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How Butcher & Barlow LLP Compares

Value for money

This firm - 95%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Butcher & Barlow LLP on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Butcher & Barlow LLP. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 10%
About Right 90%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 96%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Butcher & Barlow LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Butcher & Barlow LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 96%
No 4%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 96%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Butcher & Barlow LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Butcher & Barlow LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 96%
No 4%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Butcher & Barlow LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

  • Excellent

    438
  • Very Good

    6
  • Average

    5
  • Poor

    0
  • Awful

    18

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Adrienne

Matter Type:

Adoption, Surrogacy, Care and Special Guardianship

Adrienne

November 11, 2024

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Family matter

I couldn’t recommend Tilly Hardy and Catherine enough ! What’s has been one of the hardest situations of my life was made a little easier with Tilly and Catherine representing me …
I am extremely grateful and can not fault them at all … throughout the whole process both were understanding … professional and always at the end of the phone when needed !
I will be forever grateful for them being on this journey with me .. couldn’t have done it without them ..

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Elya

Elya

July 17, 2024

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Unprofessional Handling of Document Transfer

I initially engaged the services of Abbie Pownall at Butcher & Barlow LLP for a legal matter. Throughout our engagement, I found Abbie to be very meticulous and particular in her work. She was responsive to phone calls and provided detailed updates on the progress of my case. Her attention to detail and communication skills were commendable, which I appreciated as it kept me well-informed.

However, I decided to appoint a new solicitor who was more local and with whom I felt more comfortable continuing my case. Upon notifying Abbie of this change, I requested that my case documents be transferred to my new solicitor. Despite having paid for these documents and all associated services, Abbie refused to hand them over. This refusal has caused a significant delay in the exchange process of my case, which has been extremely frustrating and inconvenient.

I believe that as a client who has fulfilled all financial obligations, I deserve to have my documents transferred promptly and without unnecessary complications. The delay caused by this refusal is something I do not deserve, and it has impacted the timely progression of my case.

I hope that Butcher & Barlow LLP takes note of this issue and ensures that such delays do not occur for other clients in the future. Professionalism and client satisfaction should always be a priority, and I am disappointed that my experience did not reflect this.

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Jade

Matter Type:

Residential Conveyancing

Jade

February 01, 2024

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Conveyancing services

I found our experience with Butcher and Barlow to be exceptional. It was a particularly difficult sale and purchase, with numerous delays caused by the other parties. We were kept informed and had full trust that all was being done to proceed. It was always actioned both efficiently and to an extremely high standard. Abbie was on hand to offer sound clear advice, which we greatly appreciated. The knowledge level demonstrated whilst navigating a few difficult issues could not be faulted. All handled with professionalism and a keen eye for detail. We are indebted to our solicitor Abbie for all of the work getting us into our new home.

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Mitchell

Matter Type:

Residential Conveyancing

Mitchell

January 16, 2024

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Abbie Pownall and Paula Rizzotti were amazing!

We sold our house and bought our new house with the help of Abbie Pownall from Butcher & Barlow Solicitors.

What can typically be a very stressful process ended up being very smooth thanks to the work of Abbie and her assistant, Paula.

In particular, Abbie had to go above and beyond for us on our purchase as it ended up being much more complicated than originally expected with the land registry. Abbie explained everything clearly to us in a way that we could understand.

We would use Abbie at Butcher & Barlow again and would recommend her to friends and family. Thank you so much. You’ve been a delight to work with.

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Angela

Matter Type:

Probate

Angela

April 19, 2023

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Excellent solicitor

I contacted Benjamin during a real difficult period after my mother passed away. Benjamin showed utter compassion throughout and his ability to navigate the legal process so seamlessly was a real blessing. Benjamin is a credit to Butcher & Barlow and I would not hesitate to recommend him to any of my friends and family. Excellent service. Thank you Benjamin

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Debbie

Matter Type:

Wills

Debbie

November 27, 2021

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Extremely helpful advice

I contacted Benjamin for some advice regarding a will. He was very clear and thorough. I came away fully understanding what was required of me. I would definitely recommend him to my friends and colleagues.

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Reuban

Reuban

October 01, 2021

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Solicitor wouldn't wait 10 minutes for me to finish my shower

I used thier overpriced services a while back and paid £550 for a basic 1 page document for exchange of lease to new party. That deal fell through so I had to settle bill. I paid half and stated I'd pay the other half on 25th the following month. Louise calls me on 22th and said if I don't pay then I'd get a ccj. I just bought a convertible so had no money. However she still proceeded with ccj breaking our arrangement to pay on pay day. Anyway I forgot about as you d with no communication thier side...
I get a call as I was about to enter shower from Louise. I said OK I'll pay give me 10 minutes to finish my shower. She said if I don't put a towel on tight now and pay she will send bailiff to my house. I have a mother with alzeimhers and dementia. The stress of that would be harmful to her health. So I had to quickly wash the soap and pay her. They lack human decency and a poor organisation

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Emma

Matter Type:

Residential Conveyancing

Emma

July 26, 2021

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Conveyancing for sale and purchase

This is the second time I've used Butcher & Barlow for conveyancing and they've been consistently brilliant.

I was selling and purchasing a home in London and the first COVID lockdown hit a few months into the process. Abbie was incredibly efficient, very easy to get hold of, and I always felt like she was on my side. The pandemic did slow things down that were outside of Abbie's control but she kept on top of everything and everyone brilliantly and I honestly think if it wasn't for her then the whole thing would have fallen through.

Despite some extra work being involved from what was anticipated, the fees I was originally quoted were what I was charged. I've since recommended Abbie to a friend, who is similarly happy with the help and advice received.

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Joe

Matter Type:

Residential Conveyancing

Joe

July 23, 2021

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First Class Conveyancing

Abbie handled my property purchase including implementing Help to Buy incentives and did a perfect job.

Extremely responsive and easy to deal with.

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Cathy

Cathy

February 25, 2021

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Went above and beyond

I just wanted to thank you personally for the handling of my case. You have been unbelievable, helping me through every single aspect of this case and I appreciate you went above and beyond as I have been highly emotional throughout this process. If this matter returns to court I would only feel comfortable coming to yourself Honestly I cannot thank you enough. Thank you for being so understanding and protecting my beautiful and happy boy. I could have just unraveled with the stress of it all without you taking control of everything and assisting me, I’ll be forever grateful

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Reviews collected from

Suzy

Suzy

July 05, 2024

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Suzy

Very poor

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Peter

Matter Type:

Residential Conveyancing

Peter

March 19, 2024

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Collected on:

Peter

Excellent service from Paula Abbie and Emily at all stages of the sale of my property. The staff on the reception are so helpful and friendly. It has been my absolute pleasure to deal with them all. I will strongly recommend anyone selling or buying a property in the future to use them.
Peter.

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paul

paul

August 29, 2023

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paul

Very good very professional

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Paul

Paul

May 13, 2022

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Paul

Would have given them 0 stars but apparently you can’t do that. When it comes to family law, butcher and Barlow are second to none!! If your lying to gain a malicious and vindictive advantage then these are the solicitors for you. They will help put your lies forward in family court and no matter how many times you want to change your allegations, butcher and Barlow will help you to achieve that too!! However, if your a male victim, then this is not the solicitor for you, they will look through your evidence, then turn you down? Male victims are not supported here, but if your female! Come along and we’ll be more than happy to stop your ex from seeing his children, and make you shine in family court!! Bear in mind that any harm comes to my children, I will make sure that all your statements and allegations (including the ones that have been changed over 5 times now) are all put on public display……….

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Premier

Premier

November 30, 2021

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Premier

We recently used Andy MacKenzie and his assistant Courtney to complete a sale of a commercial property for us. From instruction to completion took less than 3 weeks! They were professional and efficient throughout and we will definitely use their services again. Can highly recommend!

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About this branch

Description

Butcher & Barlow is a Legal 500 Firm with a rich heritage and 12 Offices across the North West. We pride ourselves on being a law firm with local connections but the size to provide an approachable expert in every field. We are big enough to cope with the requirements of all manner of clients across a broad range of services, from making a Will to multi million pound share sales, but we do not forget that the personal touch and attention to detail is what sets us apart from others in the profession. We are the big firm on the doorstep. We are your Solicitors, for life.

Regulated by

Solicitors Regulation Authority

Legal services

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