Copley Clark Solicitors (Part of the Parfitt Cresswell Limited Group)

01737 362 131

Parfitt Cresswell is a regional law firm established in 1908 with offices across the South East of England offering expert legal advice with a personal touch. Complimentary No-Obligations Consultation - Speak to One of Our Legal Experts Arrange to speak with one of our legal experts and find out where you stand, what your best options are and an approximate cost (should you wish to proceed) to meet your legal needs. This is a no-obligations consultation and can be in person, over the telephone or via video call, the choice is yours. Simply contact us today. Read more...

Address
Suites 5/6
Chancery House
St Nicholas Way
Surrey
SM1 1JB
01737 362 131
www.parfittcresswell.com

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Accreditations

Other locations

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Available lawyers at Copley Clark Solicitors (Part of the Parfitt Cresswell Limited Group)

Gwen Yanting Li

Bea Campbell

Residential Conveyancer

Deryn Fisher

Alison Kinnersley

Shearman Heidi

Private Client Executive

Carole Rowe

Karen West

FCILEx - Senior Associate

Abbie Fisher

Abbie Manwaring

Alice Clack

Andrew Titmus

Anita Bates

Anne-Marie Smith

Bethany Collins

Elizabeth Byne

How Copley Clark Solicitors (Part of the Parfitt Cresswell Limited Group) Compares

Value for money

This firm - 94%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Copley Clark Solicitors (Part of the Parfitt Cresswell Limited Group) on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Copley Clark Solicitors (Part of the Parfitt Cresswell Limited Group). These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%

Overpriced 11%

About Right 88%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 94%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Copley Clark Solicitors (Part of the Parfitt Cresswell Limited Group) and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Copley Clark Solicitors (Part of the Parfitt Cresswell Limited Group) compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 94%

No 6%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Copley Clark Solicitors (Part of the Parfitt Cresswell Limited Group) offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 11

268th / 4561

Company & Commercial

1st / 9

209th / 4348

Housing & Property

1st / 10

175th / 4234

Family Law

1st / 12

337th / 3842

Wills, Trusts & Probate

1st / 9

218th / 3495

Commercial Property

1st / 8

260th / 3302

Employment

1st / 10

211th / 3088

Regulations

1st / 8

130th / 2552

Money & Tax

1st / 2

178th / 1841

IT & Intellectual Property

1st / 2

99th / 1056

Agriculture

1st / 2

156th / 605

Charities

1st / 1

77th / 564

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

Excellent

346
Very Good

12
Average

1
Poor

4
Awful

16

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Wills, Trusts & Probate

Verified review

Matter Type:

Probate

Elsje

March 25, 2025

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Review for Parfitt Cresswell Solicitors

I am extremely grateful to have had the best advice, expertise and support from Heidi Shearman. The dedication to deliver exceptional legal services truly stands out. I appreciate the time that was taken to explain the legal process to me with a friendly approach and attention to detail was impressive. I had many questions and concerns and was always patiently and repeatedly put at ease by explaining what I did not understand. Excellent and thank you.
Elsje Smit.

Lawyer named in this review:
Shearman Heidi

Shearman Heidi

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Family Law

Verified review

Matter Type:

Divorce

Anonymous

March 21, 2025

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Arranging a Divorce in 2024

Naturally nervous and apprehensive about doing this ,but was advised ,guided and helped to a very suitable conclusion for myself by Karen West all the way , totally professional and yet caring attitude all the time , I wouldn,t hesitate in recommending her service to others

Lawyer named in this review:
Karen West

Karen West

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Anthony

March 21, 2025

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Good company

Very efficient, helpful, and sorted any queries quickly.

Lawyer named in this review:
Gwen Yanting Li

Gwen Yanting Li

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Verified review

Shelley

March 19, 2025

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Probate

My husband and I used your Company to make our Power of Attorney’s and Wills. This was fine and the Solicitor that dealt with it at the time was very professional and polite. Because of this experience I then used your Company to deal with my dad’s Probate in 2021.

Nicola Hibbert (who has since left the company) initially dealt with my dad’s Estate. She was very professional, efficient and was very respectful. Unfortunately when she left another Solicitor June Eastmond took over. She didn’t have a clue what she was doing and argued with me about a Family Dispute matter that I had going at the time of which she had no specific knowledge of or the complications involved. She was very unprofessional and I was very upset with her and complained to the Company at the time as I didn’t want any more dealings with her. I understand that she left the Company sometime after.
A lady called Alison Tompkins then took over my case. She was much more professional and respectful towards me but again she left the Company before the dispute matter was resolved.

I was then informed that Rhiannon Winter would be dealing with my dad’s Estate. She was patronising towards me over the phone and did not even address me by name on most of her emails. I found her whole attitude unprofessional and rude. She did not seem to know or understand what she was doing either. I told her on a number of occasions to act on my behalf as the Administrator of the Estate but she ignored my requests.

Overall my experience with your Company has not been a good one. I expected a better experience than the one I had so I won’t be recommending you going forward.

A representative from Copley Clark Solicitors (Part of the Parfitt Cresswell Limited Group) responded to this review on 20 March, 2025:

We note your comments and are sorry you are disappointed. We understand that you were involved in a difficult contentious dispute dealt with by another Firm. When matters were settled, it was passed back to Rhiannon Winter to finalise and distribute She had not been involved it in at all until that point. Reaching a settlement did not mean matters were completed from an administrative level. There were steps that needed to be taken to ensure that all parties approved and agreed the payments so that you were protected as Administrator. It was clearly a difficult time for you, and she advised you clearly at all stages to ensure you had no personal liability. Whilst we are sorry for your comments, it is clear that she was acting professionally at all times. At no times were your requests ignored, but you were advised so that you were protected as was her responsibility. This involved liaising with other parties of which you were also advised.

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Wills, Trusts & Probate

Verified review

Matter Type:

Probate

Sara

March 18, 2025

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Shearman Heidi. Parfîtt Cresswell Limited.

Ms Heidi Shearman from the first free one hour Introduction interview with myself & two siblings has been professional and most helpful with information in getting us the Letters of Administration in due course,
Throughout the process Heidi & her team have been prompt with advice & understanding throughout the process.
I offer my sincere thanks to Ms Heidi Shearman for her work. Sara Chan-Lok.

Lawyer named in this review:
Shearman Heidi

Shearman Heidi

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Verified review

Susan

March 13, 2025

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Lease Extension

Gwen was very professional throughout answering all my questions clearly. I couldn’t fault her and would go to her again should the need arise.

Lawyer named in this review:
Gwen Yanting Li

Gwen Yanting Li

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Housing & Property

Matter Type:

Residential Conveyancing

Steve

May 26, 2023

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Sale & Purchase

I would like to thank Joyce Crystal & Gwen for the service they have provided in guiding my elderly father through the sale and purchase. Their intregrity & professionalism was outstanding and I would recommend them to anyone thinking of using them to help with the legal advice needed when dealing with property transactions.

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Wills, Trusts & Probate

Matter Type:

Probate

Harriet

March 13, 2023

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A wealth of knowledge, experience and support

Nicola Manning from Copley Clark was extremely helpful, giving sound advice and support during a difficult and often complicated time. Her wealth of experience and knowledge was a great support.
Her team were also very supportive, efficent and helpful.

I would highly recommend Copley Clark, especially in matters concerning Probate.

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Family Law

Matter Type:

Divorce

Innocent

October 26, 2022

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Karen West

Karen did an amazing job for over 3 years dealing with my divorce case. I felt very supported and did her very best to take me through a very difficult and challenging period.

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Mary Ann

February 08, 2021

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Shared my data with an unknown party

Had an extremely disappointing experience with Copley Clark whilst dealing with litigation. Little progress made, charges quite high and my details sent in an email to an unknown third party. Went to a different firm where the matter was dealt with promptly and efficiently.

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Reviews collected from

Dave

April 01, 2025

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Dave

Outstanding Service from a Top Professional
I have been delighted with every aspect of Gwen’s handling of the sale of my sister's flat. Her communication has been excellent and her response time to queries has been exceptional. My interests have been at the forefront of everything she has done. Thank you so much Gwen.

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Thomas

March 24, 2025

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Thomas

I had the pleasure of working with Gwen Li and the team at Parfitt Cresswell for the purchase of my first property, and I couldn’t be more grateful for their support. What can often be a complicated and overwhelming process was made incredibly smooth and stress-free thanks to their professionalism and clear communication. Gwen & Patuni, in particular, were fantastic—knowledgeable, approachable, and always happy to explain things in a way that made sense. I felt well-informed and confident every step of the way. I highly recommend Gwen and the Parfitt Cresswell team to anyone looking for a reliable and professional legal service.

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Jamie

March 19, 2025

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Jamie

I was recommended Parfitt Cresswell through my parents who sold a property a few years ago.
I was undergoing a transfer of equity to an ex partner, Gwen and Patuni helped me along the way. Fantastic service from start to finish. I would definitely recommend and will certainly be using the firm if needed in future.
Thank you Gwen and thank you Patuni!

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Arran

March 06, 2025

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Arran

Gwen is one of those really rare gems that cares about you and your property as much as you do.

She’s unbelievably diligent, extremely responsive and goes against every stereotype of what solicitors are meant to be!

Patuni was also amazing and they make a fantastic team that has saved us endless headaches and really went to extra mile to make sure we were fully covered and moving ahead at all times.

Can’t recommend them enough!

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lynda

February 11, 2025

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lynda

When we ask Mr J Andrew’s to make a will and Lasting Power of attorney for us we found him very pleasant and explained everything very carefully so we understood.
We would recommend him anytime to family and friends. We will definitely use him again should we need too.

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