01332 559281
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Shacklocks LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Shacklocks LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Shacklocks LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Shacklocks LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Shacklocks LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Shacklocks LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Shacklocks LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
You may want to discover a firm with an established and proven reputation on ReviewSolicitors
Client Reviews
R
Collected on:
Jude went to great detail in explaining the options for wills, ensuring we made the right decisions for our situation. She made sure we understood all of the will wording as it can be complex. She explains things in a very clear and concise way. We are very happy with the wills that are in place.
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Deborah
Collected on:
Professional, excellent customer service from Ben whilst having our Will and Power of Attorney updated.
Ben was a pleasure and would highly recommend.
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D
Collected on:
I don't often bother with writing reviews but it can be hard to find trusty legal support. I hope this honest acknowledgement of good service and a fair outcome is useful.
Firstly, don't be fooled by the modest location of this practice. Our solicitor, Ben Stubbins, listened patiently to our needs whenever required and fought our corner professionally and without over-complicating matters.
Even though events were challenging and, at times, beyond our control, I felt we were supported with integrity throughout. Ultimately we achieved a desired outcome although it was anything but straightforward and we are very grateful for steering us through the process.
If you seek a polite, no-fuss attitude with profession graft and integrity then this is a good place to start.
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Matter Type:
Deeds of Gifts
Keith
Collected on:
This review is for a different branch.
We were recommended to Shackocks by another solicitor in Mansfield who could not, due to workload, take the case on. At our first meeting in August 2024 we were told "don’t be surprised if we are still in contact at the end of the year" Between August and November very little, if anything happened. Communication was virtually nil, we felt our case was just being left to one side. Then in November 2024, the application to Land Registry for new deeds went through remarkably quickly for a Government dept., around 10 working days. What happened between August and November we will never know for sure! Then more delays, even though we had a buyer keen to complete, the case dragged on until final completion at the end of February 2025. The delays cost the Executors nearly £4000. And finally Shacklocks held on the money from the property sale for a month, even though they had been told that an Executor account was not legally required but the account set up could be accessed by all executors. As a final insult, their accounts department said no interest would be paid on the money held as the interest due was only £1.11 and anything below £60 would not be paid. It was pointed out that anyone could find an account that would have paid over £200 in interest but in the end Shacklocks paid out interest of around £135 using 1.7% as an interest rate.
So would I recommend Shacklocks, NO.? It’s got one star because of a helpful receptionist.
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Keith
Collected on:
This review is for a different branch.
We were recommended to Shackocks by another solicitor in Mansfield who could not, due to workload, take the case on. At our first meeting in August 2024 we were told "dont be surprised if we are still in contact at the end of the year" Between August and November very little, if anything happened. Communication was virtually nil, we felt our case was just being left to oneside.Then in November 2024, the application to Land Registry for new deeds went through remarkably quickly for a Government dept, around 10 working days. What happened between August and November we will never know for sure! Then more delays, even though we had a buyer keen to complete, the case dragged on until final completion at the end of February 2025. The delays cost the Executors nearly £4000. And finally Shacklocks held on the the money from the property sale for a month, even though they had been told that an Executor account was not legally required but the account set up could be accessed by all executors. As a final insult, their accounts department said no interest would be paid on the money held as the interest due was only £1.11 and anything below £60 would not be paid. It was pointed out that anyone could find an account that would have paid over £200 in interest but in the end Shacklocks paid out interest of around £135 using 1.7% as an interest rate.
So would I recommend Shacklocks, NO. Its got one star because of a helpful receptionist.
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Matter Type:
Residential Conveyancing
Amanda
Collected on:
This review is for a different branch.
We have just completed the sale of my mum’s property through Shacklocks. Christalla was great at keeping us informed and chasing progress and she was always at the end of the phone if I had any questions. I wouldn’t hesitate to recommend Christalla to anyone needing this service.
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Liz
Collected on:
This review is for a different branch.
Had a lovey experience with jordanna first time buyer very anxious about buying a house jordanna made me and my partner feel very calm kept urs updated and if we had anyJordanna Smedley inquiries was very easy to get hold of definitely recommend shacklocks and would use again
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Liz
Collected on:
This review is for a different branch.
Had a lovely experience with jordanna first time buyer very anxious about buying a house jordanna made me and my partner feel very calm kept urs updated and if had any inquiries was easy to get hold of definitely recommend shacklocks and would use again
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Andrea
Collected on:
This review is for a different branch.
Supported and informed every step of the way during the purchase of a property. Will was approachable and contactable when needed to answer the questions and queries we had.
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Anne
Collected on:
This review is for a different branch.
Selling an ex-tenanted terraced house can be tricky, particularly if it's one that is pretty old and quirky! This one had a collection of 'out houses' that presented a few issues. William gave us sound advice and responded professionally to the purchaser's questions. The issue didn't prevent a sale because we feel it was dealt with professionally, swiftly and competently by our knowledgeable solicitor William. We'd always be happy to recommend him.
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