01387 216776
We are an award-winning firm of solicitors and accident lawyers with a passion for justice. We are best known for our expertise in personal injury claims, we are one of the leading firms of accident injury and employment lawyers in the country. We have offices in Glasgow, Edinburgh, Dundee, Galashiels, Peebles and Dumfries. Read more...
Also known as - Thompsons Scotland LLP
Thompsons
have 4 other locations
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Thompsons on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Thompsons. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Thompsons and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Thompsons performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Thompsons and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Thompsons compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Thompsons offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Thompsons.
Matter Type:
Accident At Work
Rosemary
Collected on:
My experience was one of understanding, professionalism, caring and someone working hard for the very best outcome for my case, Thats exactly what she got me. Very grateful
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Verified review
This review has been left by a verified client who used Thompsons.
Matter Type:
No Win No Fee
Anonymous
Collected on:
I found Hannah Bennett a very helpful person that is passionate about her job and her clients she made everything so simple and easy and fought the corner like it was her own thanks again hannah !
A representative from Thompsons responded to this review on 10 October, 2024:
Thank you so much for your kind words! We’re delighted to hear that Hannah made the process simple and easy for you. We’ll make sure Hannah knows how much you appreciated her efforts. If you ever need assistance again, don’t hesitate to reach out.
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Verified review
This review has been left by a verified client who used Thompsons.
Matter Type:
Personal Injury Law
Andrew
Collected on:
Hannah from the very start kept me informed and up to date on every part of the process right through to the very end. I have no hesitation in recommending her or her colleagues and Thompsons. I cannot express my thanks enough.
A representative from Thompsons responded to this review on 20 September, 2024:
Thank you for taking the time to share your feedback. We’re so pleased to hear that Hannah kept you well-informed throughout the entire process. Our team strives to provide clear communication and support every step of the way, and it’s wonderful to know that Hannah delivered on this promise. Your recommendation means a lot to us, and we’ll be sure to pass along your kind words to her and the rest of the team. We truly appreciate your trust in Thompsons, and if you ever need assistance in the future, we’re here to help. Thank you again!
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Verified review
This review has been left by a verified client who used Thompsons.
Neiliann M Hume.
Collected on:
This review is for a different branch.
Robert Cranston was excellent, from the start of my claim, kept me well informed about any progress, my claim was settled with me receiving more than I expected, many thanks to you and your staff.
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Verified review
This review has been left by a verified client who used Thompsons.
Angela Turnbull
Collected on:
This review is for a different branch.
Very helpful , great service I would definitely use again.
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Verified review
This review has been left by a verified client who used Thompsons.
Matter Type:
Accident and Emergency Claims
Kathleen
Collected on:
This review is for a different branch.
My experience was fantastic all through the talks advice everyone was so helpful and nice explaining everything Ross was definitely a very nice and so helpful
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Verified review
This review has been left by a verified client who used Thompsons.
Shaun Mathieson
Collected on:
This review is for a different branch.
Excellent service my solicitor Ross was spot on keep me in the loop explained everything a credit to his job
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Verified review
This review has been left by a verified client who used Thompsons.
Matter Type:
Personal Injury Law
Julie Whitham
Collected on:
This review is for a different branch.
Robert Cranston has been dealing with my dog bite claim for the last few years. He has worked tirelessly on my behalf - commissioning medico-legal reports, liaising repeatedly with the Sheriffs, sending many letters to the owner of the dog - which were never answered - and, most of all, his superb communication with myself. He has telephoned me on several occasions prior to this recent settlement of my claim - and sent me numerous in depth emails, updating me on action(s) taken. It must have been very challenging for Robert, as the dog's owner ignored all letters etc. It was a wonderful surprise when Robert telephoned me today, 10th February 2025, to let me know that I was to receive £15,000 for personal injury compensation. Robert is an asset to Thompsons Solicitors, and I would have no hesitation in recommending him to others. Thank you for everything, Robert. Many thanks and regards. Julie (Whitham)
A representative from Thompsons responded to this review on 10 February, 2025:
Thank you so much for your kind words and for taking the time to share your experience. We are absolutely delighted to hear that Robert Cranston provided you with such dedicated support throughout your claim. He truly goes above and beyond for his clients, and your feedback reflects the tireless effort he puts into every case. Your patience and resilience during what must have been a frustrating process are truly commendable, and we are so pleased that Robert was able to secure a successful outcome for you. £15,000 is a well-deserved result, and we hope this brings you closure and the support you need moving forward. We sincerely appreciate your recommendation and are grateful to have been able to assist you. If you ever need legal support in the future, please don’t hesitate to reach out. Wishing you all the best, The Thompsons Solicitors Team
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Matter Type:
No Win No Fee
Patricia stout
Collected on:
This review is for a different branch.
Patsy was clear on expectations from the outset. Kept me updated of progress snd resulted in successful outcome. Good communication throughout.
A representative from Thompsons responded to this review on 10 February, 2025:
Thank you for your feedback. We’re so pleased to hear that Patsy provided clear guidance, kept you informed throughout the process, and ultimately helped achieve a successful outcome for you. At Thompsons Solicitors, we pride ourselves on transparent communication and ensuring our clients feel fully supported every step of the way. Your kind words mean a lot, and we truly appreciate you taking the time to share your experience. If you ever need legal assistance in the future, please don’t hesitate to get in touch. Best wishes, The Thompsons Solicitors Team
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Verified review
This review has been left by a verified client who used Thompsons.
Matter Type:
No Win No Fee
Gary yeaman
Collected on:
This review is for a different branch.
Went without a problem good service would definitely use again
A representative from Thompsons responded to this review on 10 February, 2025:
Thank you for your kind review. We’re delighted to hear that your claim process went smoothly and that you were happy with our service. Providing a hassle-free and supportive experience for our clients is always our goal. We truly appreciate your trust in us and your willingness to use our services again. If you ever need legal assistance in the future, we’ll be more than happy to help. Best regards, The Thompsons Solicitors Team
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Monica
Collected on:
I am victim witness the service I received
Thomson solicitors was absolutely shocking .
Personal injury case is at courts . Was told
There was no merit in my case this was
Based without seeing medical evidence
In the case. The case is at the courts if there was no merit in the case this would not be at the court. . I would advise anyone looking personal injury solicitor to
Go to another firm. Service at Thompson
Solicitor was below par ..
You just need read there reviews
Absolutely shocking service trauma victim
Fact
It’s up to judge to decide if there is merit
In case not Thomson solicitors
If I could rate this firm no stars I would
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Stephen
Collected on:
Left me waiting months after sending them pictures emails etc. when they finally got back in touch to tell me they weren't going to do anything, they didn't even know my name. Unless you can make them big bucks with no effort, you're on your own.
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SPATIUM
Collected on:
These scammers are calling me twice a day even though I did never had anything to do with this company!
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Chantelle
Collected on:
Would never use this solicitors again they’re terrible and couldn’t help at all and not willing to take our case further with the evidence we’ve got! do not use
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Константин
Collected on:
Honest and fair company. Helped me with a task that no one else wanted to take on.
A representative from Thompsons responded to this review on 27 August, 2024:
Thank you so much for your kind words! We're glad we could assist you with a challenging task when others wouldn’t. Our commitment to honesty and fairness is at the heart of everything we do, and it's wonderful to hear that it made a difference for you. If you ever need help in the future, please don't hesitate to reach out.
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When you make a personal injury claim with us you can rest assured that unless you win, you make no financial outlay whatsoever – no small print and no exceptions. This means that if your claim is unsuccessful, you will not pay any fees or costs to your solicitor or anyone else concerned with the case. Our No Win, No Fee agreement adheres to the strict regulatory requirements of The Law Society of Scotland. The service of Thompsons Solicitors is built on serving your legal rights while remaining sensitive to your immediate needs. This means that while we are pragmatic in our approach, we are always understanding of the needs of our clients and strive to secure interim payments whenever possible and necessary. Although we are prepared to litigate robustly on your behalf we have a proud track record of securing settlement out of court. We have offices in Glasgow, Edinburgh, Dundee, Galashiels, Peebles and Dumfries.
Thompsons Solicitors is recognised as the leading personal injury firm in Scotland and is able to attract the very best in personal injury solicitor talent from across Scotland and the wider UK. Our areas of specialism include the following: Spinal injury claims Amputation claims Medical product claims Whiplash claims Asbestos claims Road traffic accident claims Accident at work claims Industrial injury and disease claims Brain injury claims Cycling accident claims
