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How Milners Compares

Value for money

This firm - 97%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Milners on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Milners. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 3%
Overpriced 0%
About Right 96%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 98%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Milners and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Milners performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 98%
No 2%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 98%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Milners and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Milners compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 98%
No 2%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Milners offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

  • Excellent

    222
  • Very Good

    10
  • Average

    1
  • Poor

    0
  • Awful

    4

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Anonymous,

Verified review

This review has been left by a verified client who used Milners.

Matter Type:

Wills

Anonymous,

January 11, 2025

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Collected on:

Advice on Will

I recently went to Redo my will. I obtained an appointment easily and was seen by Iain Robson who discussed the alteration to my will and gave advice. I found Iain easy to talk to and he understood my requirements .Unfortunately I noticed some typing errors on the actual will and I had to make a return visit to resign my will after the mistakes had been amended. Otherwise I was highly satisfied .

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Andy

Matter Type:

Residential Conveyancing

Andy

January 08, 2025

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Great Service!

Sarah has been great in dealing with my house purchase. Friendly, helpful, professional, efficient and proactive, also happy to pick up the phone when needed! Thank you.

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Jennifer,

Verified review

This review has been left by a verified client who used Milners.

Matter Type:

Wills

Jennifer,

January 07, 2025

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Collected on:

Excellent service

I wanted a new Will preparing and even though it was just before Christmas, the team at Milner's got the document written for me.

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David,

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This review has been left by a verified client who used Milners.

David,

January 03, 2025

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Professional service

Used the Darlington branch and found the service to be first class

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Julie,

Verified review

This review has been left by a verified client who used Milners.

Matter Type:

Wills

Julie,

December 23, 2024

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Collected on:

Wills

Excellent service from Mr Ian Robson very professional explained everything that i needed to know I would Definitely recommend

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Michael Stephen,

Verified review

This review has been left by a verified client who used Milners.

Matter Type:

Buying at auction

Michael Stephen,

December 21, 2024

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Collected on:

House purchase

Purchased multiple properties through Milners Solicitors, fantastic service Everytime , will definitely be using again.

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Paul,

Verified review

This review has been left by a verified client who used Milners.

Matter Type:

Residential Conveyancing

Paul,

December 13, 2024

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Collected on:

Good Service

After having had a house sale fall through, I cannot fault the service for the successful sale of a property. Even though I’m fairly organised it was useful getting reminders for documentation when necessary.

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Donatus,

Verified review

This review has been left by a verified client who used Milners.

Matter Type:

Residential Conveyancing

Donatus,

December 13, 2024

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Collected on:

Excellent service

My conveyancing matter was handled by Sue. She was thorough and professional, paying minute attention to details. The transaction was seamless mainly because of her patience and insight. I will highly recommend Milners Solicitors.

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Martyn,

Verified review

This review has been left by a verified client who used Milners.

Matter Type:

Residential Conveyancing

Martyn,

December 11, 2024

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Collected on:

Excellent work

Despite the worst efforts of the other solicitors, Milners were persistent in pushing the deal through.
They kept me informed at all times.
Will definitely use them again.

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Lucy,

Verified review

This review has been left by a verified client who used Milners.

Matter Type:

Residential Conveyancing

Lucy,

December 05, 2024

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Amazing service from Milners!

This is my third time using Milners/Close Thornton, and I keep coming back because of their outstanding service. Whether it’s family matters or house sales, they consistently exceed expectations. They handle everything efficiently, respond promptly to emails, follow up when needed, and keep me updated throughout the process, ensuring everything runs smoothly. Sue Alexander and Sarah Hubery have been exceptional once again this year for me and the entire team have been fantastic.
I highly recommend Milners/Close Thornton and their incredible team.

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Reviews collected from

Lynn

Lynn

April 28, 2021

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Lynn

Accident claim dealt with for both myself and family member. Nothing too much trouble. Also dealt with probate matters and Wills. Highly recommend.

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Mr

Mr

March 11, 2018

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A client

I have dealt with Close-Thornton Solicitors for over 20 years. Using their litigation, conveyancing and Employment Law specialists. Having referred numerous satisfied customers to them over the years, I will continue to recommend them with the utmost confidence. A professional team.

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Tori

Tori

March 10, 2018

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Collected on:

Tori

Dermot has been amazing throughout the process and has saved me a small fortune!

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MAL

MAL

May 08, 2017

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MAL

Close Thornton acted for me in my house sale and purchase. Exemplary service from start to finish. Highly recommended.

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Terry

Terry

August 22, 2015

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Terry

An old established law firm who I've dealt with for over 30years

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Milners are accredited by

accreditation
accreditation
accreditation

About this branch

Description

It won't cost the earth. At Milners trading as Close Thornton, we truly believe that legal expertise should be available at a sensible price. It's been this way for 120 years – and counting.

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Consumer
    • Consumer Disputes
    • Dispute resolution - civil mediation
    • Litigation - Breach of contract
    • Litigation - Insurance disputes
    • Litigation - M&A and warranty disputes
    • Litigation - Product liability claims
    • Litigation - Property litigation claims
    • Litigation - Trust and pension issues
    • Litigation Law
  • Employment
    • Agency Staff / Temp Workers
    • Constructive/Unfair Dismissal
    • Disciplinary Hearings
    • Discrimination at Work
    • Employee Team Moves
    • Employment Contracts
    • Equal Pay Disputes
    • Family Leave
    • Flexible Working
    • Gardening Leave
    • Harassment/Bullying at Work
    • Holiday Pay Issues
    • Maternity and Paternity
    • Part Time Workers
    • Pension Law
    • Privacy and Data Protection
    • Professional Discipline
    • Redundancy
    • Restrictive Covenants
    • Senior Executives
    • Settlement Agreements
    • Stress at Work
    • TUPE
    • Tribunal Claims
    • UK Employment Laws
    • Unfair Dismissal Claims
    • Whistleblower Protection
  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Change of name
    • Child Access
    • Child Arrangements Following Divorce
    • Child Custody
    • Child Law
    • Child Maintenance
    • Child Relocation After Divorce
    • Child contact
    • Children
    • Children Act proceedings
    • Civil Partnership Dissolution
    • Civil partnerships
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce
    • Family Mediation
    • Family law
    • Financial Matters
    • Grandparents' Rights
    • High Net Worth Divorce
    • Injunctions
    • Lasting power of attorney
    • Marriage and civil partnerships
    • Matrimonial finance
    • Out Of Court Divorce
    • Parental responsibility, paternity disputes, surrogacy
    • Pre and Post Nuptial Agreements
    • Separation
    • Separation Agreement
    • Social Services
    • Unmarried Couples' Rights
  • Housing & Property
    • Anti-social Behaviour
    • Boundary Disputes
    • Buying at auction
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Dilapidation Claims
    • Evicting Squatters and Trespassers
    • Exclusivity and lock-out agreements
    • Extending your Lease
    • Freehold Enfranchisement
    • Housing Associations
    • Housing Management
    • Housing disputes
    • Injunctions
    • Landlord and Tenant
    • Lease Extensions
    • Leasehold properties
    • Matrimonial transfers
    • New home purchases and sales
    • Option agreements and conditional contracts
    • Possession and repossession proceedings
    • Property Disputes
    • Purchase and Sale
    • Remortgaging
    • Renting and Tenancy Agreements
    • Repossessions
    • Residential Conveyancing
    • Restrictive Covenants, Easements and Wayleaves
    • Right of First Refusal
    • Right of Way and Rights to Light
    • Right to Manage
    • Service Charge Disputes
    • Service Charge Recovery
    • Tenancy Breaches, Injunctions and Forfeiture Claims
    • Tenant Eviction
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
    • Unpaid Rent, Service or Ground Charges
  • Money & Tax
    • Debt and Bankruptcy
    • Trusts
  • Personal Injury
    • Accident At Work
    • Against The Council
    • Back Injury At Work
    • Benefits Available To Asbestos Victims
    • Broken Bone Or Fracture
    • Burns, Scars and Lacerations At Work
    • Bus and Coach Accident
    • Children's Serious Injury
    • Cycling Accident
    • Diffuse Mesothelioma Payment Scheme
    • Dog Bite
    • Fall From Height
    • Fatal Accident
    • Gym Injury Compensation
    • Head Injury At Work
    • Head and Brain Injury
    • Motorbike Accident
    • No Win No Fee
    • Pedestrian Accident
    • Personal Injury Law
    • Road Traffic Accident
    • Serious Injury
    • Spinal Injury Compensation
    • Welfare Issues After Serious Injury
    • Workplace Slip and Trip
  • Professional Negligence
    • Barristers
    • Financial advisors
    • IT professionals
    • Professional trustees
    • Valuers
  • Wills, Trusts & Probate
    • Disputed Probate
    • Disputed Trusts
    • Disputed Wills
    • Probate
    • Trusts
    • Wills

Business areas of law

  • Agriculture
    • Agricultural land for sale or development
    • Buying and selling a farm
  • Commercial Property
    • Commercial Leases
    • Commercial mortgages
    • Developer disputes
    • Development plot sales
    • Environmental policy law
    • Finance
    • Investment purchases and Buy to Let
    • Landlord and tenant
    • Purchase and Sale Of Commercial Property
    • Purchase of development land
    • Rights of way issues
    • Sales or purchases of shops, factories, warehouses, offices and licensed premises
  • Company & Commercial
    • Agency agreements
    • Alternative Dispute Resolution (ADR)
    • Asset Tracing
    • Business structures and joint ventures
    • Commercial Contracts and Agreements
    • Commercial Law
    • Commercial Litigation Matters
    • Competition law
    • Contract law
    • Contractual Disputes
    • Corporate Law
    • Corporate finance
    • Data Protection
    • Debt Recovery
    • Employment - business
    • Franchising
    • Insurance
    • Intellectual Property
    • Management buyouts
    • Merchandising and sponsorship
    • Mergers and Acquisitions
    • Mis-sold Interest Rate Swap Agreements
    • Outsourcing agreements
    • Partnership and LLP law
    • Sales and Purchases
    • Setting up a business
    • Share option schemes
    • Shareholder Agreements
    • Shareholder and Partnership Disputes
    • Small businesses
    • Statutory Demands
    • Summary Judgment
    • Unfair Loan Charges
  • Construction
    • Building contracts and professional appointments
    • Construction
    • Construction and engineering dispute resolution
    • Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
    • Crane oversailing and scaffolding licences
    • Development agreements
    • Development loan facilities
    • Due diligence audits for banks and other financial institutions
    • Engineering contracts
    • Facility maintenance agreements
    • Framework agreements
    • Guarantees and bonds
    • In-house training
    • Warranties, third party rights and reliance letters
  • Dispute Resolution
    • Mediation
  • IT & Intellectual Property
    • Advertising and Marketing Compliance
    • Anti-Counterfeiting and Anti-Piracy
    • Computer and IT Law
    • Confidential Information, Know-How and Trade Secrets
    • Copyright
    • Dealing with intellectual property infringements
    • Design rights and product designs
    • Domain Names
    • GDPR
    • Intellectual Property Litigation and Dispute Resolution
    • Patents
    • Personality and Image Rights
    • Trade Marks and Designs
  • Regulations
    • Health and Safety
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