review. We are pleased to hear that Matthew was able to assist you with your property sale. We will pass your kind comments on to Matthew. We always strive to provide a professional service and we're glad we were able to do this for you.
Was this review helpful?
Matter Type:
Purchase and Sale
mike
Collected on:
Sarah Campbell and Christine Jeffs (Stratford upon Avon office) have provided excellent service and support to me in selling my best friend's property and for whom I am the sole executor. Sarah understood and addressed the various challenges with confidence and sensitivity - and I am delighted to recommend her and colleagues to others. Thank you Sarah!
A representative from Alsters Kelley Solicitors Ltd responded to this review on 08 February, 2024:
Hi Mike, thank you for your 5 star review. We're glad Sarah, Christine and the team at Alsters Kelley were able to support you in selling you friend's property. Thank you for the recommendation.
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Matter Type:
Residential Conveyancing
Alan
Collected on:
Very professional and helped push sal through to completion in timely manner. Would use again.
A representative from Alsters Kelley Solicitors Ltd responded to this review on 22 December, 2023:
Thank you for the 5 stars Alan. We are glad we were able to help you. If you ever need assistance from us in the future, don't hesitate to reach out to us.
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We take our time to grow and develop valuable client relationships, so we can deliver quality advice, tailored support and effective representation that gives you the best results. In addition, we encourage a positive workplace culture for our staff through training and personal development. This promotes teamwork, raises morale, fosters engagement, recognises and rewards excellence and increases performance, productivity and efficiency.
