During an, at times, rather stressful and drawn-out purchase (not down to Trethowans, I might add) Jon Laidler was a welcome voice of calm, reason and wisdom. He was extremely efficient, always available on the phone when we needed him, or quick to reply, and was also just a very nice person, which counted for a lot. Karen on his team was great too. We wouldn't hesitate to use Trethowans again.

I appreciate moving house is stressful, but Trethowans made the situation much worse. The only time they were efficient with communication was when they sent the bill.

I used Trethowans to purchase my house in 2021. Although there was no onward chain, the whole process took around six months to complete. Seventeen months after moving in, I have eventually received the final paperwork. This was consistent with the general attitude and poor communication. Throughout the whole process, I came under the impression that wealthier clients, who were benefitting from the Stamp Duty holiday, were being prioritised.

I continually needed chase and phone to get any updates on how the process was going and felt that if I did not do that, I would have been waiting even longer to move. The worst instance was when my solicitor, Jonanthan Laidler, put the phone down on me, after I phone because of the lack of communication! The only reason I remained with Johnathan Laidler after this incredibly rude act was that I did not want to put myself through the stress of beginning the process all over again. When I tried to raise a complaint with Trethowans, I found it almost impossible to get through to anyone and gave up trying.

In terms of the report itself, I did not appreciate the partial loft conversion in my house being described as ‘posh storage’. I found this phrase patronising, unhelpful and dismissive.

I am only 'satisified' with the outcome of the matter because I did move into my house.
I would not recommend this company to anyone buying their first house because they only made a stressful situation worse than it needed to be.

Was recommended by a friend for a first time property purchase. Jon was great - detailed, thorough, happy to explain matters I'd not understood. I felt in very capable hands, and received lots of helpful information in a great format.