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20231220203733
Susanne
Very efficient, kept me informed and was able to change course without issue. Will be back for my next house purchase.
A representative from Milners responded to this review on 21 December, 2023
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Professional & Friendly Service
As a family, we have used John Robson to handle various property transactions for us and I must say, there is a reason we would never use anyone else. Throughout the years we have worked with John he has always been professional, friendly and extremely knowledgeable when overcoming any issues due to his invaluable experience. Thank you John - it is always a pleasure to deal with you.
Lawyer named in this review: John Robson
A representative from Milners responded to this review on 03 October, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes
Excellent Service
I was extremely pleased with the level of service and attention received from Milners Solicitors. I am 91 and the prospect of going through the conveyancing was daunting but Milners kept me informed of every step throughout the process
Lawyer named in this review: John Robson
A representative from Milners responded to this review on 20 September, 2024
Thank you very much for your kind words, which we will pass onto the team. Wishing you every happiness in your home.
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Poor client-relationship management, off-loads bureaucracy to client
Repeated instructions to this company led to repeated paperwork by juniors as though I was a new client with each instruction. Inefficient and bureaucratic with poor continuity in their client-relationship management, likely because it reduces the bureaucratic burden on them at the cost of increasing effort by the client. A simple reorganisation of their instruction-procedures in favour of clients’ interests would make a difference. This is a common failing in lawyers who don’t understand the importance of client-relationships, as I experienced in over a decade's work in forensic medicine. The lawyer himself is pleasant and effective.
Lawyer named in this review: John Robson
A representative from Milners responded to this review on 06 September, 2024
Thank you for your feedback. In order to meet our SRA requirements, each and every new transaction requires us to send you a Client Care Letter which clients need to sign and return, and we have to send our terms and conditions for each new matter. Where we can, for example with ID checks, we will avoid unnecessary duplication and be able to use such on any new files. Thank you for your positive comments regarding the effectiveness of our lawyer, it is much appreciated.
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Conveyance
Milners worked efficiently and were keen to look after our interests. We were kept up to date on all developments. Conversations with all members of staff were friendly and informative. Thank you all!
Lawyer named in this review: John Robson
A representative from Milners responded to this review on 05 September, 2024
Dear Kelly Thank you so much for taking the time to leave such a lovely review, much appreciated. Kind regards, Milners Solicitors
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Excellent Service!!
John and his team provided excellent help and support during a difficult and stressful time in which we twice lost buyers at the bottom of our property chain and, as a consequence, we lost our first choice purchase.
Lawyer named in this review: John Robson
A representative from Milners responded to this review on 27 August, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes
Residential Conveyancing
I used John Robson to act for me in the sale of my property and ongoing purchase. I found John to be professional throughout. He responded promptly to any queries and kept me updated with progress. I would completely recommend John and the team at Milners
Lawyer named in this review: John Robson
A representative from Milners responded to this review on 27 August, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes
Great experience
John was super efficient and our sale and purchase went through without issue. We were able to contact him directly as needed & always reached him, and received swift responses. Communication was well managed and we were always kept up to date. Great all round service.
Lawyer named in this review: John Robson
A representative from Milners responded to this review on 05 August, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Always magnificent every single time.
We just cannot thank John and the team enough for all the hard diligent work carried out for us, we always know we are in safe hands.
They just go above and beyond every time leaving no stone unturned.
Keep up the great work
Martin & Anne
Lawyer named in this review: John Robson
A representative from Milners responded to this review on 02 August, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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First Class Service
First Class Service delivered in a professional manner.
Lawyer named in this review: John Robson
A representative from Milners responded to this review on 24 June, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes
House purchase
Excellent service as always, professional and experienced, would recommend
Lawyer named in this review: John Robson
A representative from Milners responded to this review on 21 June, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes