Allan
Collected on:
Personal injury
This review is for a different branch.
Excellent service and very helpful would recommend. Compensation was settled within a year. Many Thanks 👍
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Thompsons
0131 225 4297
The solicitors specialising in accident compensation in our Borders offices in Peebles and Galashiels have a wealth of experience gathered from handling many high value and legally important claims over the decades. Each week we secure more than £1 million in accident compensation for our clients in the Borders and elsewhere across Scotland; we win around nine out of ten cases we take on. Read more...
Also known as - Thompsons Scotland LLP
- Address
- TD1 1BD
- 0131 225 4297
- www.thompsons-scotland.co.uk
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have 4 other locations
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How Thompsons Compares
Value for money
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Thompsons on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Thompsons. These questions include:
- Value for money (a rating of 1-5)
- How much were you initially quoted or how much did you expect to pay?
- Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
- Did you think this was underpriced, overpriced or about right?
- Overall experience
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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Would recommend to
friends and family
ReviewSolicitors uses our community data to show you how many clients used Thompsons and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Thompsons performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Satisfied with
outcome of matter
ReviewSolicitors uses our community data to show you how many clients used Thompsons and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Thompsons compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Rankings by area of expertise
The rankings below show the areas of expertise that Thompsons offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Review Sources
Client Reviews
Reviews summary
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Excellent
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Very Good
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Average
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Poor
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Awful
Overall experience
- Value For Money
- Communication
- Initial Impressions
- Approachability
- Documentation Accuracy
- Legal knowledge
Matter Type:
No Win No Fee
Glynis
Collected on:
excellence overall
This review is for a different branch.
OVER 3 YEARS THIS CLAIM HAS TAKEN AND THROUGH NO FAULT OF THE SOLICITORS,THEY NEVER GAVE UP.THE WHOLE TEAM THAT I have had to help me through this has been fantastic and I appreciate all their help and keeping me informed about the situation .I believe that with out their help I would never have had this issue resolved.
Thank you so much all at Thompsons
A representative from Thompsons responded to this review on 17 April, 2025:
Thank you so much for your incredibly kind words and for sticking with us throughout the process. We're truly grateful for your patience and trust over the past three years. It means a lot to hear that you felt supported and well-informed along the way — the whole team will be so pleased to know their efforts made a difference. We're proud to have been able to help you reach a resolution, and we really appreciate you taking the time to share your experience.
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Verified review
This review has been left by a verified client who used Thompsons.
Matter Type:
Road Traffic Accident
Catherine mccallum
Collected on:
Road traffic accident
This review is for a different branch.
The staff at Thomsons have always
Kept me informed during my claim with updates from both insurance company’s for which I am extremely grateful to see a final settlement soon
A representative from Thompsons responded to this review on 17 April, 2025:
Thank you for your feedback! We're really glad to hear you felt well-informed and supported throughout your claim. Keeping our clients updated is something we take seriously, so it's great to know that made a positive difference for you. We’re pleased things are moving toward a final settlement, and we truly appreciate you taking the time to share your experience.
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Verified review
This review has been left by a verified client who used Thompsons.
Matter Type:
Personal Injury Law
Irene Fickling
Collected on:
Quality of service
This review is for a different branch.
Jordan was professional and helpful at all times .
A representative from Thompsons responded to this review on 17 April, 2025:
Thank you for your kind words! We’re so pleased to hear that Jordan provided professional and helpful support throughout your case.
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Verified review
This review has been left by a verified client who used Thompsons.
Matter Type:
Wills
Ryan McGuinness
Collected on:
Great experience
This review is for a different branch.
Hayden was very friendly and helpful from the start. My situation was of a very sensitive nature with my wife passing, and he and the team where nothing but helpful and positive. Explaining what processes have to be taken and rough time frames for each step. Communication throughout was excellent, I was kept informed and up to date at all times.
A representative from Thompsons responded to this review on 17 April, 2025:
Thank you so much for your kind words and for sharing your experience with us. We're truly sorry for your loss, and we're glad Hayden and the team were able to support you with care, clarity, and compassion during such a difficult time. It’s great to hear that communication was clear and consistent throughout — we’ll be sure to pass your kind feedback on to Hayden.
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Matter Type:
Repetitive Strain Injury
Stuart
Collected on:
Claim for Carpal tunnel syndrome
This review is for a different branch.
Excellent professional service from Claire and her team.i am very happy with the outcome and the settlement I got.
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Matter Type:
Repetitive Strain Injury
Stuart
Collected on:
Claim for Carpal tunnel syndrome
This review is for a different branch.
Excellent professional service from Claire and her team. I am very happy with outcome and the settlement I got.
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Matter Type:
Industrial Disease Compensation
John
Collected on:
Lauren Livingstone
This review is for a different branch.
I cannot fault anything to do with how Lauren handled everything concerning my claim. She was always kind and respectful when we spoke, and kept me up to date with all that was happening, and guided me when it was needed, and I wish her all the best in her career for the future.
A representative from Thompsons responded to this review on 17 April, 2025:
Thank you so much for your thoughtful words. We’re delighted to hear that Lauren supported you with such kindness, respect, and professionalism throughout your claim. Your feedback truly means a lot, and we’ll make sure to pass on your best wishes to Lauren — she’ll be so pleased to hear them.
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Verified review
This review has been left by a verified client who used Thompsons.
Matter Type:
No Win No Fee
Emma
Collected on:
Compensation Claim
This review is for a different branch.
Suzanne has been brilliant from the start of my claim until the end has been really good in keeping in contact with me providing updates. Thanks very much for all your help great service provided.
A representative from Thompsons responded to this review on 17 April, 2025:
Thank you for your lovely feedback! We're so pleased to hear that Suzanne supported you so well throughout your claim and kept you updated every step of the way. We’ll be sure to pass on your kind words to her — she’ll be delighted to hear them. Thanks again for taking the time to share your experience, and we’re glad we could provide the service you needed.
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Verified review
This review has been left by a verified client who used Thompsons.
Matter Type:
Repetitive Strain Injury
Kristopher
Collected on:
Superb
This review is for a different branch.
Thanks to claire my case went smoothly and everything was explained at every stage of the process.thanks for all your help and efforts in settling my case .
A representative from Thompsons responded to this review on 17 April, 2025:
Thank you so much for your kind words! We're delighted to hear that Claire was able to guide you through the process so clearly and that everything went smoothly with your case. We really appreciate you taking the time to share your experience — your feedback means a lot to us, and we’ll be sure to pass it on to Claire.
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Reviews collected from
Matter Type:
No Win No Fee
Alan
Collected on:
Alan
Joel shaw dealt with my case start to finish. Excellent and extremely professional with every detail. Good outcome with my compensation claim and would highly recommend highly Thank you Thomsons.👍
A representative from Thompsons responded to this review on 17 April, 2025:
Thank you so much for your kind words and recommendation! We’re delighted to hear that Joel provided such excellent and professional support throughout your case, and that you were happy with the outcome of your compensation claim. We really appreciate you taking the time to share your experience — we’ll be sure to pass on your thanks to Joel and the team.
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Antonia
Collected on:
Antonia
What a waste of time! I have put so much time in to everything they asked me to do even spending money to get to appointments ect to be told that they are no further forward with the 3rd party and wouldn't feel confident going to court after nearly a year of waiting so disappointing
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Monica
Collected on:
Monica
I am victim witness the service I received
Thomson solicitors was absolutely shocking .
Personal injury case is at courts . Was told
There was no merit in my case this was
Based without seeing medical evidence
In the case. The case is at the courts if there was no merit in the case this would not be at the court. . I would advise anyone looking personal injury solicitor to
Go to another firm. Service at Thompson
Solicitor was below par ..
You just need read there reviews
Absolutely shocking service trauma victim
Fact
It’s up to judge to decide if there is merit
In case not Thomson solicitors
If I could rate this firm no stars I would
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Stephen
Collected on:
Stephen
Left me waiting months after sending them pictures emails etc. when they finally got back in touch to tell me they weren't going to do anything, they didn't even know my name. Unless you can make them big bucks with no effort, you're on your own.
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SPATIUM
Collected on:
SPATIUM
These scammers are calling me twice a day even though I did never had anything to do with this company!
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Thompsons are accredited by
About this branch
Description
If you live in the Scottish Borders and have suffered a personal injury as a result of someone else's negligence, or you have suffered injury as a result of an accident while in the Scottish Borders, contact Thompsons Solicitors today for information and advice regarding how you may be able to claim compensation for your pain, suffering, expenses and lost earnings. We can quickly ascertain the essential details of your case and help you determine whether it is in your interests to pursue a claim for accident compensation through the solicitors at our Borders offices. We can also help you explore your funding options; with our no win, no fee package guaranteeing you will not a pay a penny if your case is unsuccessful and our assurance that you will receive the maximum compensation possible, with no hidden costs or initial outlay, if your claim has a positive outcome.
Practice areas
Thompsons Solicitors is recognised as the leading personal injury firm in Scotland and is able to attract the very best in personal injury solicitor talent from across Scotland and the wider UK. Our areas of specialism include the following: Spinal injury claims Amputation claims Medical product claims Whiplash claims Asbestos claims Road traffic accident claims Accident at work claims Industrial injury and disease claims Brain injury claims Cycling accident claims
Regulated by
Legal services
Personal areas of law
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Clinical Negligence
- Accident and Emergency Claims
- Amputation Negligence Claims
- Anaesthetic Awareness Claims
- Birth Defect and Wrongful Birth Claims
- Birth Injury Claims
- Birth Injury To Mother Claims
- Blood Transfusion Claims
- Bowel Cancer Misdiagnosis Claims
- Breast Cancer Misdiagnosis Claims
- Breast Surgery Compensation Claims
- C. Difficile Claims
- Cancer Misdiagnosis Claims
- Cauda Equina Syndrome Claims
- Cerebral Palsy Claims
- Cervical Cancer Misdiagnosis Claims
- Clinical Negligence
- Cochlear Implant Claims
- Cosmetic Dentistry Claims
- Cosmetic Surgery Claims
- Defective Medical Device Claims
- Dental Negligence
- Dental Negligence Claims
- Dermal Filler Compensation Claims
- Diabetes Claims
- Erb’s Palsy Compensation Claims
- Eye Surgery Claims
- Failed Sterilisation Claims
- Fatal Medical Negligence Claims and Inquests
- Faulty Defibrillator Claims
- Fertility Negligence Claims
- GP Negligence Claims
- Group B Streptococcus Claims
- Hospital Negligence Claims
- Knee Replacement Claims
- Laser Eye Surgery Claims
- Laser Treatment Claims
- Lung Cancer Misdiagnosis Claims
- MRSA Claims
- Medical Misdiagnosis Claims
- Medical Negligence
- Meningitis Misdiagnosis Claims
- Metal-On-Metal Hip Replacement Claims
- Misdiagnosed Miscarriage Claims
- Nerve Damage Claims
- Nerve Injury Claims
- Ophthalmic Negligence Claims
- Oral Cancer Claims
- Orthopaedic Negligence Claims
- Ovarian Cancer Misdiagnosis Claims
- Pancreatic Cancer Misdiagnosis Claims
- Periodontal Disease Claims
- Pregnancy and Gynaecology Injury Claims
- Pressure Sore Claims
- Prostate Cancer Misdiagnosis Claims
- Restorative Dentistry Claims
- Sepsis Negligence Claims
- Skin Cancer Misdiagnosis Claims
- Sorin Stockert 3T Heater-Cooler Claims
- Spinal Surgery Claims
- Stillbirth Compensation Claims
- Stroke Misdiagnosis Claims
- Surgery Compensation Claims
- Surgical and Transvaginal Mesh Claims
- Testicular Cancer Misdiagnosis Claims
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Employment
- Constructive/Unfair Dismissal
- Disciplinary Hearings
- Discrimination at Work
- Employment Contracts
- Employment Law
- Equal Pay Disputes
- Flexible Working
- Gardening Leave
- Harassment/Bullying at Work
- Maternity and Paternity
- Part Time Workers
- Redundancy
- Settlement Agreements
- Stress at Work
- TUPE
- Tribunal Claims
- UK Employment Laws
- Unfair Dismissal Claims
- Whistleblower Protection
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Personal Injury
- Accident Abroad
- Accident At Work
- Accidents At Sea And Cruise Injury
- Accidents In Public Places
- Against The Council
- Amputation
- Armed Forces Compensation Scheme
- Asbestos Compensation
- Asbestos Lung Cancer
- Asbestosis
- Back Injury At Work
- Benefits Available To Asbestos Victims
- Burns, Scars and Lacerations At Work
- Bus and Coach Accident
- Car Accident
- Car Passenger
- Carpal Tunnel Syndrome
- Children's Accident
- Children's Serious Injury
- Cycling Accident
- Defective Work Equipment
- Diffuse Mesothelioma Payment Scheme
- Dog Bite
- Fall From Height
- Fatal Accident
- Fatal Asbestos
- Gym Injury Compensation
- Head Injury At Work
- Head and Brain Injury
- Holiday Accidents and Illness
- Holiday Sickness and Illness Compensation
- Horse Riding Injury
- Industrial Disease Compensation
- Manual Handling
- Mesothelioma Compensation
- Military Accident Claim
- Military Hearing Loss
- Motorbike Accident
- No Win No Fee
- Noise-Induced Hearing Loss
- Occupational Asthma
- Pedestrian Accident
- Personal Injury Law
- Pleural Plaques (Scotland)
- Pleural Thickening
- Repetitive Strain Injury
- Road Traffic Accident
- Road Traffic Accident Abroad
- Serious Injury
- Skiing Injury
- Slips, Trips and Falls
- Spinal Injury Compensation
- Sports Injury
- Supermarket Accident
- Tinnitus
- Vibration White Finger
- Welfare Issues After Serious Injury
- Whiplash
- Workplace Slip and Trip
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Wills, Trusts & Probate
- Trusts
- Wills
Business areas of law
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Company & Commercial
- Insurance