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How Thompsons Compares

Value for money

!

Limited data.

This firm - 99%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Thompsons on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Thompsons. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 100%
Overpriced 0%
About Right 0%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 99%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thompsons and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Thompsons performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 99%
No 1%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 99%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thompsons and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Thompsons compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 99%
No 1%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Thompsons offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

  • Excellent

    1914
  • Very Good

    108
  • Average

    19
  • Poor

    12
  • Awful

    56

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Rosemary

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

Accident At Work

Rosemary

February 11, 2025

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Collected on:

First class service and care

My experience was one of understanding, professionalism, caring and someone working hard for the very best outcome for my case, Thats exactly what she got me. Very grateful

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Anonymous

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

No Win No Fee

Anonymous

October 10, 2024

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Collected on:

Claim for compensation

I found Hannah Bennett a very helpful person that is passionate about her job and her clients she made everything so simple and easy and fought the corner like it was her own thanks again hannah !

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Andrew

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

Personal Injury Law

Andrew

September 19, 2024

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Collected on:

Always informed

Hannah from the very start kept me informed and up to date on every part of the process right through to the very end. I have no hesitation in recommending her or her colleagues and Thompsons. I cannot express my thanks enough.

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Allan

Allan

April 17, 2025

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Collected on:

Personal injury

Excellent service and very helpful would recommend. Compensation was settled within a year. Many Thanks 👍

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Glynis

Matter Type:

No Win No Fee

Glynis

April 16, 2025

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Collected on:

excellence overall

OVER 3 YEARS THIS CLAIM HAS TAKEN AND THROUGH NO FAULT OF THE SOLICITORS,THEY NEVER GAVE UP.THE WHOLE TEAM THAT I have had to help me through this has been fantastic and I appreciate all their help and keeping me informed about the situation .I believe that with out their help I would never have had this issue resolved.

Thank you so much all at Thompsons

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Catherine mccallum

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

Road Traffic Accident

Catherine mccallum

April 16, 2025

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Collected on:

Road traffic accident

The staff at Thomsons have always
Kept me informed during my claim with updates from both insurance company’s for which I am extremely grateful to see a final settlement soon

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Irene Fickling

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

Personal Injury Law

Irene Fickling

April 15, 2025

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Collected on:

Quality of service

Jordan was professional and helpful at all times .

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Ryan McGuinness

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

Wills

Ryan McGuinness

April 15, 2025

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Collected on:

Great experience

Hayden was very friendly and helpful from the start. My situation was of a very sensitive nature with my wife passing, and he and the team where nothing but helpful and positive. Explaining what processes have to be taken and rough time frames for each step. Communication throughout was excellent, I was kept informed and up to date at all times.

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Stuart

Matter Type:

Repetitive Strain Injury

Stuart

April 12, 2025

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Collected on:

Claim for Carpal tunnel syndrome

Excellent professional service from Claire and her team.i am very happy with the outcome and the settlement I got.

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Stuart

Matter Type:

Repetitive Strain Injury

Stuart

April 12, 2025

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Collected on:

Claim for Carpal tunnel syndrome

Excellent professional service from Claire and her team. I am very happy with outcome and the settlement I got.

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Reviews collected from

Alan

Matter Type:

No Win No Fee

Alan

April 03, 2025

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Collected on:

Alan

Joel shaw dealt with my case start to finish. Excellent and extremely professional with every detail. Good outcome with my compensation claim and would highly recommend highly Thank you Thomsons.👍

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Antonia

Antonia

March 19, 2025

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Collected on:

Antonia

What a waste of time! I have put so much time in to everything they asked me to do even spending money to get to appointments ect to be told that they are no further forward with the 3rd party and wouldn't feel confident going to court after nearly a year of waiting so disappointing

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Monica

Monica

January 03, 2025

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Collected on:

Monica

I am victim witness the service I received
Thomson solicitors was absolutely shocking .
Personal injury case is at courts . Was told
There was no merit in my case this was
Based without seeing medical evidence
In the case. The case is at the courts if there was no merit in the case this would not be at the court. . I would advise anyone looking personal injury solicitor to
Go to another firm. Service at Thompson
Solicitor was below par ..

You just need read there reviews

Absolutely shocking service trauma victim

Fact

It’s up to judge to decide if there is merit
In case not Thomson solicitors

If I could rate this firm no stars I would

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Stephen

Stephen

December 13, 2024

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Collected on:

Stephen

Left me waiting months after sending them pictures emails etc. when they finally got back in touch to tell me they weren't going to do anything, they didn't even know my name. Unless you can make them big bucks with no effort, you're on your own.

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SPATIUM

SPATIUM

October 15, 2024

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Collected on:

SPATIUM

These scammers are calling me twice a day even though I did never had anything to do with this company!

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Thompsons are accredited by

accreditation
accreditation

About this branch

Description

When you make a personal injury claim with us you can rest assured that unless you win, you make no financial outlay whatsoever – no small print and no exceptions. This means that if your claim is unsuccessful, you will not pay any fees or costs to your solicitor or anyone else concerned with the case. Our No Win, No Fee agreement adheres to the strict regulatory requirements of The Law Society of Scotland. The service of Thompsons Solicitors is built on serving your legal rights while remaining sensitive to your immediate needs. This means that while we are pragmatic in our approach, we are always understanding of the needs of our clients and strive to secure interim payments whenever possible and necessary. Although we are prepared to litigate robustly on your behalf we have a proud track record of securing settlement out of court. We have offices in Glasgow, Edinburgh, Dundee, Galashiels, Peebles and Dumfries.

Practice areas

Thompsons Solicitors is recognised as the leading personal injury firm in Scotland and is able to attract the very best in personal injury solicitor talent from across Scotland and the wider UK. Our areas of specialism include the following: Spinal injury claims Amputation claims Medical product claims Whiplash claims Asbestos claims Road traffic accident claims Accident at work claims Industrial injury and disease claims Brain injury claims Cycling accident claims

Regulated by

Law Society of Scotland

Legal services

Personal areas of law

  • Clinical Negligence
    • Accident and Emergency Claims
    • Amputation Negligence Claims
    • Anaesthetic Awareness Claims
    • Birth Defect and Wrongful Birth Claims
    • Birth Injury Claims
    • Birth Injury To Mother Claims
    • Blood Transfusion Claims
    • Bowel Cancer Misdiagnosis Claims
    • Breast Cancer Misdiagnosis Claims
    • Breast Surgery Compensation Claims
    • C. Difficile Claims
    • Cancer Misdiagnosis Claims
    • Cauda Equina Syndrome Claims
    • Cerebral Palsy Claims
    • Cervical Cancer Misdiagnosis Claims
    • Clinical Negligence
    • Cochlear Implant Claims
    • Cosmetic Dentistry Claims
    • Cosmetic Surgery Claims
    • Defective Medical Device Claims
    • Dental Negligence
    • Dental Negligence Claims
    • Dermal Filler Compensation Claims
    • Diabetes Claims
    • Erb’s Palsy Compensation Claims
    • Eye Surgery Claims
    • Failed Sterilisation Claims
    • Fatal Medical Negligence Claims and Inquests
    • Faulty Defibrillator Claims
    • Fertility Negligence Claims
    • GP Negligence Claims
    • Group B Streptococcus Claims
    • Hospital Negligence Claims
    • Knee Replacement Claims
    • Laser Eye Surgery Claims
    • Laser Treatment Claims
    • Lung Cancer Misdiagnosis Claims
    • MRSA Claims
    • Medical Misdiagnosis Claims
    • Medical Negligence
    • Meningitis Misdiagnosis Claims
    • Metal-On-Metal Hip Replacement Claims
    • Misdiagnosed Miscarriage Claims
    • Nerve Damage Claims
    • Nerve Injury Claims
    • Ophthalmic Negligence Claims
    • Oral Cancer Claims
    • Orthopaedic Negligence Claims
    • Ovarian Cancer Misdiagnosis Claims
    • Pancreatic Cancer Misdiagnosis Claims
    • Periodontal Disease Claims
    • Pregnancy and Gynaecology Injury Claims
    • Pressure Sore Claims
    • Prostate Cancer Misdiagnosis Claims
    • Restorative Dentistry Claims
    • Sepsis Negligence Claims
    • Skin Cancer Misdiagnosis Claims
    • Sorin Stockert 3T Heater-Cooler Claims
    • Spinal Surgery Claims
    • Stillbirth Compensation Claims
    • Stroke Misdiagnosis Claims
    • Surgery Compensation Claims
    • Surgical and Transvaginal Mesh Claims
    • Testicular Cancer Misdiagnosis Claims
  • Employment
    • Constructive/Unfair Dismissal
    • Disciplinary Hearings
    • Discrimination at Work
    • Employment Contracts
    • Employment Law
    • Equal Pay Disputes
    • Flexible Working
    • Gardening Leave
    • Harassment/Bullying at Work
    • Maternity and Paternity
    • Part Time Workers
    • Redundancy
    • Settlement Agreements
    • Stress at Work
    • TUPE
    • Tribunal Claims
    • UK Employment Laws
    • Unfair Dismissal Claims
    • Whistleblower Protection
  • Personal Injury
    • Accident Abroad
    • Accident At Work
    • Accidents At Sea And Cruise Injury
    • Accidents In Public Places
    • Against The Council
    • Amputation
    • Armed Forces Compensation Scheme
    • Asbestos Compensation
    • Asbestos Lung Cancer
    • Asbestosis
    • Back Injury At Work
    • Benefits Available To Asbestos Victims
    • Burns, Scars and Lacerations At Work
    • Bus and Coach Accident
    • Car Accident
    • Car Passenger
    • Carpal Tunnel Syndrome
    • Children's Accident
    • Children's Serious Injury
    • Cycling Accident
    • Defective Work Equipment
    • Diffuse Mesothelioma Payment Scheme
    • Dog Bite
    • Fall From Height
    • Fatal Accident
    • Fatal Asbestos
    • Gym Injury Compensation
    • Head Injury At Work
    • Head and Brain Injury
    • Holiday Accidents and Illness
    • Holiday Sickness and Illness Compensation
    • Horse Riding Injury
    • Industrial Disease Compensation
    • Manual Handling
    • Mesothelioma Compensation
    • Military Accident Claim
    • Military Hearing Loss
    • Motorbike Accident
    • No Win No Fee
    • Noise-Induced Hearing Loss
    • Occupational Asthma
    • Pedestrian Accident
    • Personal Injury Law
    • Pleural Plaques (Scotland)
    • Pleural Thickening
    • Repetitive Strain Injury
    • Road Traffic Accident
    • Road Traffic Accident Abroad
    • Serious Injury
    • Skiing Injury
    • Slips, Trips and Falls
    • Spinal Injury Compensation
    • Sports Injury
    • Supermarket Accident
    • Tinnitus
    • Vibration White Finger
    • Welfare Issues After Serious Injury
    • Whiplash
    • Workplace Slip and Trip
  • Wills, Trusts & Probate
    • Trusts
    • Wills

Business areas of law

  • Company & Commercial
    • Insurance
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