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Well respected and established for over 100 years, Bailey & Cogger is a thriving high street practice located in the centre of Tonbridge. Our experts cover all aspects of law, maintaining a professional yet approachable attitude with achieving the best results for our clients as the primary goal. Whether it be a business or personal matter you require assistance with, our team of professionals are here to help. Read more...
Bailey & Cogger
have 4 other locations
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Bailey & Cogger on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Bailey & Cogger. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Bailey & Cogger and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Bailey & Cogger performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Bailey & Cogger and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Bailey & Cogger compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Bailey & Cogger offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Paul
Collected on:
We have always dealt with you for all legal matters. You drafted and have our current will. We called on Friday 29 November and again Friday 13 December with some simple questions
As yet we are still awaiting the courtesy of a response. As loyal customer we are not an impressed. No response or customer care Baileys and Cogger
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Verified review
This review has been left by a verified client who used Hatten Wyatt.
Matter Type:
Wills
Anonymous
Collected on:
I have always had an excellent help and support from solicitors since I first used the firm and Mr Graham Beach acted for the sale of my house in Maidstone and the purchase of my house in Tonbridge. The copy of my updated Will enabled me to write the draft that I required and I submitted with my letter requesting the draft of this new will. I have used the firm three times!
A representative from Bailey & Cogger responded to this review on 16 December, 2024:
Thank you for trusting us on multiple occasions where you have needed legal advice. It's fantastic that you have used us for various services including the sale and purchase of properties, as well as updating your Will. We look forward to helping you in the future.
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Verified review
This review has been left by a verified client who used Hatten Wyatt.
Matter Type:
Purchase and Sale
Roger Barrett
Collected on:
Selling a home can, they say, be stressful, not least when selling on behalf of others while acting as the executor to the family of my wife. Engaging with Graham Beach and others at Bailey & Cogger in Tonbridge made the whole process straightforward. When visiting the practice staff made you feel very welcome, Graham’s expert advice, and very personable style took all the stress away. I am extremely grateful for all Graham and the team did throughout the period of the sale. Thanks to all at Bailey & Cogger, your time and expertise has been very much appreciated.
A representative from Bailey & Cogger responded to this review on 15 November, 2024:
Thank you for writing such a positive review Roger and congratulations on the sale of your property! It's fantastic to read how Graham and the team were able to assist you and above all make you feel welcomed and relaxed. Thanks for choosing us to help you and we look forward to working with you again.
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Fredrick
Collected on:
Always pleased with advise and always feel at ease with the service
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Faqir
Collected on:
Very welcoming which is important as my wife suffers with anxiety. All staff friendly at both appointments.
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Paul
Collected on:
The worst firm of solicitors I've ever dealt with. Absolutely desperate to get more money out of you.
I had to give one star unfortunately.
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Matter Type:
Wills
Andy
Collected on:
I called with a simple query to do with my recently-deceased mother's will. I was promised a reply in 2-3 working days. I heard nothing, and rang back 5 times to try and speak to the person I originally dealt with. Every time they were busy. Left messages to call me back. Nothing. On my final call the person said, via the receptionist, that it was nothing to do with them and transferred me to someone else in another office. Truly awful client management - didn't deliver what they had promised, uncommunicative and unsympathetic to the circumstances.
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Geraldine
Collected on:
Straight forward, knowledgeable and extremely helpful. Mr Hardeep Chamber was superb, helping me through a difficult, confusing time with patience and kindness. My heartfelt thanks to you Hardeep.
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L
Collected on:
This firm were not remotely interested in the sale of my house and I did not speak to my solicitor until I complained.
I had a freehold, mortgage free house not in a chain and was quoted £1500
for the sale.
They took well over £3k when I sold, without invoicing me first. They literally just took it from the sale. They had said “it might come to more”, between x and y. But I purposefully ignored emails between exchange and completion and they still put £1k on.
for practically no work.
I did most of the conveyancing work. The solicitor did not understand much. She sent one email saying I had broken the planning by pitching my roof. I had a flat roof and she had not even bothered to look at my sale brochure to see what my house looked like.
A lot of the documents were inaccurate and had to be corrected
by me.
When I got my (correct) way about a shareholding in my private road being worth £350 when she said it was worth zero, and there were tens of emails about this, she said “the other side have agreed with you in order to speed things along”. No, I was correct all along. However she charged me for her time so it was a win win for her.
She never listened to me.
The whole experience was like dealing with someone who simply did not care. She certainly did not care about anything but sending me her time sheets. But they were irrelevant when she had been wasting time sending me ridiculous documents. For example getting me Fensa quotes when I did not need them, or the aforementioned pitched roof insurance. The list is extensive.
I complained to the Senior Partner but I suspect he did not read my file as he did not answer specific questions.
It is now with the ombudsman.
I will never use this firm again
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Jean
Collected on:
As I am housebound I needed someone to come to my home. Mr Chamber put me at ease immediately, explained everything to me quite clearly. A very nice gentleman.
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Patricia
Collected on:
Individually, and as a family, we have been impressed with the service we have received. The solicitor was highly professional, approachable and efficient. Definitely recommended.
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Graham
Collected on:
Very good service is a lot quicker than expected. was very well informed every stage
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Matter Type:
Purchase and Sale
thomas
Collected on:
Was extremely pleased with the legal services of Graham and his team at Bailey and Cogger during my recent property sale . Very professional approach and execution across the board . Can highly recommend !
A representative from Bailey & Cogger responded to this review on 30 November, 2023:
Thank you for your feedback! Your comments are really appreciated by all of us at Bailey & Cogger and we look forward to working with you again
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Matter Type:
Purchase and Sale
Andrew
Collected on:
Extremely professional and effective service from Hardeep. Thank you very much for helping navigate through a tricky process. It was a pleasure working with you Hardeep. Nick and Andrew Butler
A representative from Bailey & Cogger responded to this review on 25 August, 2023:
Thank you for your wonderful feedback! We are delighted that you were pleased with the service we provided on your matter. We hope we can act for you again in the future
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Matter Type:
Purchase and Sale
Laura
Collected on:
Highly recommend Bailey and Cogger. It was the first time we'd used them, but not only was Karen du Rocher approachable, to the point and very experienced, she was speedy and efficient at getting things done! All our previous experiences with solicitors have been head-bangingly frustrating, so this was a breath of fresh air. We will definitely use Bailey and Cogger again, if the need arises!
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We have assembled teams of lawyers, all of whom are experts within their fields and who are focussed solely on achieving the best possible outcome for our clients. By regularly dealing within a specialist area of law, each of our lawyers are fully up to date and aware of current thinking and practice guidelines so are able to provide accurate advice as well as practical solutions.
