Alsters Kelley Solicitors Ltd

01789 299115

At Alsters Kelley Solicitors, we provide quality legal advice in a straightforward and practical manner to people in Coventry, Leamington Spa, Nuneaton, Southam and Stratford-upon-Avon. Our team of specialist lawyers, with a wealth of knowledge and experience, focus on a range of services for individuals. This covers everything from criminal litigation, conveyancing, wills, trusts and estate planning, to more sensitive family and clinical negligence matters. Read more...

Also known as - Alsters Kelley Solicitors

Address
2 Chestnut Walk
Stratford-upon-Avon
Warwickshire
CV37 6HG
01789 299115
www.alsterskelley.com

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Available lawyers at Alsters Kelley Solicitors Ltd

Deepak Badhan

5.0 out of 5

(35)

Team Leader - Conveyancing Executive

Elleanor Smith

Corrine Seabourne

Jas Thiara

Helen Checketts

Jonathan Miller

Haidee Vedy

Christine Jeffs

Amanda Chaletzos

Sarah Carter

Anna Bickley

Wills & Probate Executive

Alex Butler

Courteney Coley

Gemma Lowe

Jyoti Chohan

Associate Litigation Executive

How Alsters Kelley Solicitors Ltd Compares

Value for money

This firm - 97%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Alsters Kelley Solicitors Ltd on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Alsters Kelley Solicitors Ltd. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%

Overpriced 40%

About Right 60%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 98%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Alsters Kelley Solicitors Ltd and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Alsters Kelley Solicitors Ltd compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 98%

No 2%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Alsters Kelley Solicitors Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 5

235th / 4644

Company & Commercial

1st / 6

266th / 4409

Housing & Property

1st / 7

113th / 4270

Family Law

1st / 8

84th / 3860

Wills, Trusts & Probate

1st / 7

73rd / 3528

Employment

1st / 5

310th / 3125

Personal Injury

1st / 4

239th / 2396

Crime/ Criminal Defence

1st / 6

30th / 2123

Immigration

1st / 5

138th / 2013

Money & Tax

1st / 2

156th / 1853

Dispute Resolution

1st / 8

108th / 1036

Clinical Negligence

1st / 4

125th / 946

Driving offences

1st / 2

87th / 361

Actions against the police

1st / 2

24th / 80

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

Excellent

380
Very Good

6
Average

0
Poor

1
Awful

7

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Housing & Property

Verified review

Matter Type:

Remortgaging

Steve Curtis

December 01, 2024

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Perfect honest advice

I believed i was in need of a solicitor to witness the signing of a mortgage deed document. After speaking to Sarah Carter and sending her copies of the document in question she was able to advise that I did not indeed need a solicitor to sign and that an ordinary citizen was enough to sign. Her honesty and prompt service saved me a lot of time and worry as i was on a tightly scheduled Uk visit at time. I had contacted other solicitors none of whom were willing to help.Sarah was the only one who spent the time to listen to my situation and give me clear and accurate advice, despite there being no business in it for her at the end of the day. Her professionalism and honesty was fantastic. Thank you Sarah. Should I need advice in the future i will know who to contact.

Lawyer named in this review:
Sarah Carter

Sarah Carter

A representative from Alsters Kelley Solicitors Ltd responded to this review on 09 December, 2024:

Thank you, Steve, for taking the time to leave this feedback for Sarah! We are so glad we were able to assist - should you ever need anything in the future, please don't hesitate to contact us.

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Wills, Trusts & Probate

Verified review

Matter Type:

Wills

Carole

November 01, 2024

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-

Lawyer named in this review:
Zahrah Khan

Zahrah Khan

A representative from Alsters Kelley Solicitors Ltd responded to this review on 04 November, 2024:

Thank you for the 5 stars, Carole.

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Housing & Property

Matter Type:

Residential Conveyancing

Elizabeth

June 06, 2024

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Efficient and an excellent communicator

I cannot praise Matthew Williets highly enough for the service he provided in the sale of my leasehold property. He was professional, knowledgeable, committed, efficient, and patient throughout the process. He always responded promptly and fully to the buyers' solicitor's enquiries, followed-up on outstanding matters and was proactive in identifying solutions/next steps, and kept me appraised of progress and clearly articulated possible implications to help manage my expectations of timescales for exchange/completion.

Lawyer named in this review:
Matthew Williets

Matthew Williets

A representative from Alsters Kelley Solicitors Ltd responded to this review on 07 June, 2024:

Thank you for taking the time to leave a wonderful review. We are pleased to hear that Matthew was able to assist you with your property sale. We will pass your kind comments on to Matthew. We always strive to provide a professional service and we're glad we were able to do this for you.

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Housing & Property

Matter Type:

Residential Conveyancing

David

January 10, 2024

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Conveyancing - first rate

Alsters Kelley provided a first rate service managing the sale of my leasehold flat in London. Clear and timely communications, dealt with several complications well. Recommended.

Lawyer named in this review:
Helen Checketts

Helen Checketts

A representative from Alsters Kelley Solicitors Ltd responded to this review on 11 January, 2024:

Hi David, thank you for your kind feedback about our Conveyancing team. Glad to hear we could help with your property purchase, best of luck for the future.

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Lewis

July 08, 2022

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Awful

After instructing Andrew Bonnell (supposedly a senior solicitor) to deal with the sale of a property we soon realised what a huge mistake this was. We had to constantly chase to get an update, had no response from emails and call for weeks/months at a time this led to the first sale falling through as the buyers were fed up of waiting. In total it took over 18 months to complete the sale. Take my advice and use a different firm.

Lawyer named in this review:
Andrew Bonell

Andrew Bonell

A representative from Alsters Kelley Solicitors Ltd responded to this review on 15 July, 2022:

I’m sorry to hear that you were not happy with your experience at Alsters Kelley. We will ensure your comments are passed back to the team but in the meantime, if you would like to discuss anything further then please contact our Compliance officer Callum Jordan – callum.jordan@alsterskelley.com

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daniel

April 29, 2022

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Collected on:

poor

they were responsive initially and seemed to start working properly and professionally at my case. however, after some interactions, they stopped responding after a half-finished job and after missing numerous deadlines they had set for themselves. I eventually had to submit a court claim to reclaim my money. After this, they swiftly returned my money (earning them some minimal credit at least).

A representative from Alsters Kelley Solicitors Ltd responded to this review on 03 May, 2022:

Dear Daniel, I am really sorry you were not happy with the service you received from Alsters Kelley Solicitors. All your points have been noted and relevant department heads will be informed accordingly. I wish you all the very best.

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Housing & Property

Matter Type:

Residential Conveyancing

April 01, 2022

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Poor experience

Poor communication and several mistakes during the transactions in the conveyancing process . At one point I was sent another client’s papers

A representative from Alsters Kelley Solicitors Ltd responded to this review on 06 April, 2022:

Thank you for taking the time to write a review. We appreciate your feedback, and I'm sorry to hear you had an unsatisfactory experience with our service. We take customer reviews very seriously, and we apologise that you did not experience the service we are recognised for. I can assure you that your comments have been noted, and changes will be made where necessary and appropriate.

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Housing & Property

Matter Type:

Residential Conveyancing

November 15, 2021

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Conveyancing

We have been very impressed with your service and it is a pleasure to recommend you.

Lawyer named in this review:
Matthew Williets

Matthew Williets

A representative from Alsters Kelley Solicitors Ltd responded to this review on 01 June, 2022:

Thank you for your kind words! We're so happy to have you as a client and to know that you're pleased with our service. It is truly a pleasure to serve you and we hope that you'll continue to recommend us to your friends and family.

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Housing & Property

Matter Type:

Residential Conveyancing

October 16, 2021

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Collected on:

Property

What a star you have been, putting up with us and making a difficult few months very entertaining. At the same time we have been very grateful for all your professional advice. You are a good one.

Lawyer named in this review:
Matthew Williets

Matthew Williets

A representative from Alsters Kelley Solicitors Ltd responded to this review on 01 June, 2022:

Thank you for your kind words. We have enjoyed working with you as well and are so glad that we could make the process a little easier for you. Thank you for choosing Alsters Kelley!

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Housing & Property

Matter Type:

Residential Conveyancing

October 15, 2021

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J Duffey

Both Christine and Andrew have the right approach for a complex and important process like conveyancing. They were both assured and unflappable. They evidently have a good procedural process in place and a lot of experience.

Lawyer named in this review:
Christine Jeffs

Christine Jeffs

A representative from Alsters Kelley Solicitors Ltd responded to this review on 01 June, 2022:

Thank you for choosing Alsters Kelley to assist with your conveyancing needs. We're glad to have been able to provide a smooth and stress-free experience for you throughout the process. Our team of experienced professionals are passionate about making the legal process as simple and straightforward as possible for our clients. We appreciate your kind words and would be happy to recommend us to anyone in need of similar services. Thank you again for choosing Alsters Kelley.

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Reviews collected from

Housing & Property

Matter Type:

Purchase and Sale

Carole

October 16, 2024

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Carole

We have just sold and bought a house through this firm. Ms Sarah Carter made us feel like we were her only client, Sarah really goes the extra mile. The process could have been more stressful , Sarah gave us confidence at every point. If we need a conveyancing solicitor we hope it would be Sarah.

Lawyer named in this review:
Sarah Carter

Sarah Carter

A representative from Alsters Kelley Solicitors Ltd responded to this review on 17 October, 2024:

Thank you Carole for your lovely review. We are so pleased you were happy with the level of service provided by Sarah.

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Housing & Property

Matter Type:

Residential Conveyancing

Corrie

July 11, 2024

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Corrie

I used the Stratford Upon Avon office for my recent house selling and buying and they were excellent. Special mentions to Christine Jeffs and Matthew Williets who were very good at keeping in touch with any developments and solved quickly and efficiently any difficulties that arose. It helped considerably that the office was very close by so I could pop in with paperwork etc when needed but the whole online experience was much easier and better than I had feared. They made what is a stressful enough experience anyway a much calmer and less anxious one. Would highly recommend them.

Lawyers named in this review:
Matthew Williets Christine Jeffs

Matthew Williets

Christine Jeffs

A representative from Alsters Kelley Solicitors Ltd responded to this review on 11 July, 2024:

Thank you so much for your kind words and for taking the time to share your positive experience with us. We're delighted to hear that Christine and Matthew were able to assist you effectively throughout your house selling and buying process. If you need any further assistance in the future, please don’t hesitate to reach out.

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Housing & Property

Matter Type:

Purchase and Sale

Elizabeth

June 06, 2024

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Elizabeth

Lawyer named in this review:
Matthew Williets

Matthew Williets

A representative from Alsters Kelley Solicitors Ltd responded to this review on 07 June, 2024:

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Housing & Property

Matter Type:

Purchase and Sale

mike

February 08, 2024

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mike

Sarah Campbell and Christine Jeffs (Stratford upon Avon office) have provided excellent service and support to me in selling my best friend's property and for whom I am the sole executor. Sarah understood and addressed the various challenges with confidence and sensitivity - and I am delighted to recommend her and colleagues to others. Thank you Sarah!

Lawyer named in this review:
Christine Jeffs

Christine Jeffs

A representative from Alsters Kelley Solicitors Ltd responded to this review on 08 February, 2024:

Hi Mike, thank you for your 5 star review. We're glad Sarah, Christine and the team at Alsters Kelley were able to support you in selling you friend's property. Thank you for the recommendation.

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Housing & Property

Matter Type:

Residential Conveyancing

Alan

December 22, 2023

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Alan

Very professional and helped push sal through to completion in timely manner. Would use again.

Lawyer named in this review:
Matthew Williets

Matthew Williets

A representative from Alsters Kelley Solicitors Ltd responded to this review on 22 December, 2023:

Thank you for the 5 stars Alan. We are glad we were able to help you. If you ever need assistance from us in the future, don't hesitate to reach out to us.

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