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Thomson Snell & Passmore is one of the preeminent law firms in the South East. Established in 1570, the firm’s unique heritage underpins its quality, service and commitment to providing peace of mind to generations of families and businesses. Clients include PLCs, subsidiaries of overseas companies, SMEs, OMBs, local authorities and individuals. We have a reputation for providing high quality, intelligent advice and outstanding service to our clients. With offices in Tunbridge Wells and the Thames Gateway, the firm has earned a reputation over generations for providing pragmatic legal advice and delivering exceptional client service. Read more...
Thomson Snell & Passmore LLP
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Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Thomson Snell & Passmore LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Thomson Snell & Passmore LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Thomson Snell & Passmore LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Thomson Snell & Passmore LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Thomson Snell & Passmore LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Thomson Snell & Passmore LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Thomson Snell & Passmore LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Matter Type:
Residential Conveyancing
Anna
Collected on:
We instructed Cristiana for the purchase of our first flat. She was very communicative, professional, and made sure the whole process ran smoothly. We'd definitely use the firm again.
A representative from Thomson Snell & Passmore LLP responded to this review on 10 April, 2025:
Dear Anna, thank you for your review. We are so glad that you are pleased with Cristiana's high level of client service.
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Verified review
This review has been left by a verified client who used Thomson Snell & Passmore LLP.
Ffion
Collected on:
My solicitor, Alastair was on top of his game. He was ahead at all times and kept us informed immediately on all communication. He made the whole process seamless and honestly stress free from our side. 10/10. Thank you. Ffion
A representative from Thomson Snell & Passmore LLP responded to this review on 08 April, 2025:
Dear Ffion, thank you for your review. We are so glad that you are pleased with Alastair's high level of client service.
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Verified review
This review has been left by a verified client who used Thomson Snell & Passmore LLP.
Sally
Collected on:
Matthew was professional, reassuring and very responsive. His explanations were always clear and measured. He was also proactive in suggesting solutions to various issues.
A representative from Thomson Snell & Passmore LLP responded to this review on 08 April, 2025:
Dear Sally, thank you for your review. We are so glad that you are pleased with Matthew's high level of client service.
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Verified review
This review has been left by a verified client who used Thomson Snell & Passmore LLP.
Bonnie
Collected on:
I needed to update my Will and write a Letter of Wishes. I looked for support in the past for my Letter of Wishes without any luck but when I was connected with Fiona she provided me with excellent support. She understood my needs, helped me to 'translate' my wishes into legal terms. Everything was completed in a timely and stress-free manner.
A representative from Thomson Snell & Passmore LLP responded to this review on 08 April, 2025:
Dear Bonnie, thank you for your review. We are so glad that you are pleased with Fiona's high level of client service.
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Verified review
This review has been left by a verified client who used Thomson Snell & Passmore LLP.
Jonathan
Collected on:
AH always came back to my emails within a few hours and was clear and simple in his responses . I felt he had it under control … which he did 🤣
A representative from Thomson Snell & Passmore LLP responded to this review on 03 April, 2025:
Dear Jonathan, thank you for your review. We are so glad that you are pleased with Alastair's high level of client service.
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Verified review
This review has been left by a verified client who used Thomson Snell & Passmore LLP.
Jonathan
Collected on:
Professional, communicative and accessible.
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Matter Type:
Purchase and Sale
Mike
Collected on:
I instructed Thomson Snell & Passmore Tunbridge Wells to deal with my late mother's estate - her will, the lease of her property and the eventual sale of that property. Throughout the process the staff were respectful, helpful, knowledgeable, prompt, friendly and reassuring. It made the experience at a difficult time manageable and hassle free. Thank you everyone, in particular Grace King and Cristiana Ion Popescu
A representative from Thomson Snell & Passmore LLP responded to this review on 27 March, 2025:
Dear Mike, thank you for your review. We are so glad that you are pleased with Cristiana and Grace's high level of client service.
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Matter Type:
International
Andrew
Collected on:
I recently had the pleasure of working with Sarah Crane, and I couldn't be more impressed with her exceptional service and expertise. Her advice was invaluable, and the quality of her work was outstanding. Sarah's dedication and professionalism truly set her apart and the outcome resulting from her advice was spot on.
I look forward to staying in touch for any future needs, especially with family estate planning. Thank you, Sarah, for your remarkable service. I highly recommend her to anyone in need of expert legal assistance.
A representative from Thomson Snell & Passmore LLP responded to this review on 25 March, 2025:
Dear Andrew, thank you for your review. We are so glad that you are pleased with Sarah's high level of client service.
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Paul
Collected on:
A knowledgeable resolve to complex cases.
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Nick
Collected on:
Anyone looking to purchase a listed property needs to use Thomson Snell and Passmore as they attention to detail, communication and professional advice was so helpful.
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Roy
Collected on:
So far We have dealt with Chris for wills and Planning. Also Jenny on A lease extension. And now dealing with Sunjay on a new lease. Could not wish for better service. Wish I had meet them years ago.
Many thanks to them all.
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mrs
Collected on:
Suzanne Bowman did a fantastic job with my conveyancing.
She came highly recommended and was responsive, made sure things moved along quickly and dealt with matters in a pragmatic way for me as the seller, and the buyers team. Thank you!
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Worboys
Collected on:
Excellent service by your Will Team response very good and all completed quickly.
Thank you
Ray Worboys
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Steven
Collected on:
Alastair Harvey at TS&P helped us buy a house; and more recently helped my mother sell her house. He’s very professional, knowledgable and service oriented. A pleasure to work with.
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Chris
Collected on:
We have utilised a variety of the firm's services over many years and have always been very happy with the results. Our recent and very complex house sale and purchase was handled efficiently and very professionally by Rebecca and her team. We always felt that our best interests were at the top of the list and were constantly reassured that all would be fine in the end.
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Thomson Snell & Passmore is a highly respected legal practice and one of the largest law firms in the South East outside London, employing over 270 staff. The firm is highly rated in all practice areas in The Legal 500 directory where 43 lawyers are recognised, while 31 lawyers are recognised in Chambers. We have achieved this by continuously aligning ourselves with our clients’ ever changing needs as well as ensuring that we provide intelligent and practical legal advice to both businesses and individuals. Our clients range from high net worth private individuals, family trusts and owner managed businesses to AIM listed companies, U.K. subsidiaries of multi-nationals, major U.K. Plcs, local authorities, charities and public/private sector partnerships. Our Commercial Group consists of approximately 80 lawyers some of whom have qualified, trained and worked in magic circle and other large City practices before moving out to Kent. They are experienced in providing a degree of expertise and practical commercial advice at service levels and fees that our more astute commercial clients expect. We are constantly striving to improve and differentiate ourselves from other firms in the region. We recognise the key factors for clients when choosing which law firm to use: the client experience and the level of service provided; the technical competencies of the team dealing with the instruction and value for money. With offices in Tunbridge Wells and the Thames Gateway, the firm has earned a reputation over generations for providing pragmatic legal advice and delivering exceptional client service. Established in 1570, the firm’s unique heritage underpins its quality, service and commitment to providing peace of mind to generations of families and businesses.
