Thompsons

0131 2254297

2034 Client Reviews Leave a review

The solicitors specialising in accident compensation in our Borders offices in Peebles and Galashiels have a wealth of experience gathered from handling many high value and legally important claims over the decades. Each week we secure more than £1 million in accident compensation for our clients in the Borders and elsewhere across Scotland; we win around nine out of ten cases we take on. Read more...

Also known as - Thompsons Scotland LLP

Address
84 Channel Street
Galashiels
scottish borders
TD1 1BD
0131 2254297
www.thompsons-scotland.co.uk

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Accreditations

Other locations

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Available lawyers at Thompsons

Corinne Skelton

Claire Campbell

Anne Marie Harbison

Emma McFadden

Hayden Bain

Cameron Irvine

Hannah Bennett

Craig Snee

Freyja McVeigh

Janine Slaven

Aidan Rooney

Aisha Aamir

Caitlyn Thomas

Emma Wheelhouse

Grant Beveridge

How Thompsons Compares

Value for money

Limited data.

This firm - 99%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Thompsons on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Thompsons. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 100%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thompsons and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Thompsons compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 100%

No 0%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Thompsons offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 4

99th / 4662

Company & Commercial

1st / 2

122nd / 4424

Wills, Trusts & Probate

1st / 2

161st / 3533

Employment

1st / 2

156th / 3128

Personal Injury

1st / 2

5th / 2406

Professional Negligence

1st / 1

28th / 1212

Clinical Negligence

1st / 1

18th / 947

Construction

1st / 1

17th / 581

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

5.0/5

Reviews summary

Excellent

1850
Very Good

107
Average

18
Poor

10
Awful

49

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Personal Injury

Matter Type:

Car Accident

Alison mullin

November 19, 2024

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Really helpful

This review is for a different branch.

Used shahrez for myself and my sons personal accident claim, he was very polite helpful and always kept us updated.

Lawyer named in this review:
Shahrez Rashid

Shahrez Rashid

A representative from Thompsons responded to this review on 21 November, 2024:

Thank you for your kind words! We’re delighted to hear that Shahrez provided you and your son with helpful, polite, and consistent support throughout your claim. Keeping our clients informed and supported every step of the way is always a top priority. If you ever need assistance again, don’t hesitate to reach out.

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Personal Injury

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Matter Type:

Personal Injury Law

C Lin

November 18, 2024

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Lauren is a very responsible lady～

This review is for a different branch.

Thx for everything you did for us. You are such a responsible person and help me sort my issues out very professionally.

Lawyer named in this review:
Lauren Butler

Lauren Butler

A representative from Thompsons responded to this review on 21 November, 2024:

Thank you so much for your thoughtful review! We’re thrilled to hear that Lauren provided you with such professional and responsible support. Your kind words mean a lot to us, and we’re so glad she could help you resolve your issues. If you ever need assistance in the future, we’re here to help.

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Construction

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Matter Type:

Construction and engineering dispute resolution

Malcolm

November 14, 2024

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Compensation for carpal tunnel

This review is for a different branch.

Excellent professional service from the firm as had to prove negligence against the company I work for in the use of vibration tools - developed carpal tunnel and had to have operations

Lawyer named in this review:
Claire Campbell

Claire Campbell

A representative from Thompsons responded to this review on 18 November, 2024:

Thank you for your review! We’re so glad to hear that you found our service excellent and professional. Proving negligence can be challenging, and we’re proud to have been able to support you in your carpal tunnel compensation case. It’s important to us that our clients get the justice and resolution they deserve. If you need assistance in the future, don’t hesitate to reach out.

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Personal Injury

Verified review

Matter Type:

No Win No Fee

Miss Mackay

November 13, 2024

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Feeling held througout the whole process.

This review is for a different branch.

To find myself in a very difficult position, Thompsons were professional and nothing less than exemplary throughout the legal process. I was treated respectfully, with integrity and as a person and not just another statistic.

Lawyer named in this review:
Robert Cranston

Robert Cranston

A representative from Thompsons responded to this review on 18 November, 2024:

Thank you for your thoughtful review! We’re truly pleased to hear that you felt supported and respected throughout the legal process. At Thompsons, we’re committed to treating every client as an individual, with professionalism and integrity, and it’s rewarding to know that we met your expectations. If you ever need assistance in the future, we’re here to help.

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Personal Injury

Verified review

Matter Type:

No Win No Fee

Blayre Walker

November 13, 2024

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Very professionally handled

This review is for a different branch.

I was given and provided the best service and advice.

Lawyer named in this review:
Suzanne Laing

Suzanne Laing

A representative from Thompsons responded to this review on 18 November, 2024:

Thank you for your review! We’re delighted to hear that you felt you received the best service and advice. Providing professional and reliable support to our clients is always our priority. If you ever need assistance again, please don’t hesitate to reach out.

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Personal Injury

Verified review

Matter Type:

Car Accident

Courtney Paton

November 13, 2024

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Car claim

This review is for a different branch.

Suzanne was very professional towards my self and my daughters claim .. any queries I had she was able to answer

Lawyer named in this review:
Suzanne Laing

Suzanne Laing

A representative from Thompsons responded to this review on 18 November, 2024:

Thank you for your kind words! We’re so pleased to hear that Suzanne provided professional and attentive support for both you and your daughter’s claim. It’s great to know she was able to address all your queries and guide you through the process. If you need assistance in the future, we’re here to help.

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Personal Injury

Verified review

Matter Type:

Accident At Work

Anonymous

November 12, 2024

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Collected on:

Injury claim

This review is for a different branch.

Would highly recommend Robert Cranston and his team at Thompsons solicitors. Nothing was ever a problem and Robert got the outcome we hoped for. Was kept in the loop the whole way through my case from phone calls, video calls and emails. Thank you.

Lawyer named in this review:
Robert Cranston

Robert Cranston

A representative from Thompsons responded to this review on 18 November, 2024:

Thank you so much for your fantastic review! We’re thrilled to hear that Robert Cranston and his team provided you with the support and communication you needed throughout your case. Achieving the outcome you hoped for is always our goal, and we’re delighted we could deliver that for you. If you ever need assistance again, we’re here to help.

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Personal Injury

Verified review

Matter Type:

Asbestos Compensation

Anonymous

November 11, 2024

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Compensation claim for incident in a restaurant

This review is for a different branch.

Very helpful and polite service, quick responses and got a brilliant result for me - 10 out of 10.

Lawyer named in this review:
Lyndsay Ferguson

Lyndsay Ferguson

A representative from Thompsons responded to this review on 18 November, 2024:

Thank you so much for your kind words. We’re happy to hear you had a positive experience with our team and that we were able to achieve a brilliant result for you. Providing helpful, polite, and efficient service is what we strive for, and it’s wonderful to know we met your expectations. If you ever need assistance again, we’re here to help!

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Personal Injury

Verified review

Matter Type:

Road Traffic Accident

Paul Campbell

November 07, 2024

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Collected on:

Claim for compensation.

This review is for a different branch.

From my initial contact with Thompsons all staff members have been more than helpful with my compensation claim.
The contact and updates from Corinne were second to none and I could not recommend both the firm and Corinne highly enough for anyone who requires legal help and support.

Lawyer named in this review:
Corinne Skelton

Corinne Skelton

A representative from Thompsons responded to this review on 11 November, 2024:

Thank you so much for your kind words! We’re delighted to hear that your experience with Thompsons was positive from the start and that Corinne provided such outstanding communication and support throughout your compensation claim. Your high recommendation means a great deal to us, and we’re grateful for the trust you placed in Corinne and our team. Should you ever need assistance again, we’re here to help.

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Personal Injury

Verified review

Matter Type:

Whiplash

Anonymous

November 05, 2024

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Collected on:

Whiplash claim

This review is for a different branch.

Thomson’s were very good in handling my claim and arranging my physio required and kept me up to date with proceedings happy to recommend them to anyone.
Lauren Butler was my solicitor.

Lawyer named in this review:
Lauren Butler

Lauren Butler

A representative from Thompsons responded to this review on 11 November, 2024:

Thank you for sharing your experience! We’re so pleased to hear that Lauren and the team were able to support you through your whiplash claim and arrange the physiotherapy you needed. Keeping clients informed throughout the process is very important to us, and we’re happy that you felt well taken care of. Your recommendation means a lot, and we’re here for you should you need any assistance in the future.

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Reviews collected from

SPATIUM

October 15, 2024

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SPATIUM

These scammers are calling me twice a day even though I did never had anything to do with this company!

A representative from Thompsons responded to this review on 15 October, 2024:

Thank you for bringing this to our attention. We take concerns like this very seriously and can assure you that we do not engage in unsolicited calls. Please contact us directly on 0141 221 8840 so we can investigate and ensure that any issues are resolved. Regards Thompsons Solicitors Scotland.

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Chantelle

September 27, 2024

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Chantelle

Would never use this solicitors again they’re terrible and couldn’t help at all and not willing to take our case further with the evidence we’ve got! do not use

A representative from Thompsons responded to this review on 27 September, 2024:

We're sorry to hear you were unhappy with your experience and appreciate your feedback. At Thompsons, we strive to provide the best possible service, and it’s disappointing to hear that you felt we couldn’t assist further with your case. Sometimes, cases may not meet the legal criteria needed to proceed, and our goal is always to be honest about the chances of success based on the evidence provided. However, we understand this can be frustrating, and we’re happy to discuss this further with you to clarify any concerns. Please feel free to reach out to us directly, and we will do our best to assist you. Kind regards, Thompsons Solicitors

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Константин

August 24, 2024

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Константин

Honest and fair company. Helped me with a task that no one else wanted to take on.

Lawyer named in this review:
Lauren Butler

Lauren Butler

A representative from Thompsons responded to this review on 27 August, 2024:

Thank you so much for your kind words! We're glad we could assist you with a challenging task when others wouldn’t. Our commitment to honesty and fairness is at the heart of everything we do, and it's wonderful to hear that it made a difference for you. If you ever need help in the future, please don't hesitate to reach out.

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Personal Injury

Matter Type:

No Win No Fee

James

August 06, 2024

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James

Been verry impressed with the service provided. Fast reliable and always happy to answer any questions that I had about the hole proses

A representative from Thompsons responded to this review on 06 August, 2024:

Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that you were very impressed with the service provided by our team. Ensuring that our clients feel supported and well-informed throughout the process is our top priority, and we’re glad to know we met your expectations. Your kind words about our fast and reliable service mean a lot to us. We strive to be accessible and responsive to any questions or concerns, and it's wonderful to hear that you felt confident and reassured throughout your time with us. Thank you for choosing Thompsons Solicitors Scotland. If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help. Regards Thompsons Solicitors Scotland.

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Personal Injury

Matter Type:

Personal Injury Law

Linda

July 31, 2024

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Linda

I couldn't have been more satisfied with the company. I was a but wary as I hadn't used Solicitors for the purpose before but Nathalue was brilliant. Explained everything in depth, contact was good and I wouldn't hesitate to use them

Lawyer named in this review:
Nathalie Axelsson

Nathalie Axelsson

A representative from Thompsons responded to this review on 06 August, 2024:

Thank you so much for your kind review. We are thrilled to hear that you couldn’t have been more satisfied with the service you received. We understand that navigating legal matters for the first time can be daunting, so it’s wonderful to know that Nathalie was able to put your mind at ease and guide you through the process. We’re particularly pleased to hear that the communication was clear and consistent, as we strive to keep our clients well-informed at every step. Your willingness to recommend and use our services again in the future is the highest compliment we could receive. Thank you for choosing Thompsons Solicitors Scotland. Should you need any assistance in the future, please don't hesitate to reach out. We’re always here to help. Regards Thompsons Solicitors Scotland.

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Thompsons are accredited by

About this branch

Description

If you live in the Scottish Borders and have suffered a personal injury as a result of someone else's negligence, or you have suffered injury as a result of an accident while in the Scottish Borders, contact Thompsons Solicitors today for information and advice regarding how you may be able to claim compensation for your pain, suffering, expenses and lost earnings. We can quickly ascertain the essential details of your case and help you determine whether it is in your interests to pursue a claim for accident compensation through the solicitors at our Borders offices. We can also help you explore your funding options; with our no win, no fee package guaranteeing you will not a pay a penny if your case is unsuccessful and our assurance that you will receive the maximum compensation possible, with no hidden costs or initial outlay, if your claim has a positive outcome.

Practice areas

Thompsons Solicitors is recognised as the leading personal injury firm in Scotland and is able to attract the very best in personal injury solicitor talent from across Scotland and the wider UK. Our areas of specialism include the following: Spinal injury claims Amputation claims Medical product claims Whiplash claims Asbestos claims Road traffic accident claims Accident at work claims Industrial injury and disease claims Brain injury claims Cycling accident claims

Regulated by

Legal services

Personal areas of law

Clinical Negligence
- Accident and Emergency Claims
- Amputation Negligence Claims
- Anaesthetic Awareness Claims
- Birth Defect and Wrongful Birth Claims
- Birth Injury Claims
- Birth Injury To Mother Claims
- Blood Transfusion Claims
- Bowel Cancer Misdiagnosis Claims
- Breast Cancer Misdiagnosis Claims
- Breast Surgery Compensation Claims
- C. Difficile Claims
- Cancer Misdiagnosis Claims
- Cauda Equina Syndrome Claims
- Cerebral Palsy Claims
- Cervical Cancer Misdiagnosis Claims
- Clinical Negligence
- Cochlear Implant Claims
- Cosmetic Dentistry Claims
- Cosmetic Surgery Claims
- Defective Medical Device Claims
- Dental Negligence
- Dental Negligence Claims
- Dermal Filler Compensation Claims
- Diabetes Claims
- Erb’s Palsy Compensation Claims
- Eye Surgery Claims
- Failed Sterilisation Claims
- Fatal Medical Negligence Claims and Inquests
- Faulty Defibrillator Claims
- Fertility Negligence Claims
- GP Negligence Claims
- Group B Streptococcus Claims
- Hospital Negligence Claims
- Knee Replacement Claims
- Laser Eye Surgery Claims
- Laser Treatment Claims
- Lung Cancer Misdiagnosis Claims
- MRSA Claims
- Medical Misdiagnosis Claims
- Medical Negligence
- Meningitis Misdiagnosis Claims
- Metal-On-Metal Hip Replacement Claims
- Misdiagnosed Miscarriage Claims
- Nerve Damage Claims
- Nerve Injury Claims
- Ophthalmic Negligence Claims
- Oral Cancer Claims
- Orthopaedic Negligence Claims
- Ovarian Cancer Misdiagnosis Claims
- Pancreatic Cancer Misdiagnosis Claims
- Periodontal Disease Claims
- Pregnancy and Gynaecology Injury Claims
- Pressure Sore Claims
- Prostate Cancer Misdiagnosis Claims
- Restorative Dentistry Claims
- Sepsis Negligence Claims
- Skin Cancer Misdiagnosis Claims
- Sorin Stockert 3T Heater-Cooler Claims
- Spinal Surgery Claims
- Stillbirth Compensation Claims
- Stroke Misdiagnosis Claims
- Surgery Compensation Claims
- Surgical and Transvaginal Mesh Claims
- Testicular Cancer Misdiagnosis Claims
Employment
- Constructive/Unfair Dismissal
- Disciplinary Hearings
- Discrimination at Work
- Employment Contracts
- Employment Law
- Equal Pay Disputes
- Flexible Working
- Gardening Leave
- Harassment/Bullying at Work
- Maternity and Paternity
- Part Time Workers
- Redundancy
- Settlement Agreements
- Stress at Work
- TUPE
- Tribunal Claims
- UK Employment Laws
- Unfair Dismissal Claims
- Whistleblower Protection
Personal Injury
- Accident Abroad
- Accident At Work
- Accidents At Sea And Cruise Injury
- Accidents In Public Places
- Against The Council
- Amputation
- Armed Forces Compensation Scheme
- Asbestos Compensation
- Asbestos Lung Cancer
- Asbestosis
- Back Injury At Work
- Benefits Available To Asbestos Victims
- Burns, Scars and Lacerations At Work
- Bus and Coach Accident
- Car Accident
- Car Passenger
- Carpal Tunnel Syndrome
- Children's Accident
- Children's Serious Injury
- Cycling Accident
- Defective Work Equipment
- Diffuse Mesothelioma Payment Scheme
- Dog Bite
- Fall From Height
- Fatal Accident
- Fatal Asbestos
- Gym Injury Compensation
- Head Injury At Work
- Head and Brain Injury
- Holiday Accidents and Illness
- Holiday Sickness and Illness Compensation
- Horse Riding Injury
- Industrial Disease Compensation
- Manual Handling
- Mesothelioma Compensation
- Military Accident Claim
- Military Hearing Loss
- Motorbike Accident
- No Win No Fee
- Noise-Induced Hearing Loss
- Occupational Asthma
- Pedestrian Accident
- Personal Injury Law
- Pleural Plaques (Scotland)
- Pleural Thickening
- Repetitive Strain Injury
- Road Traffic Accident
- Road Traffic Accident Abroad
- Serious Injury
- Skiing Injury
- Slips, Trips and Falls
- Spinal Injury Compensation
- Sports Injury
- Supermarket Accident
- Tinnitus
- Vibration White Finger
- Welfare Issues After Serious Injury
- Whiplash
- Workplace Slip and Trip
Wills, Trusts & Probate
- Trusts
- Wills

Business areas of law

Company & Commercial
- Insurance

Book an appointment

Request a callback

Book an appointment

Thompsons

Accreditations

Other locations

Available lawyers at Thompsons

How Thompsons Compares

Value for money

Would recommend tofriends and family

Satisfied withoutcome of matter

Rankings by area of expertise

Review Sources

Reviews summary

Excellent

Very Good

Average

Poor

Awful

Overall experience

Really helpful

Lauren is a very responsible lady～

Compensation for carpal tunnel

Feeling held througout the whole process.

Very professionally handled

Car claim

Injury claim

Compensation claim for incident in a restaurant

Claim for compensation.

Whiplash claim

Reviews collected from

SPATIUM

Chantelle

Константин

James

Linda

Thompsons are accredited by

About this branch

Description

Practice areas

Regulated by

Legal services

Personal areas of law

Business areas of law

Would recommend to
friends and family

Satisfied with
outcome of matter