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How Wollens Compares

Value for money

This firm - 91%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Wollens on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Wollens. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 5%
About Right 94%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 99%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Wollens and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Wollens performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 99%
No 1%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 98%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Wollens and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Wollens compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 98%
No 2%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Wollens offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

  • Excellent

    1453
  • Very Good

    166
  • Average

    12
  • Poor

    2
  • Awful

    29

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Anonymous

Verified review

This review has been left by a verified client who used Wollens.

Anonymous

November 06, 2024

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Collected on:

Property Dispute

My first time at having to get involved with solicitor's. Craig professionalism and expertise has been nothing but outstanding. Wouldn't hesitate at using this law firm again.
Thank you Craig at dealing with my very complex matter.

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Adrian Wills

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This review has been left by a verified client who used Wollens.

Adrian Wills

November 05, 2024

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Collected on:

In the estate of Christopher William Wills Ref Wollens:MA:WIL4713/00

Ryan took over the probate and administration of my father's estate when I found myself completely overwhelmed by the amount of work involved and the complexity of the process.
My mother and I were kept informed every step of the way and are extremely pleased with the outcome.

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Sophie Heather

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This review has been left by a verified client who used Wollens.

Sophie Heather

October 31, 2024

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Craig Smith & Monica O'Neill

We unfortunately required Craig & Monica's assistance to help with a dispute between ourselves and a client. But what a positive experience we had despite the issues!
I cannot thank them both enough for their help!

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Bex

Verified review

This review has been left by a verified client who used Wollens.

Matter Type:

Agricultural land for sale or development

Bex

October 30, 2024

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Collected on:

Sale of land/building plots

Emma worked with great patience and determination in order to complete a deal to an incredibly tight deadline. Worked hard under pressure to problem
Solve . Not sure if another solicitor would have given up their evening to do this. Thank you very much.

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Carol

Verified review

This review has been left by a verified client who used Wollens.

Matter Type:

Probate

Carol

October 28, 2024

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Collected on:

Acting as executors

The way that Wollens dealt with my Late Father's will and estate was excellent. They dealt with everything right down to the selling of the property. I found Liz Crawford easy to speak to and nothing was too much trouble. The same goes for the rest of the team.

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Clare

Verified review

This review has been left by a verified client who used Wollens.

Matter Type:

Disputed Wills

Clare

October 13, 2024

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Collected on:

Contesting Will

Although I didn't actual meet Craig face to face and only dealt with him through phone calls and email
his legal knowledge with regard to family issues with them contesting the Will of my late husband was extremely useful and put my mind at rest after our first telephone consultation. It felt to me like Craig was always there for me, be it at the other end of an email and I could share with him anything that I had been sent, for him to cast an expert eye over.

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Sally

Sally

September 25, 2024

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Collected on:

purchasing a flat using support of Wollens

We were provided us with a solid and professional service. We have used Paula before and would continue to use her in the future. She is clear, professional, gives good direction and advice and is reliable in doing what she says she will do. Her communication is great so you always know where you are. She offers all this with warmth, a sense of humour and a generosity of spirit. This made us feel listened too and valued as a client. Thank you

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Julie Welbourne

Verified review

This review has been left by a verified client who used Wollens.

Julie Welbourne

September 23, 2024

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Excellent probate service

Professional at all times, helpful, patient at what has occasionally been a challenging time.

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Sandy Lloyd

Verified review

This review has been left by a verified client who used Wollens.

Matter Type:

Probate

Sandy Lloyd

September 09, 2024

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Collected on:

Probate

I was very impressed with Ryan at Wollens, at a sad and difficult time for me he was kind, thoughtful and professional. I recommend Wollens.

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Carol Winter

Verified review

This review has been left by a verified client who used Wollens.

Matter Type:

Probate

Carol Winter

September 01, 2024

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Collected on:

Probate/Winter

Not living in Devon, I have had experience of Wollens now over a few years dealing with an elderly relative relative who sadly passed last September 2023. Charlotte McGregor was our first contact as Executor and also Iain Douglas at your Torquay office and then Ryan Griffiths who dealt with her Estate. Throughout all of our dealings we have found everyone to be as mentioned in the description below! They have been extremely kind and helpful over what was a difficult time and Ryan has dealt with her Estate with care and efficiency. My son and I are extremely thankful for all their help and advice and for their constant communication and help throughout ultimately a very sad time. Would definitely recommend highly. Thank you.

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Reviews collected from

Simon

Simon

July 20, 2024

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Collected on:

Simon

Achieved the best outcome for our interests.

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Sam

Sam

April 02, 2024

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Collected on:

Sam

Fantastic support from Emma and the team

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Judi

Matter Type:

Clinical Negligence

Judi

February 28, 2024

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Judi

When we first contacted Liz with the issue before us, it was pretty daunting, but we were convinced that something had to be done, especially when the health authority didn't acknowledge any "learning" from their investigations, and as such, others could experience similar problems when in their care.
Liz put us at ease from that first contact and it was like discussing the situation with an old friend, albeit in this case a very knowledgeable old friend.
We have been kept informed at every stage and although we have never met Liz or Catherine they have prompted us and kept us informed at all times.
When you are faced with a dilemma it's good to know that you can depend on the caring approach that Liz and Catherine offer at Wollens.

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Harry

Harry

May 25, 2023

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Harry

Wollens (and particularly Craig Smith) are fantastic. A reliable and robust firm with client care at the very epicentre of their work. I truly cannot recommend Craig Smith or Wollens highly enough.

Although signage at the new Exeter office is essential asap. It’s at the moment incredibly difficult to find.

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Charlie

Charlie

November 05, 2019

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Charlie

Went through the process of buying our first house with Wollens as our solicitor. Grade II listed house. Our solicitor Jodie was very approachable and friendly. Very quick to get back via phone or email with our questions.

Good clear explanations in writing (and over the phone where necessary) of all searches/enquiries and returned very quickly after becoming available.

Great value for money with no added fees.

Recommended to us by a senior property advising consultant from JLL (Jones Lang Lasalle).

All round friendly, reliable and timely service at a competitive price.

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About this branch

Description

Neither too big, nor too small – we’re perfectly formed. With nearly over 140 bright people, we think we’re a genuine alternative to much larger firms and with significantly more to offer than smaller, high street solicitors. Yet we never lose sight of what’s most important: to provide the best possible guidance in a no-nonsense, approachable and accessible way. Because no two clients are the same, we don’t paint by numbers. What is the secret formula for being a great lawyer? To actually listen to your client and take the time we need to get to the nub of the matter. It’s why getting to really know you is at the heart of our service philosophy. Because if we don’t try to understand you, how can we possibly give you the best, tailored advice? A diverse family united by a common goal. We’re from all walks of life, but we’re kindred spirits when it comes to our aim of being the complete opposite of a stereotypical lawyer. We always try to give you less waffle, more clarity and no grey areas in between. What’s more we’ll treat you as an equal – our relationship should be open and honest, built on trust and dialogue. Playing our part in our colourful community. When we’re not advising about law, we’re often helping or supporting local charities, good causes or community projects and events. By getting widely involved with the colourful melting pot that is our community and, hopefully, enriching the lives of others, the reward is that we’ll be enriched too. Helping our clients, gaining recognition from our peers. Doing the best for our clients will always be our driving force, but we’re also pretty proud of our haul of industry awards over the years – such as winning the top prize for Excellence in Private Client Practice at the Law Society’s Excellence Awards and Law Firm of the Year at the Devon and Somerset Law Society Legal Awards.

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Clinical Negligence
    • Accident and Emergency Claims
    • Amputation Negligence Claims
    • Anaesthetic Awareness Claims
    • Birth Defect and Wrongful Birth Claims
    • Birth Injury Claims
    • Birth Injury To Mother Claims
    • Blood Transfusion Claims
    • Bowel Cancer Misdiagnosis Claims
    • Breast Cancer Misdiagnosis Claims
    • Breast Surgery Compensation Claims
    • C. Difficile Claims
    • Cancer Misdiagnosis Claims
    • Cauda Equina Syndrome Claims
    • Cerebral Palsy Claims
    • Cervical Cancer Misdiagnosis Claims
    • Clinical Negligence
    • Cochlear Implant Claims
    • Cosmetic Dentistry Claims
    • Cosmetic Surgery Claims
    • Defective Medical Device Claims
    • Dental Negligence
    • Dental Negligence Claims
    • Dermal Filler Compensation Claims
    • Diabetes Claims
    • Erb’s Palsy Compensation Claims
    • Eye Surgery Claims
    • Failed Sterilisation Claims
    • Fatal Medical Negligence Claims and Inquests
    • Faulty Defibrillator Claims
    • Fertility Negligence Claims
    • GP Negligence Claims
    • Group B Streptococcus Claims
    • Hospital Negligence Claims
    • Knee Replacement Claims
    • Laser Eye Surgery Claims
    • Laser Treatment Claims
    • Lung Cancer Misdiagnosis Claims
    • MRSA Claims
    • Medical Misdiagnosis Claims
    • Medical Negligence
    • Meningitis Misdiagnosis Claims
    • Metal-On-Metal Hip Replacement Claims
    • Misdiagnosed Miscarriage Claims
    • Nerve Damage Claims
    • Nerve Injury Claims
    • Ophthalmic Negligence Claims
    • Oral Cancer Claims
    • Orthopaedic Negligence Claims
    • Ovarian Cancer Misdiagnosis Claims
    • Pancreatic Cancer Misdiagnosis Claims
    • Periodontal Disease Claims
    • Pregnancy and Gynaecology Injury Claims
    • Pressure Sore Claims
    • Prostate Cancer Misdiagnosis Claims
    • Restorative Dentistry Claims
    • Sepsis Negligence Claims
    • Skin Cancer Misdiagnosis Claims
    • Sorin Stockert 3T Heater-Cooler Claims
    • Spinal Surgery Claims
    • Stillbirth Compensation Claims
    • Stroke Misdiagnosis Claims
    • Surgery Compensation Claims
    • Surgical and Transvaginal Mesh Claims
    • Testicular Cancer Misdiagnosis Claims
  • Employment
    • Agency Staff / Temp Workers
    • Constructive/Unfair Dismissal
    • Disciplinary Hearings
    • Discrimination at Work
    • Employee Team Moves
    • Employment Contracts
    • Employment Law
    • Equal Pay Disputes
    • Family Leave
    • Flexible Working
    • Gardening Leave
    • Harassment/Bullying at Work
    • Holiday Pay Issues
    • Maternity and Paternity
    • Media and Sports
    • Military
    • Part Time Workers
    • Pay Issue
    • Pension Law
    • Privacy and Data Protection
    • Professional Discipline
    • Redundancy
    • Restrictive Covenants
    • Senior Executives
    • Settlement Agreements
    • Stress at Work
    • TUPE
    • Tribunal Claims
    • UK Employment Laws
    • Unfair Dismissal Claims
    • Whistleblower Protection
  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Annulment
    • Asset protection and tax mitigation
    • Child Abduction
    • Child Access
    • Child Arrangements Following Divorce
    • Child Custody
    • Child Law
    • Child Maintenance
    • Child Relocation After Divorce
    • Child contact
    • Children
    • Children Act proceedings
    • Civil Partnership Dissolution
    • Civil partnerships
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce
    • Divorce After A Brain Or Other Serious Injury
    • Divorce Mediation
    • Domestic Abuse
    • Domestic Violence
    • Elderly care
    • Elderly care home fees
    • Family Mediation
    • Family law
    • Financial Matters
    • Fixed Fee Divorce
    • Grandparents' Rights
    • High Net Worth Divorce
    • Inheritance Act claims
    • Injunctions
    • International Divorce
    • Lasting power of attorney
    • Legal aid
    • Marriage and civil partnerships
    • Matrimonial finance
    • Out Of Court Divorce
    • Parental responsibility, paternity disputes, surrogacy
    • Pension and property advice
    • Pre and Post Nuptial Agreements
    • Separation
    • Separation Agreement
    • Social Services
    • Unmarried Couples' Rights
  • Housing & Property
    • Anti-social Behaviour
    • Boundary Disputes
    • Buying at auction
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Dilapidation Claims
    • Evicting Squatters and Trespassers
    • Exclusivity and lock-out agreements
    • Extending your Lease
    • Freehold Enfranchisement
    • Housing Associations
    • Housing Management
    • Housing disputes
    • Injunctions
    • Investment and buy to let properties
    • Landlord and Tenant
    • Lease Extensions
    • Leasehold properties
    • Matrimonial transfers
    • Neighbour Disputes
    • New home purchases and sales
    • Option agreements and conditional contracts
    • Planning
    • Possession and repossession proceedings
    • Property Disputes
    • Purchase and Sale
    • Remortgaging
    • Renting and Tenancy Agreements
    • Repossessions
    • Residential Conveyancing
    • Restrictive Covenants, Easements and Wayleaves
    • Right of First Refusal
    • Right of Way and Rights to Light
    • Right to Manage
    • Second charges
    • Service Charge Disputes
    • Service Charge Recovery
    • Tenancy Breaches, Injunctions and Forfeiture Claims
    • Tenant Eviction
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
    • Unpaid Rent, Service or Ground Charges
  • Money & Tax
    • Debt and Bankruptcy
    • HMRC Tax Investigations and Disputes
    • Inheritance Tax
    • Insolvency and bankruptcy
    • Property Holding Structures
    • Tax
    • Tax Advisory Services
    • Tax Compliance Services
    • Trusts
  • Notary
    • Notary
  • Personal Injury
    • Accident Abroad
    • Accident At Work
    • Accidents At Sea And Cruise Injury
    • Accidents In Public Places
    • Against The Council
    • Amputation
    • Asbestos Compensation
    • Asbestos Lung Cancer
    • Asbestosis
    • Back Injury At Work
    • Benefits Available To Asbestos Victims
    • Broken Bone Or Fracture
    • Burns, Scars and Lacerations At Work
    • Bus and Coach Accident
    • Car Accident
    • Car Passenger
    • Carpal Tunnel Syndrome
    • Children's Accident
    • Children's Serious Injury
    • Chronic Pain
    • Cycling Accident
    • Defective Work Equipment
    • Diffuse Mesothelioma Payment Scheme
    • Dog Bite
    • Fall From Height
    • Fatal Accident
    • Fatal Asbestos
    • Gym Injury Compensation
    • Head Injury At Work
    • Head and Brain Injury
    • Holiday Accidents and Illness
    • Holiday Sickness and Illness Compensation
    • Horse Riding Injury
    • Industrial Disease Compensation
    • Manual Handling
    • Mesothelioma Compensation
    • Motor Insurance Policy
    • Motorbike Accident
    • No Win No Fee
    • Noise-Induced Hearing Loss
    • Occupational Asthma
    • Osteoarthritis
    • Pedestrian Accident
    • Personal Injury Law
    • Pleural Plaques (Scotland)
    • Pleural Thickening
    • Repetitive Strain Injury
    • Road Traffic Accident
    • Road Traffic Accident Abroad
    • Serious Injury
    • Skiing Injury
    • Slips, Trips and Falls
    • Spinal Injury Compensation
    • Sports Injury
    • Supermarket Accident
    • Terrorism Abroad
    • Tinnitus
    • Vibration White Finger
    • Welfare Issues After Serious Injury
    • Whiplash
    • Workplace Slip and Trip
  • Professional Negligence
    • Accountants
    • Architects
    • Barristers
    • Engineers
    • Financial advisors
    • IT professionals
    • Insurance brokers
    • Professional Negligence
    • Professional Negligence law
    • Professional trustees
    • Surveyors
    • Tax consultants
    • Valuers
  • Wills, Trusts & Probate
    • Disputed Probate
    • Disputed Trusts
    • Disputed Wills
    • International
    • Probate
    • Trusts
    • Wills

Business areas of law

  • Agriculture
    • Agricultural land for sale or development
    • Buying and selling a farm
    • Commercial contracts for farming businesses
    • Employment of farm workers
    • Equestrian property
    • Farm partnerships and corporate structures
    • Farming disputes
    • Veterinary negligence
  • Charities
    • Charities
  • Commercial Property
    • Commercial Leases
    • Commercial mortgages
    • Developer disputes
    • Development plot sales
    • Environmental policy law
    • Finance
    • Investment purchases and Buy to Let
    • Landlord and tenant
    • Planning law
    • Purchase and Sale Of Commercial Property
    • Purchase of development land
    • Rights of way issues
    • Sales or purchases of shops, factories, warehouses, offices and licensed premises
  • Construction
    • Building contracts and professional appointments
    • Construction
    • Construction and engineering dispute resolution
    • Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
    • Crane oversailing and scaffolding licences
    • Development agreements
    • Development loan facilities
    • Due diligence audits for banks and other financial institutions
    • Engineering contracts
    • Facility maintenance agreements
    • Framework agreements
    • Guarantees and bonds
    • In-house training
    • Warranties, third party rights and reliance letters
  • Dispute Resolution
    • Mediation
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