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Pengelly and Rylands is a long established High Street law firm set in the beautiful surroundings of the Wealden town of Tenterden. We offer friendly down to earth advice by experienced solicitors with a wealth of local knowledge. Our experts cover a wide range of areas of expertise both for individuals and for business, so if you need help with writing a will, childcare arrangements, property disputes or joint ownership deeds, we’ve got the solution. Read more...
Pengelly & Rylands
have 4 other locations
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Pengelly & Rylands on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Pengelly & Rylands. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Pengelly & Rylands and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Pengelly & Rylands performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Pengelly & Rylands and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Pengelly & Rylands compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Pengelly & Rylands offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
David
Collected on:
A legacy has been passed between Pengelly Rylands and Morlands for over 2 years with nobody taking responsibility. No reply to emails led me to complain to the senior partner - no reply from him either. This is rude, unprofessional and displays a lack of competence.
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Matter Type:
Purchase and Sale
lawrence
Collected on:
I have recently completed on selling my mothers house. This has been complex and taken time as it was a shared ownership. P & G solicitors have acted on our behalf . I was pleased with their diligence and approachability in dealing with this matter.
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Paul
Collected on:
This review is for a different branch.
The worst firm of solicitors I've ever dealt with. Absolutely desperate to get more money out of you.
I had to give one star unfortunately.
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Matter Type:
Wills
Andy
Collected on:
This review is for a different branch.
I called with a simple query to do with my recently-deceased mother's will. I was promised a reply in 2-3 working days. I heard nothing, and rang back 5 times to try and speak to the person I originally dealt with. Every time they were busy. Left messages to call me back. Nothing. On my final call the person said, via the receptionist, that it was nothing to do with them and transferred me to someone else in another office. Truly awful client management - didn't deliver what they had promised, uncommunicative and unsympathetic to the circumstances.
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L
Collected on:
This review is for a different branch.
This firm were not remotely interested in the sale of my house and I did not speak to my solicitor until I complained.
I had a freehold, mortgage free house not in a chain and was quoted £1500
for the sale.
They took well over £3k when I sold, without invoicing me first. They literally just took it from the sale. They had said “it might come to more”, between x and y. But I purposefully ignored emails between exchange and completion and they still put £1k on.
for practically no work.
I did most of the conveyancing work. The solicitor did not understand much. She sent one email saying I had broken the planning by pitching my roof. I had a flat roof and she had not even bothered to look at my sale brochure to see what my house looked like.
A lot of the documents were inaccurate and had to be corrected
by me.
When I got my (correct) way about a shareholding in my private road being worth £350 when she said it was worth zero, and there were tens of emails about this, she said “the other side have agreed with you in order to speed things along”. No, I was correct all along. However she charged me for her time so it was a win win for her.
She never listened to me.
The whole experience was like dealing with someone who simply did not care. She certainly did not care about anything but sending me her time sheets. But they were irrelevant when she had been wasting time sending me ridiculous documents. For example getting me Fensa quotes when I did not need them, or the aforementioned pitched roof insurance. The list is extensive.
I complained to the Senior Partner but I suspect he did not read my file as he did not answer specific questions.
It is now with the ombudsman.
I will never use this firm again
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Matter Type:
Purchase and Sale
Blackbird
Collected on:
I recently employed Pengelly and Rylands to sell my father's apartment as executor of his estate. Despite being a very complex sale with challenging aspects, Sally Oatridge was exceptional at dealing with the issues relating to the sale and the service she provided. Her communication was excellent, she showed empathy for the difficult situation, and her knowledge and speed at which she was able to manage complex conveyancing legal matters was exemplary. I highly recommend the conveyancing services at their Tenterden office.
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Matter Type:
Probate
Sam
Collected on:
Helpful and reassuring in dealing with my late fathers estate. They walked me through the process and were very patient and understanding. Very responsive to emails. Would recommend and use again.
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Matter Type:
Purchase and Sale
Scott
Collected on:
Fantastic service when dealing with my clients estate. Would highly recommend.
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Matter Type:
Purchase and Sale
Fiona
Collected on:
The service I've received for my conveyancing needs has been first class.
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Dean
Collected on:
I would like to thank Morning solicitors and especially Debra and Lisa , who were extremely helpful and made my divorce matter an easy process. Thank you for your assistance and I will be
recommending Morlings Solicitors to my friends
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We have assembled teams of lawyers, all of whom are experts within their fields and who are focussed solely on achieving the best possible outcome for our clients. By regularly dealing within a specialist area of law, each of our lawyers are fully up to date and aware of current thinking and practice guidelines so are able to provide accurate advice as well as practical solutions.
