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We all experience risk, change and conflict at some point in our lives. Every person is different and faces their own set of unique challenges, whether it is protecting their family, their interests or their business assets. At Battens we believe it is important to take the time to listen and understand you, guiding you through some of life’s significant milestones with a wise and collaborative approach. Our clients count on us for our renowned legal expertise, fresh thinking and pragmatic insight, delivered in clear, jargon free language. We are proud to be an award-winning law firm and we are proud of our 300-year old history and reputation for hard work, commitment and timeless values in a modern world full of complexity and uncertainty. Read more...
Battens Solicitors Limited
have 6 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Battens Solicitors Limited on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Battens Solicitors Limited. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Battens Solicitors Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Battens Solicitors Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Battens Solicitors Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Battens Solicitors Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Battens Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Anonymous
Collected on:
Thank you to Dawn our case was dealt with professionally and with very good advise at ever stage. It wasn't easy for us to deal with a very difficult employee, however Dawn gave us a lot of confidence to deal with the person concerned to a successful out come for us as the employer.
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Moira
Collected on:
We are extremely satisfied with the friendly and efficient service we received. Nicola was really pleasant to deal with and responded to every enquiry promptly. We felt very comfortable with her friendly, efficient approach. We will not hesitate to use this company again and we have already asked them to deal with a probate matter. Again, the response has been prompt, friendly and very informative.
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Matter Type:
Debt Recovery
Ross
Collected on:
Very inadequate service, characterised by extensive delays and a clear lack of attention being paid to our case. The end result was that we ended up behind where we started with the matter having accrued a significant cost with Battens. All very disappointing and would not recommend them to anyone.
A representative from Battens Solicitors Limited responded to this review on 30 July, 2024:
Thank you for your feedback. We pride ourselves on our high levels of customer care and satisfaction. We take all complaints seriously and have a rigorous complaints procedure to resolve any issues that our clients may have. For completeness, we note that we have of course already addressed your complaint under our complaints procedure. It was also considered by the Legal Ombudsman who took no action. We regret of course that you remain dissatisfied with the outcome of those procedures.
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Anonymous
Collected on:
An excellent experience from start to finish which was a total period of nine months selling my house with a three month pause. Both Jayne and Pippa were available to answer questions and their response times to all enquiries was incredibly fast. It made the whole process really easy and hassle free from my side. We will be buying a new home in a few months and have no hesitation in recommending Battens.
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Anonymous
Collected on:
This matter involved dealing with a wayleave for a Utility company - something with which I have no experience. I received sound advice and felt confident in dealing with the company as a result. I always felt that Rupert Edwards, who handled my case, represented my interests in a most professional and supportive manner and I was completely satisfied with the outcome.
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Rosie
Collected on:
Ross is a great solicitor, he is thorough, communicative, proactive and transactions are speedy. Nothing is ever too much trouble. 100% recommend him and his team.
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Anonymous
Collected on:
We recently used Ross Siviter and Mandy Hutchinson for our recent sale and purchase, would 100% recommend them to anybody looking to move home.
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Anonymous
Collected on:
I was very happy with the service and advice I received from the Sherborne office both in dealing with the handling of my late sister-in -law's probate application, handling the estate affairs and administrating the sale of my sister-in -law's property.
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Anonymous
Collected on:
I just wanted to thank you for all of your effort over the last 2 years. From when I first met you with a letter I couldn't understand, right through to end you have been an absolute star and kept me confident I was going to be OK. I don't think I would have trusted anyone else with getting that result. Thank you so much.
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Cherryblossom
Collected on:
Brian handled a share sale on my behalf and he was extremely efficient and professional. Nothing is too much trouble and he was also very patient with me asking every little question. Communication was great as Brian always responsed to all emails and calls in a timely manner, even when its out of office hours. Highly recommended.
A representative from Battens Solicitors Limited responded to this review on 06 December, 2023:
Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors
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Peter
Collected on:
I've know Patrick for several years prior to him joining Battens and actively sought him out to undertake some new business. As always he provided an excellent service in his usual concise, efficient and economic way.
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Nick
Collected on:
Excellent advice given which was helpful in our venture to protect a community group and festival. Will use again!
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Reanna
Collected on:
Highly recommend! Hannah Richards has made the process smooth & stress free. I’ve been impressed with her clear and constant communication which has been very professional and efficient. Thank you.
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Jean
Collected on:
Excellent service. We used Battens for our house sale and purchase. Nicola and her assistant Clare were always available. They were friendly, helpful, efficient and kept us fully informed. Would definitely recommend.
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Rita
Collected on:
Following the death of my husband, I have left three messages for someone to call me about his will. I have heard nothing, to date. Very disappointed, as we have previously had good service.
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We all experience risk, change and conflict at some point in our lives. Every person is different and faces their own set of unique challenges, whether it is protecting their family, their interests or their business assets. At Battens we believe it is important to take the time to listen and understand you, guiding you through some of life’s significant milestones with a wise and collaborative approach. Our clients count on us for our renowned legal expertise, fresh thinking and pragmatic insight, delivered in clear, jargon free language. We are proud to be an award-winning law firm and we are proud of our 300-year old history and reputation for hard work, commitment and timeless values in a modern world full of complexity and uncertainty.
