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Gary
Amazing. I have used this firm for all my property transactions and they have always delivered and on time and their fees are very competitive. Sam and Bimpe and Paula are superstars who are all very efficient and knowledgeable.
They always pick up the phone and when they dont they return calls and emails promptly. I would highly recommend this firm if you are seeking a stress/hassle free process. Regards, Ranjit (Gary) Mander
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Selling and buying
Selling and buying was very stressful and complicated at times but Jenni, Sam Bimpe were on hand to support and assist with any questions I had. It takes time which I understood and I had clear and thorough reports, communication and guidance throughout. Thank you ladies! Will be recommending to all my friends.
Lawyer named in this review: Bimpe Gureje
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Great experience
I had a great experience working with Proddow Mackay on the purchase of my flat. They were professional, thorough, and communicated every step clearly, which made the process much smoother. They handled the paperwork efficiently, keeping me informed and reassured throughout. Whenever I called, they answered and I had a quick feedback on any questions I raised.
Bimpe mainly took care of all my documents and Sent communications regularly. Also thank you Sam and William for your email support. I highly recommend for anyone looking for a reliable and dedicated solicitor for property transactions.
Lawyer named in this review: Bimpe Gureje
A representative from Proddow Mackay (conveyancing) Limited responded to this review on 19 November, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Came through in the end but generally a bit disappointing
We were highly recommended Praddow Mackay from someone who had used them before. We were disappointed that we didn't have the same positive experience.
The process s of providing source of funds was laboursome, which was expected, but things we thought had been signed off were requested again last minute. I think dealing with giftors could be done better as ours often felt under immense pressure to get documents together ASAP (any only later told they had time) and to get them perfect. Things they thought they had dealt with, again, were brought up again later down the line.
Personally, I think this process would benefit from a shared list of documentation which both parties can access and see when it's need if it's been uploaded and when it's been signed off.
The communication was OK, although when our case was handed over to Bimpe this was not communicated with ourselves, the estate agent or our Moneybox liaison person.
The last week very stressful as we waited for the compliance team to sign off the file which seemed to take ages with little communication. This was not Bimpe's fault and she did everything she could to get us to complete on the expected day. Having no justification from the compliance team was frustrating. We ended up completing and exchanging on the same day which seemed unnecessary seeing as there were only two parties involved.
Perhaps all conveyancing experiences are similar but as first time buyers and having been highly recommended this firm, we were disappointed.
Lawyer named in this review: Bimpe Gureje
A representative from Proddow Mackay (conveyancing) Limited responded to this review on 07 November, 2024
We are really sorry you feel disappointed with the outcome of your matter. Please do contact us directly for a further explanation as to the current position.
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Disappointed & Frustrated
Proddow Mackay had my file for nearly 5 months and only 3 weeks before my mortage offer was due to expire, source of funds were being looked into. Bimpe, William and Sam failed to respond to my emails on many occasions. I was constantly having to chase. I requested a phone call from Sam to discuss my concerns but she rather go back and forth via email. Not once have the taken accountability for their mistakes. I went around in circles, William would ask me for a document and within the following weeks Bimpe would ask me to provide the same document. No communication within the team let alone communication with myself. This process has caused a great deal of stress, when I let Sam know this, there was no empathy. Proddow Mackay.law was referred to me by mortage advisor and this a big mistake.
Lawyer named in this review: Bimpe Gureje
A representative from Proddow Mackay (conveyancing) Limited responded to this review on 07 November, 2024
We are really sorry you feel disappointed with the outcome of your matter. Please do contact us directly for a further explanation as to the current position.
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Flat purchase
I am generally pleased with the service provided. Once I established a link to Bimpe, we created a good working relationship which overcame the hurdles which we encountered with this purchase.
I would have liked more communication from the start, with a guideline of all the processes which needed to be achieved. A track record for the customer is a good way to show the progress. I felt that some of the ground work was missed.
Bimpe worked hard to complete the requirements, and I am appreciative that she went the extra mile to get the job done!
Lawyer named in this review: Bimpe Gureje
A representative from Proddow Mackay (conveyancing) Limited responded to this review on 09 October, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Property purchase
Process was made simple and efficient with great feedback from Bimpe Gureje and William Holloway.
Lawyer named in this review: Bimpe Gureje
A representative from Proddow Mackay (conveyancing) Limited responded to this review on 10 October, 2024
Thank you for your positive review. I will pass the feedback onto the team
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Good experience
This is the second time I’ve used Proddow Mackay services. I’m still glad I used them, they’re very thorough, both this time and during the last occasion. I did have issues initially on this instruction, but it was all sorted and dealt with promptly.
Lawyer named in this review: Bimpe Gureje
A representative from Proddow Mackay (conveyancing) Limited responded to this review on 10 October, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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29 Webster Close
We have been treated beautifully by the team. The exchange and completion took maybe a few weeks longer than expected, and a few follow up communications were required.
Lawyer named in this review: Bimpe Gureje
A representative from Proddow Mackay (conveyancing) Limited responded to this review on 10 October, 2024
Thank you for your review. We will pass the feedback onto the team
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Leasehold purchase
The whole team were great, really attentive and answered any questions I had. It was so easy to speak to someone over the phone when needed and any issues were sorted promptly.
Lawyer named in this review: Bimpe Gureje
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Brilliant service
To be honest, they always answer the phone, they’re quick to respond to emails and they’re realistic about time frames so I really can’t complain. My property was relatively complex and they handled it extremely well
Lawyer named in this review: Bimpe Gureje
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