Ramanveer
Collected on:
1-Star Review for Stephensons Solicitors
My experience with Stephensons has been nothing short of frustrating, stressful, and deeply disappointing. I instructed them for a straightforward legal matter, expecting professional service, but what I received was completely unacceptable.
Despite paying for a solicitor, my case was handled by a junior who repeatedly produced error-filled legal documents, including basic miscalculations. The final document was still inaccurate even after multiple revisions. When I raised concerns, getting a response was nearly impossible—calls were ignored, emails went unanswered, and even escalations marked as “high priority” were completely disregarded.
Supervisors were nowhere to be found, and when I finally managed to involve a legal partner, they had been on leave and still failed to address the situation upon their return. The entire process caused me more stress than handling the matter myself, which completely defeats the purpose of hiring a solicitor.
Given the lack of professionalism, poor attention to detail, and abysmal communication, I would strongly advise against using Stephensons. I have now taken my business elsewhere and would urge others to do the same. If you want a solicitor who actually answers the phone and gets the job done properly, look elsewhere.
A representative from Stephensons Solicitors LLP responded to this review on 13 February, 2025:
We are disappointed to hear your review. We have contacted our complaints department and they have said they have been made aware of the issue and are in contact with you.
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