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How Thompsons Compares

Value for money

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Limited data.

This firm - 99%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Thompsons on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Thompsons. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 100%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thompsons and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Thompsons performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 100%
No 0%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 99%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thompsons and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Thompsons compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 99%
No 1%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Thompsons offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

5.0/5

Reviews summary

  • Excellent

    1871
  • Very Good

    107
  • Average

    19
  • Poor

    11
  • Awful

    51

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Anonymous

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

No Win No Fee

Anonymous

October 10, 2024

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Collected on:

Claim for compensation

I found Hannah Bennett a very helpful person that is passionate about her job and her clients she made everything so simple and easy and fought the corner like it was her own thanks again hannah !

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Andrew

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

Personal Injury Law

Andrew

September 19, 2024

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Collected on:

Always informed

Hannah from the very start kept me informed and up to date on every part of the process right through to the very end. I have no hesitation in recommending her or her colleagues and Thompsons. I cannot express my thanks enough.

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Andy Shiells

Verified review

This review has been left by a verified client who used Thompsons.

Andy Shiells

January 21, 2025

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Collected on:

Work Place Injury Settlement

Here’s a revised version of your review:

I recently concluded a workplace injury case with the help of Thompsons Solicitors, stemming from an incident in January 2019.

Despite my employer’s persistent denial of liability, Robert Cranston and his dedicated team provided expert guidance and unwavering determination throughout the entire process. Thanks to their efforts, Thompsons secured a favourable outcome for me and successfully resolved the case.

If you’re in need of a solicitor for a personal injury matter, I highly recommend Team Thompsons. Their professionalism and expertise are second to none — 100% recommended!

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Leanne mckinlay

Leanne mckinlay

January 21, 2025

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Collected on:

Car incident through no fault of myself.

Patzi-George has been so helpful and understanding, I don't know what I would have done without her help and also she has been supportive with ongoing health issues I have. I cannot fault her service at all and will miss talking to her.

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Anonymous

Verified review

This review has been left by a verified client who used Thompsons.

Anonymous

January 21, 2025

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Collected on:

Road Traffic Accident

Excellent Service, would high recommend Corinne and Thompsons Solicitors.

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Damian Berek

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

Road Traffic Accident

Damian Berek

January 15, 2025

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Collected on:

straight forward and easy going

Suzanne was great along the whole journey which unfortunately was quite lengthy, however she always provided me with clear informations

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David

David

January 13, 2025

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Collected on:

Very Poor comunication

Initially I spoke to Robbie who told me a case like mine would typically take 3 to 4 munths that was in June 23 shortly after that he moved on I was then allocated Mathew who never answered my emails he too went then I got Emma who was good but she too just vanished and now Ive got Xiona I wrote to her and voiced my concerns over the lack of comunication and updates she did reply but its now been another three months since then and again no contact/updates I really have got the impression that nobody at Thomsons is even remotley interested in my case I cant belive its now been 19 months and I still havent spoke to a solicitor yet, I read all the reviews that said they were with me every step of the way , kept me informed all the way I can say for certain this is not how its gone for me Im now thinking why did I bother if they dont want the case I wish they would just say so

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Millar C

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

Personal Injury Law

Millar C

January 07, 2025

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Collected on:

Great service

From start to finish great service, kept informed on what was happening all the time by emails and even better follow up calls. I couldn't fault anything Robert & staff carried out for me.

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Donald Riggs

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

No Win No Fee

Donald Riggs

January 07, 2025

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Collected on:

Personal Injury claim

Professional service , kept informed , happy with the outcome

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Peter

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

No Win No Fee

Peter

January 06, 2025

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Collected on:

Injury claim

I found Robert to be excellent and very professional. He offered advice when required and kept me informed along the way.

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Reviews collected from

SPATIUM

SPATIUM

October 15, 2024

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Collected on:

SPATIUM

These scammers are calling me twice a day even though I did never had anything to do with this company!

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Chantelle

Chantelle

September 27, 2024

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Collected on:

Chantelle

Would never use this solicitors again they’re terrible and couldn’t help at all and not willing to take our case further with the evidence we’ve got! do not use

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Константин

Константин

August 24, 2024

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Константин

Honest and fair company. Helped me with a task that no one else wanted to take on.

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James

Matter Type:

No Win No Fee

James

August 06, 2024

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Collected on:

James

Been verry impressed with the service provided. Fast reliable and always happy to answer any questions that I had about the hole proses

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Linda

Matter Type:

Personal Injury Law

Linda

July 31, 2024

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Collected on:

Linda

I couldn't have been more satisfied with the company. I was a but wary as I hadn't used Solicitors for the purpose before but Nathalue was brilliant. Explained everything in depth, contact was good and I wouldn't hesitate to use them

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Thompsons are accredited by

accreditation
accreditation

About this branch

Description

When you make a personal injury claim with us you can rest assured that unless you win, you make no financial outlay whatsoever – no small print and no exceptions. This means that if your claim is unsuccessful, you will not pay any fees or costs to your solicitor or anyone else concerned with the case. Our No Win, No Fee agreement adheres to the strict regulatory requirements of The Law Society of Scotland. The service of Thompsons Solicitors is built on serving your legal rights while remaining sensitive to your immediate needs. This means that while we are pragmatic in our approach, we are always understanding of the needs of our clients and strive to secure interim payments whenever possible and necessary. Although we are prepared to litigate robustly on your behalf we have a proud track record of securing settlement out of court. We have offices in Glasgow, Edinburgh, Dundee, Galashiels, Peebles and Dumfries.

Practice areas

Thompsons Solicitors is recognised as the leading personal injury firm in Scotland and is able to attract the very best in personal injury solicitor talent from across Scotland and the wider UK. Our areas of specialism include the following: Spinal injury claims Amputation claims Medical product claims Whiplash claims Asbestos claims Road traffic accident claims Accident at work claims Industrial injury and disease claims Brain injury claims Cycling accident claims

Regulated by

Law Society of Scotland

Legal services

Personal areas of law

  • Clinical Negligence
    • Accident and Emergency Claims
    • Amputation Negligence Claims
    • Anaesthetic Awareness Claims
    • Birth Defect and Wrongful Birth Claims
    • Birth Injury Claims
    • Birth Injury To Mother Claims
    • Blood Transfusion Claims
    • Bowel Cancer Misdiagnosis Claims
    • Breast Cancer Misdiagnosis Claims
    • Breast Surgery Compensation Claims
    • C. Difficile Claims
    • Cancer Misdiagnosis Claims
    • Cauda Equina Syndrome Claims
    • Cerebral Palsy Claims
    • Cervical Cancer Misdiagnosis Claims
    • Clinical Negligence
    • Cochlear Implant Claims
    • Cosmetic Dentistry Claims
    • Cosmetic Surgery Claims
    • Defective Medical Device Claims
    • Dental Negligence
    • Dental Negligence Claims
    • Dermal Filler Compensation Claims
    • Diabetes Claims
    • Erb’s Palsy Compensation Claims
    • Eye Surgery Claims
    • Failed Sterilisation Claims
    • Fatal Medical Negligence Claims and Inquests
    • Faulty Defibrillator Claims
    • Fertility Negligence Claims
    • GP Negligence Claims
    • Group B Streptococcus Claims
    • Hospital Negligence Claims
    • Knee Replacement Claims
    • Laser Eye Surgery Claims
    • Laser Treatment Claims
    • Lung Cancer Misdiagnosis Claims
    • MRSA Claims
    • Medical Misdiagnosis Claims
    • Medical Negligence
    • Meningitis Misdiagnosis Claims
    • Metal-On-Metal Hip Replacement Claims
    • Misdiagnosed Miscarriage Claims
    • Nerve Damage Claims
    • Nerve Injury Claims
    • Ophthalmic Negligence Claims
    • Oral Cancer Claims
    • Orthopaedic Negligence Claims
    • Ovarian Cancer Misdiagnosis Claims
    • Pancreatic Cancer Misdiagnosis Claims
    • Periodontal Disease Claims
    • Pregnancy and Gynaecology Injury Claims
    • Pressure Sore Claims
    • Prostate Cancer Misdiagnosis Claims
    • Restorative Dentistry Claims
    • Sepsis Negligence Claims
    • Skin Cancer Misdiagnosis Claims
    • Sorin Stockert 3T Heater-Cooler Claims
    • Spinal Surgery Claims
    • Stillbirth Compensation Claims
    • Stroke Misdiagnosis Claims
    • Surgery Compensation Claims
    • Surgical and Transvaginal Mesh Claims
    • Testicular Cancer Misdiagnosis Claims
  • Employment
    • Constructive/Unfair Dismissal
    • Disciplinary Hearings
    • Discrimination at Work
    • Employment Contracts
    • Employment Law
    • Equal Pay Disputes
    • Flexible Working
    • Gardening Leave
    • Harassment/Bullying at Work
    • Maternity and Paternity
    • Part Time Workers
    • Redundancy
    • Settlement Agreements
    • Stress at Work
    • TUPE
    • Tribunal Claims
    • UK Employment Laws
    • Unfair Dismissal Claims
    • Whistleblower Protection
  • Personal Injury
    • Accident Abroad
    • Accident At Work
    • Accidents At Sea And Cruise Injury
    • Accidents In Public Places
    • Against The Council
    • Amputation
    • Armed Forces Compensation Scheme
    • Asbestos Compensation
    • Asbestos Lung Cancer
    • Asbestosis
    • Back Injury At Work
    • Benefits Available To Asbestos Victims
    • Burns, Scars and Lacerations At Work
    • Bus and Coach Accident
    • Car Accident
    • Car Passenger
    • Carpal Tunnel Syndrome
    • Children's Accident
    • Children's Serious Injury
    • Cycling Accident
    • Defective Work Equipment
    • Diffuse Mesothelioma Payment Scheme
    • Dog Bite
    • Fall From Height
    • Fatal Accident
    • Fatal Asbestos
    • Gym Injury Compensation
    • Head Injury At Work
    • Head and Brain Injury
    • Holiday Accidents and Illness
    • Holiday Sickness and Illness Compensation
    • Horse Riding Injury
    • Industrial Disease Compensation
    • Manual Handling
    • Mesothelioma Compensation
    • Military Accident Claim
    • Military Hearing Loss
    • Motorbike Accident
    • No Win No Fee
    • Noise-Induced Hearing Loss
    • Occupational Asthma
    • Pedestrian Accident
    • Personal Injury Law
    • Pleural Plaques (Scotland)
    • Pleural Thickening
    • Repetitive Strain Injury
    • Road Traffic Accident
    • Road Traffic Accident Abroad
    • Serious Injury
    • Skiing Injury
    • Slips, Trips and Falls
    • Spinal Injury Compensation
    • Sports Injury
    • Supermarket Accident
    • Tinnitus
    • Vibration White Finger
    • Welfare Issues After Serious Injury
    • Whiplash
    • Workplace Slip and Trip
  • Wills, Trusts & Probate
    • Trusts
    • Wills

Business areas of law

  • Company & Commercial
    • Insurance
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