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How Thomson Snell & Passmore LLP Compares

Value for money

This firm - 93%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Thomson Snell & Passmore LLP on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Thomson Snell & Passmore LLP. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 2%
Overpriced 5%
About Right 91%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 95%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thomson Snell & Passmore LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Thomson Snell & Passmore LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 95%
No 5%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 95%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thomson Snell & Passmore LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Thomson Snell & Passmore LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 95%
No 5%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Thomson Snell & Passmore LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

  • Excellent

    274
  • Very Good

    7
  • Average

    3
  • Poor

    2
  • Awful

    13

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Mike

Matter Type:

Purchase and Sale

Mike

March 27, 2025

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Collected on:

Super service

I instructed Thomson Snell & Passmore Tunbridge Wells to deal with my late mother's estate - her will, the lease of her property and the eventual sale of that property. Throughout the process the staff were respectful, helpful, knowledgeable, prompt, friendly and reassuring. It made the experience at a difficult time manageable and hassle free. Thank you everyone, in particular Grace King and Cristiana Ion Popescu

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Andrew

Matter Type:

International

Andrew

March 25, 2025

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Collected on:

Exceptional Service and Expertise

I recently had the pleasure of working with Sarah Crane, and I couldn't be more impressed with her exceptional service and expertise. Her advice was invaluable, and the quality of her work was outstanding. Sarah's dedication and professionalism truly set her apart and the outcome resulting from her advice was spot on.

I look forward to staying in touch for any future needs, especially with family estate planning. Thank you, Sarah, for your remarkable service. I highly recommend her to anyone in need of expert legal assistance.

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Paul

Paul

March 24, 2025

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Collected on:

Excellent service

A knowledgeable resolve to complex cases.

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Nick

Nick

March 24, 2025

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Collected on:

Seamless Transaction

Anyone looking to purchase a listed property needs to use Thomson Snell and Passmore as they attention to detail, communication and professional advice was so helpful.

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Anonymous

Verified review

This review has been left by a verified client who used Thomson Snell & Passmore LLP.

Matter Type:

Probate

Anonymous

March 19, 2025

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Collected on:

Estate planning and probate

A quite complex estate was professionally advised with regard to IHT planning, and the subsequent administration was executed efficiently

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R

R

March 17, 2025

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Collected on:

Buy a property

Our first time using Thomson Snell & Passmore LLP & it was outstanding ! Fast responses always made clear of everything & never left in doubt . Suzanne our solisitor was super super amazing always professional but yet still down to earth & easy to work with.

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Jason

Matter Type:

Residential Conveyancing

Jason

March 12, 2025

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Collected on:

Highly professional

Matthew and his team acted for us in the sale of our family home. He was highly proactive and responsive and dealt with the transaction without a glitch. From the day we agreed the sale to completion was exactly six weeks, and that wouldn't have been possible without Matthew and his team.

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Christina

Verified review

This review has been left by a verified client who used Thomson Snell & Passmore LLP.

Matter Type:

Probate

Christina

March 11, 2025

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Collected on:

Professional & friendly

Guy and Sarah have taken us through a couple of estates, one being particularly complex. They were professional, friendly and always happy to explain things in layman’s terms. I can’t recommend them enough.

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India

India

March 03, 2025

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Collected on:

Fantastic service

Our house purchase was handled by Cristiana. Communication was so smooth and timely throughout, we were really pleased with the level of service we received.

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James

James

March 01, 2025

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Smooth, quick and efficient sale and purchase of houses

As expected based on our previous experience with Sue Bowman, we have received high standards of professional advice and support in selling/buying our old and new houses. A slightly unusual set of circumstances didn’t make any difference to the quality and speed of her work for us, nor did it make any difference to the strength and insistence of her advice about topics that are important legally - there’s nowhere to hide from Sue when she wants to get her message into your head, but it is always done thoughtfully and clearly. We would recommend Thomson Snell & Passmore and Sue Bowman for any house-related help you need.

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Reviews collected from

mrs

mrs

March 29, 2025

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mrs

Suzanne Bowman did a fantastic job with my conveyancing.
She came highly recommended and was responsive, made sure things moved along quickly and dealt with matters in a pragmatic way for me as the seller, and the buyers team. Thank you!

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Worboys

Worboys

March 26, 2025

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Worboys

Excellent service by your Will Team response very good and all completed quickly.
Thank you
Ray Worboys

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Steven

Steven

March 21, 2025

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Steven

Alastair Harvey at TS&P helped us buy a house; and more recently helped my mother sell her house. He’s very professional, knowledgable and service oriented. A pleasure to work with.

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Chris

Chris

March 20, 2025

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Chris

We have utilised a variety of the firm's services over many years and have always been very happy with the results. Our recent and very complex house sale and purchase was handled efficiently and very professionally by Rebecca and her team. We always felt that our best interests were at the top of the list and were constantly reassured that all would be fine in the end.

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Andrew

Andrew

March 03, 2025

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Andrew

Kirsty Law approached me as a mediator. However, I was shocked to discover that she had been instructed by my ex-wife to send a threatening letter regarding child arrangements. She raised the issue of costs in an intimidating manner—something that is not only highly irregular but also entirely inappropriate when dealing with a litigant in person. This conduct was unprofessional and entirely contrary to the principles of fair mediation. I would strongly advise others to think twice before engaging this firm / her services.

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About this branch

Description

Thomson Snell & Passmore is a highly respected legal practice and one of the largest law firms in the South East outside London, employing over 270 staff. The firm is highly rated in all practice areas in The Legal 500 directory where 43 lawyers are recognised, while 31 lawyers are recognised in Chambers. We have achieved this by continuously aligning ourselves with our clients’ ever changing needs as well as ensuring that we provide intelligent and practical legal advice to both businesses and individuals. Our clients range from high net worth private individuals, family trusts and owner managed businesses to AIM listed companies, U.K. subsidiaries of multi-nationals, major U.K. Plcs, local authorities, charities and public/private sector partnerships. Our Commercial Group consists of approximately 80 lawyers some of whom have qualified, trained and worked in magic circle and other large City practices before moving out to Kent. They are experienced in providing a degree of expertise and practical commercial advice at service levels and fees that our more astute commercial clients expect. We are constantly striving to improve and differentiate ourselves from other firms in the region. We recognise the key factors for clients when choosing which law firm to use: the client experience and the level of service provided; the technical competencies of the team dealing with the instruction and value for money. With offices in Tunbridge Wells and the Thames Gateway, the firm has earned a reputation over generations for providing pragmatic legal advice and delivering exceptional client service. Established in 1570, the firm’s unique heritage underpins its quality, service and commitment to providing peace of mind to generations of families and businesses.

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Clinical Negligence
    • Accident and Emergency Claims
    • Amputation Negligence Claims
    • Anaesthetic Awareness Claims
    • Birth Defect and Wrongful Birth Claims
    • Birth Injury Claims
    • Birth Injury To Mother Claims
    • Blood Transfusion Claims
    • Bowel Cancer Misdiagnosis Claims
    • Breast Cancer Misdiagnosis Claims
    • Breast Surgery Compensation Claims
    • C. Difficile Claims
    • Cancer Misdiagnosis Claims
    • Cauda Equina Syndrome Claims
    • Cerebral Palsy Claims
    • Cervical Cancer Misdiagnosis Claims
    • Clinical Negligence
    • Cochlear Implant Claims
    • Cosmetic Dentistry Claims
    • Cosmetic Surgery Claims
    • Defective Medical Device Claims
    • Dental Negligence
    • Dental Negligence Claims
    • Dermal Filler Compensation Claims
    • Diabetes Claims
    • Erb’s Palsy Compensation Claims
    • Eye Surgery Claims
    • Failed Sterilisation Claims
    • Fatal Medical Negligence Claims and Inquests
    • Faulty Defibrillator Claims
    • Fertility Negligence Claims
    • GP Negligence Claims
    • Group B Streptococcus Claims
    • Hospital Negligence Claims
    • Knee Replacement Claims
    • Laser Eye Surgery Claims
    • Laser Treatment Claims
    • Lung Cancer Misdiagnosis Claims
    • MRSA Claims
    • Medical Misdiagnosis Claims
    • Medical Negligence
    • Meningitis Misdiagnosis Claims
    • Metal-On-Metal Hip Replacement Claims
    • Misdiagnosed Miscarriage Claims
    • Nerve Damage Claims
    • Nerve Injury Claims
    • Ophthalmic Negligence Claims
    • Oral Cancer Claims
    • Orthopaedic Negligence Claims
    • Ovarian Cancer Misdiagnosis Claims
    • Pancreatic Cancer Misdiagnosis Claims
    • Periodontal Disease Claims
    • Pregnancy and Gynaecology Injury Claims
    • Pressure Sore Claims
    • Prostate Cancer Misdiagnosis Claims
    • Restorative Dentistry Claims
    • Sepsis Negligence Claims
    • Skin Cancer Misdiagnosis Claims
    • Sorin Stockert 3T Heater-Cooler Claims
    • Spinal Surgery Claims
    • Stillbirth Compensation Claims
    • Stroke Misdiagnosis Claims
    • Surgery Compensation Claims
    • Surgical and Transvaginal Mesh Claims
    • Testicular Cancer Misdiagnosis Claims
  • Consumer
    • Consumer Disputes
    • Consumer Rights
    • Litigation - Breach of contract
    • Litigation - Insurance disputes
    • Litigation - M&A and warranty disputes
    • Litigation - Product liability claims
    • Litigation - Property litigation claims
    • Litigation - Trust and pension issues
    • Litigation Law
    • Travel rights
  • Education
    • Education
  • Employment
    • Agency Staff / Temp Workers
    • Constructive/Unfair Dismissal
    • Disciplinary Hearings
    • Discrimination at Work
    • Employee Team Moves
    • Employment Contracts
    • Employment Law
    • Equal Pay Disputes
    • Family Leave
    • Flexible Working
    • Gardening Leave
    • Harassment/Bullying at Work
    • Holiday Pay Issues
    • Maternity and Paternity
    • Part Time Workers
    • Privacy and Data Protection
    • Professional Discipline
    • Redundancy
    • Restrictive Covenants
    • Senior Executives
    • Settlement Agreements
    • Stress at Work
    • TUPE
    • Tribunal Claims
    • UK Employment Laws
    • Unfair Dismissal Claims
    • Whistleblower Protection
  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Annulment
    • Asset protection and tax mitigation
    • Change of name
    • Child Abduction
    • Child Access
    • Child Arrangements Following Divorce
    • Child Custody
    • Child Law
    • Child Maintenance
    • Child Relocation After Divorce
    • Child contact
    • Children
    • Children Act proceedings
    • Civil Partnership Dissolution
    • Civil partnerships
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce
    • Divorce After A Brain Or Other Serious Injury
    • Domestic Abuse
    • Elderly care
    • Elderly care home fees
    • Family Mediation
    • Family law
    • Financial Matters
    • Grandparents' Rights
    • High Net Worth Divorce
    • Inheritance Act claims
    • Injunctions
    • Lasting power of attorney
    • Marriage and civil partnerships
    • Matrimonial finance
    • Out Of Court Divorce
    • Parental responsibility, paternity disputes, surrogacy
    • Pension and property advice
    • Pre and Post Nuptial Agreements
    • Separation
    • Separation Agreement
    • Social Services
    • Unmarried Couples' Rights
  • Housing & Property
    • Boundary Disputes
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Dilapidation Claims
    • Exclusivity and lock-out agreements
    • Extending your Lease
    • Freehold Enfranchisement
    • Injunctions
    • Landlord and Tenant
    • Lease Extensions
    • Leasehold properties
    • Matrimonial transfers
    • New home purchases and sales
    • Option agreements and conditional contracts
    • Planning
    • Possession and repossession proceedings
    • Property Disputes
    • Purchase and Sale
    • Remortgaging
    • Renting and Tenancy Agreements
    • Repossessions
    • Residential Conveyancing
    • Restrictive Covenants, Easements and Wayleaves
    • Right of First Refusal
    • Right of Way and Rights to Light
    • Right to Manage
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
    • Unpaid Rent, Service or Ground Charges
  • Money & Tax
    • Inheritance Tax
    • Tax
    • Trusts
  • Personal Injury
    • Against The Council
    • Benefits Available To Asbestos Victims
    • Diffuse Mesothelioma Payment Scheme
    • Gym Injury Compensation
    • Personal Injury Law
    • Welfare Issues After Serious Injury
  • Professional Negligence
    • Barristers
    • Financial advisors
    • IT professionals
    • Insurance brokers
    • Professional trustees
    • Valuers
  • Welfare & Benefits
    • Mental Health
  • Wills, Trusts & Probate
    • Disputed Probate
    • Disputed Trusts
    • Disputed Wills
    • International
    • Probate
    • Trusts
    • Wills

Business areas of law

  • Agriculture
    • Agricultural land for sale or development
    • Buying and selling a farm
    • Commercial contracts for farming businesses
    • Employment of farm workers
    • Equestrian property
    • Farm partnerships and corporate structures
    • Farming disputes
  • Banking
    • Banking
  • Charities
    • Charities
  • Commercial Property
    • Commercial Leases
    • Commercial mortgages
    • Developer disputes
    • Development plot sales
    • Environmental policy law
    • Finance
    • Investment purchases and Buy to Let
    • Landlord and tenant
    • Planning law
    • Purchase and Sale Of Commercial Property
    • Purchase of development land
    • Rights of way issues
    • Sales or purchases of shops, factories, warehouses, offices and licensed premises
  • Company & Commercial
    • Agency agreements
    • Alternative Dispute Resolution (ADR)
    • Asset Tracing
    • Business structures and joint ventures
    • Commercial Contracts and Agreements
    • Commercial Law
    • Commercial Litigation Matters
    • Competition law
    • Contract law
    • Contractual Disputes
    • Corporate Law
    • Corporate finance
    • Data Protection
    • Employment - business
    • Franchising
    • Insolvency and Bankruptcy
    • Insurance
    • Intellectual Property
    • Management buyouts
    • Mergers and Acquisitions
    • Outsourcing agreements
    • Partnership and LLP law
    • Sales and Purchases
    • Setting up a business
    • Share option schemes
    • Shareholder Agreements
    • Shareholder and Partnership Disputes
    • Slander
    • Statutory Demands
    • Summary Judgment
  • Construction
    • Building contracts and professional appointments
    • Construction
    • Construction and engineering dispute resolution
    • Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
    • Crane oversailing and scaffolding licences
    • Development agreements
    • Development loan facilities
    • Due diligence audits for banks and other financial institutions
    • Engineering contracts
    • Facility maintenance agreements
    • Framework agreements
    • Guarantees and bonds
  • Dispute Resolution
    • Mediation
  • Energy & Transport
    • Maritime and Shipping
  • IT & Intellectual Property
    • Computer and IT Law
    • Confidential Information, Know-How and Trade Secrets
    • Copyright
    • Dealing with intellectual property infringements
    • Design rights and product designs
    • Domain Names
    • GDPR
    • Intellectual Property Litigation and Dispute Resolution
    • Personality and Image Rights
    • Trade Marks and Designs
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