Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Trethowans LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Trethowans LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Trethowans LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Trethowans LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Trethowans LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Trethowans LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Trethowans LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
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Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
You may want to discover a firm with an established and proven reputation on ReviewSolicitors
Client Reviews
Monica
Collected on:
Ms Howard dealt both with the sale and purchase of my properties in such a professional manner. I found her approachable and friendly and extremely competent. I've had no concerns whatsoever and am pleased to recommend Trethowans and will use them again should it be necessary.
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Matter Type:
Residential Conveyancing
Matthew
Collected on:
Third time I've bought a house, the previous 2 occasions I was represented by different companies and had really bad experiences. Olivia Howard and her team were excellent throughout this purchase, dealing with enquiries and stumbling blocks efficiently, professionally and with tenacity. The sellers solicitors were obdurate and unhelpful but Olivia worked hard to ensure satisfactory responses were gained from them. We couldn't be happier with the service and will definitely return should we move again in future.
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Matter Type:
Possession and repossession proceedings
Vicki
Collected on:
I had a bad experience with this branch of the company and I would not recommend its services to others.
I sought legal advice and representation in 2023 to help gain repossession of my property, which was being unlawfully squatted by a tenant who had stopped paying rent and who refused to comply with the eviction notice. The company made such an incompetent application for repossession when it first went to court, which included basic procedural errors, that the judge said he was considering throwing the case out altogether (e.g. they had put the wrong date on the application and failed to fill in the grounds for repossession). The judge finally accepted that this would be unfair to me as the owner, given the large amount of rent arrears owing, and agreed to adjourn the case. All in all this adjournment delayed matters by several months, during which time more rent arrears accrued and more legal costs were involved, causing me extra stress. When I argued that I did not think I should have to pay the legal costs to go to court a second time, as the delay was entirely caused by the firm's failure to fill in the application correctly, they refused to engage in communication with me, emails and messages to call me were left unanswered, they just kept re-presenting the bill. At no stage did they accept responsibility for their errors or apologise to me. This company has very poor communication and people skills, they showed no empathy for me as a client, and are clearly only interested in the money.
The case was eventually resolved in my favour but it was unecessarily protracted and stressful.
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Matter Type:
Possession and repossession proceedings
Vicki
Collected on:
I had a bad experience with this branch of the company and I would not recommend its services to others.
I sought legal advice and representation in 2023 to help gain repossession of my property, which was being unlawfully squatted by a tenant who had stopped paying rent and who refused to comply with the eviction notice. The company made such an incompetent application for repossession when it first went to court, which included basic procedural errors, that the judge said he was considering throwing the case out altogether (e.g. they had put the wrong date on the application and failed to fill in the grounds for repossession). The judge finally accepted that this would be unfair to me as the owner, given the large amount of rent arrears owing, and agreed to adjourn the case. All in all this adjournment delayed matters by several months, during which time more rent arrears accrued and more legal costs were involved, causing me extra stress. When I argued that I did not think I should have to pay the legal costs to go to court a second time, as the delay was entirely caused by the firm's failure to fill in the application correctly, they refused to engage in communication with me, emails and messages to call me were left unanswered, they just kept re-presenting the bill. At no stage did they accept responsibility for their errors or apologise to me. This company has very poor communication and people skills, they showed no empathy for me as a client, and are clearly only interested in the money.
The case was eventually resolved in my favour but it was unecessarily protracted and stressful.
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Matter Type:
Residential Conveyancing
Alice
Collected on:
During an, at times, rather stressful and drawn-out purchase (not down to Trethowans, I might add) Jon Laidler was a welcome voice of calm, reason and wisdom. He was extremely efficient, always available on the phone when we needed him, or quick to reply, and was also just a very nice person, which counted for a lot. Karen on his team was great too. We wouldn't hesitate to use Trethowans again.
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Jessica
Collected on:
Mihiri was recommended to help us with an extremely complicated case with regards to the death of my husband and the handling of his estate in France but under UK Law. From the very first consultation she instilled confidence in her ability to help in this extremely complex matter. Her professionalism and dedication meant that sometimes she was working late into the evening to meet deadlines and to respond swiftly to queries to enable matters to proceed. I highly recommend Mihiri for her efficient and diligent work ethic paired with great insight and empathy to fulfill your every need and desire.
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Gordon
Collected on:
I appreciate moving house is stressful, but Trethowans made the situation much worse. The only time they were efficient with communication was when they sent the bill.
I used Trethowans to purchase my house in 2021. Although there was no onward chain, the whole process took around six months to complete. Seventeen months after moving in, I have eventually received the final paperwork. This was consistent with the general attitude and poor communication. Throughout the whole process, I came under the impression that wealthier clients, who were benefitting from the Stamp Duty holiday, were being prioritised.
I continually needed chase and phone to get any updates on how the process was going and felt that if I did not do that, I would have been waiting even longer to move. The worst instance was when my solicitor, Jonanthan Laidler, put the phone down on me, after I phone because of the lack of communication! The only reason I remained with Johnathan Laidler after this incredibly rude act was that I did not want to put myself through the stress of beginning the process all over again. When I tried to raise a complaint with Trethowans, I found it almost impossible to get through to anyone and gave up trying.
In terms of the report itself, I did not appreciate the partial loft conversion in my house being described as ‘posh storage’. I found this phrase patronising, unhelpful and dismissive.
I am only 'satisified' with the outcome of the matter because I did move into my house.
I would not recommend this company to anyone buying their first house because they only made a stressful situation worse than it needed to be.
A representative from Trethowans LLP responded to this review on 16 January, 2023:
Good afternoon Gordon We are sorry to hear about your experience with us. We pride ourselves in ensuring our clients are more than a satisfied with our service and would therefore like an opportunity to resolve the issue. If you would like to discuss the matter further please contact our Client Care Partner Jamie Earley on 023 8082 0545. Kind regards, Trethowans
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Matter Type:
Residential Conveyancing
Juliet
Collected on:
We’ve used Trethowans twice for property conveyancing and been very happy on both occasions. Halina Mitchell and her team were incredibly helpful. Would recommend.
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Matter Type:
Residential Conveyancing
Zoe
Collected on:
Bernitta recently carried out our apartment purchase. Throughout the process Bernitta has been efficient and effective with great communications. She was a pleasure to deal with, her professionalism and expertise was exceptional. Would highly recommend and will be engaging her in the future.
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Verified review
This review has been left by a verified client who used Trethowans LLP.
Matter Type:
Tenant Eviction
Jane
Collected on:
A1 company. Jo was my solicitor who did everything for me, kept me informed all the way & provided me with all relevant documentation. She was polite & courteous at all time even understanding some personal issues I was going through.
Because of covid everything was done via emails & telephone calls this did not cause any problems Jo did a marvellous job & won the case for me, I can’t thank Jo enough for everything she has done, I would definitely recommend Jo & Trethowans
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