The outstanding quality of my experience with CLA was the ease and immediacy of communication. My mother, aged 93, became very frail and I needed a Power of Attorney to manage her affairs. I rang several firms of solicitors, all of whom kept me on hold or promised to ring back. On phoning Cla I was speaking to Helen Downes within a minute after dialling the number.
To complete the application, Helen visited my mother in hospital and at a nursing home. Helen's kindness and sensitivity in ensuring that my mother understood what was involved, were beyond praise.
Over the 4-5 months it has taken from application to registration of the Power of Attorney, the same high standard of kind, careful and prompt communication has been maintained.