proddowmackay.law

We were highly recommended Praddow Mackay from someone who had used them before. We were disappointed that we didn't have the same positive experience.
The process s of providing source of funds was laboursome, which was expected, but things we thought had been signed off were requested again last minute. I think dealing with giftors could be done better as ours often felt under immense pressure to get documents together ASAP (any only later told they had time) and to get them perfect. Things they thought they had dealt with, again, were brought up again later down the line.
Personally, I think this process would benefit from a shared list of documentation which both parties can access and see when it's need if it's been uploaded and when it's been signed off.
The communication was OK, although when our case was handed over to Bimpe this was not communicated with ourselves, the estate agent or our Moneybox liaison person.
The last week very stressful as we waited for the compliance team to sign off the file which seemed to take ages with little communication. This was not Bimpe's fault and she did everything she could to get us to complete on the expected day. Having no justification from the compliance team was frustrating. We ended up completing and exchanging on the same day which seemed unnecessary seeing as there were only two parties involved.
Perhaps all conveyancing experiences are similar but as first time buyers and having been highly recommended this firm, we were disappointed.

Proddow Mackay had my file for nearly 5 months and only 3 weeks before my mortage offer was due to expire, source of funds were being looked into. Bimpe, William and Sam failed to respond to my emails on many occasions. I was constantly having to chase. I requested a phone call from Sam to discuss my concerns but she rather go back and forth via email. Not once have the taken accountability for their mistakes. I went around in circles, William would ask me for a document and within the following weeks Bimpe would ask me to provide the same document. No communication within the team let alone communication with myself. This process has caused a great deal of stress, when I let Sam know this, there was no empathy. Proddow Mackay.law was referred to me by mortage advisor and this a big mistake.

Seemed to take a while to get things sorted And asked for the same information several times.

I found my solicitor at Proddow Mackay proactive and very helpful under difficult circumstances.

Everyone very helpful and easy to work with. Everything went through smoothly and efficiently. Jenni Richards in particular was extremely helpful.

Great from start to finish, no problems at all, super service and speedy when needed and slowed on instruction from myself. Sam Brett was amazing throughout.

Went above and beyond. Nothing was to much trouble. Was easy to get hold of if we wanted an answer. Explained things we didn’t understand. Would recommend as they gave a very high standard.

I am generally pleased with the service provided. Once I established a link to Bimpe, we created a good working relationship which overcame the hurdles which we encountered with this purchase.
I would have liked more communication from the start, with a guideline of all the processes which needed to be achieved. A track record for the customer is a good way to show the progress. I felt that some of the ground work was missed.
Bimpe worked hard to complete the requirements, and I am appreciative that she went the extra mile to get the job done!

The process was generally smooth, although there were a few requests from more junior staff that either duplicated information, or when sent was not clear that it had been received