Solicitor at Stephensons Solicitors LLP
Sophie Chilstone
Solicitor - Associate Solicitor
SRA ID: 657699
Sophie Chilstone is an employee with Stephensons Solicitors LLP. She has 3 years' experience in the areas of Commercial Property, Housing & Property working as a Associate Solicitor
Wigan Investment Centre, Waterside Drive, WN3 5BA
Licensed for 3 years
Practice Areas
Commercial Property, Housing & Property
- Commercial Property 20%
- Housing & Property 80%
27 Client Reviews
Overall experience
- Value For Money
- Approachability
About Sophie Chilstone
Sophie Chilstone is an employee with Stephensons Solicitors LLP. She has 3 years' experience in the areas of Commercial Property, Housing & Property working as a Associate Solicitor
Languages Spoken: English
Contact Sophie Chilstone
Address
Stephensons Solicitors LLP
Wigan Investment Centre
Waterside Drive
WN3 5BA
Phone 0333 202 6670
Website
1-Star Review for Stephensons Solicitors
My experience with Stephensons has been nothing short of frustrating, stressful, and deeply disappointing. I instructed them for a straightforward legal matter, expecting professional service, but what I received was completely unacceptable.
Despite paying for a solicitor, my case was handled by a junior who repeatedly produced error-filled legal documents, including basic miscalculations. The final document was still inaccurate even after multiple revisions. When I raised concerns, getting a response was nearly impossible—calls were ignored, emails went unanswered, and even escalations marked as “high priority” were completely disregarded.
Supervisors were nowhere to be found, and when I finally managed to involve a legal partner, they had been on leave and still failed to address the situation upon their return. The entire process caused me more stress than handling the matter myself, which completely defeats the purpose of hiring a solicitor.
Given the lack of professionalism, poor attention to detail, and abysmal communication, I would strongly advise against using Stephensons. I have now taken my business elsewhere and would urge others to do the same. If you want a solicitor who actually answers the phone and gets the job done properly, look elsewhere.
Lawyer named in this review: Sophie Chilstone
A representative from Stephensons Solicitors LLP responded to this review on 13 February, 2025
We are disappointed to hear your review. We have contacted our complaints department and they have said they have been made aware of the issue and are in contact with you.
Was this review helpful? Yes
Excellent customer service, knowledge and experience.
They know their stuff and achieve their goals. Sophie was great at communicating and keeping me updated until my court order was granted. Would use again for sure.
Lawyer named in this review: Sophie Chilstone
A representative from Stephensons Solicitors LLP responded to this review on 27 November, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes
Diabolical Company
We have tried to use this Company to do a Section 21.
We suggest you do not use this shambolic company to carry this work out.
They will drag this out for months and get you know where with it, for months. They will debunk every think you provide them with and then make up more then you need to give, to action a Section 21. They will literaly sell you out, then to drop your case.
They are utterly Shambolic. Their Advisor team members are very rude also, of which CIA now know about. Constantly talking over you, when your trying to explain your issues with them. Sophie Chilstone must be one of the worst Solicitors I have ever known and I know of a lot after my Ex wife has worked in the legal proffesion for more years than I can care to mention. Totally unprofeesional and basically uncontactable, except via email only.
Also they have broke the Data Protection Act by corresponding to unauthorised customers, on the phone etc. A complete admittance by themselves, as from the 29/08/2024. Then change their tact and stop talking to you, when things get a little difficult for them and you advise them, they are being recorded for training and monitoring purpose.
Stay well clear of this diabolical Solictor / Solicitors, they will just waste your time and money.
Lawyer named in this review: Sophie Chilstone
A representative from Stephensons Solicitors LLP responded to this review on 29 August, 2024
We are disappointed that you have had to leave us with this review. Should you wish to escalate this matter to our complaints department please email complaints@stephensons.co.uk
Was this review helpful? Yes
Exceptional solicitors
Consistent fast expert service. After being let down by my previous solicitors I was delighted to find Sophie Chilstone. She is consistently professional, knowledgeable and experienced. She explained everything clearly and helpfully. I am so glad I found her.
Lawyer named in this review: Sophie Chilstone
A representative from Stephensons Solicitors LLP responded to this review on 16 September, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes
Exceptional solicitors
I was lucky enough to find Stephensons after a very frustrating experience with my previous solicitors. Sophie Chilstone is exceptional. Totally professional, always quick to respond and very experienced.
Lawyer named in this review: Sophie Chilstone
A representative from Stephensons Solicitors LLP responded to this review on 16 September, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes
Excellent Solution
Stephensons solved my problems with an intransigent tenant without costly court appearances.
Lawyer named in this review: Sophie Chilstone
A representative from Stephensons Solicitors LLP responded to this review on 16 September, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes
Fast-responding and friendly solicitors
We used Sophie Chilstone for a s21 tenant eviction, and she responded quickly, including attending an emergency hearing at a few hours notice. She replies to messages quickly, and covers all the points. Not cheap, but no more than any other lawyer.
Lawyer named in this review: Sophie Chilstone
A representative from Stephensons Solicitors LLP responded to this review on 29 July, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes
Repossession
A repossession of my property after my husband died. They were efficient and helpful throughout the whole process . I was fortunate enough to have them represent me though my landlord insurance
Lawyer named in this review: Sophie Chilstone
A representative from Stephensons Solicitors LLP responded to this review on 22 July, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes
STEPHENSON PERFORMANCE ESPECIALLY Sophie Chilstone
We have been looked after through the process of repossession of our property. Sophie has kept us informed and advised the best course of action to succeed. She has been excellent, we would not hesitate in using your company again especially Sophie.
Lawyer named in this review: Sophie Chilstone
A representative from Stephensons Solicitors LLP responded to this review on 04 June, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes
Great service on landlord work
Stephensons handled the eviction of a defaulting tenant for us, all went smoothly and we received full information throughout the process.
Lawyer named in this review: Sophie Chilstone
A representative from Stephensons Solicitors LLP responded to this review on 13 March, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes