Battens Solicitors Limited

01935814811

We all experience risk, change and conflict at some point in our lives. Every person is different and faces their own set of unique challenges, whether it is protecting their family, their interests or their business assets. At Battens we believe it is important to take the time to listen and understand you, guiding you through some of life’s significant milestones with a wise and collaborative approach. Our clients count on us for our renowned legal expertise, fresh thinking and pragmatic insight, delivered in clear, jargon free language. We are proud to be an award-winning law firm and we are proud of our 300-year old history and reputation for hard work, commitment and timeless values in a modern world full of complexity and uncertainty. Read more...

Address
The Bank House
Long Street
Sherborne
Dorset
DT9 3BU
01935814811
www.battens.co.uk

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Available lawyers at Battens Solicitors Limited

Ross Siviter

Alison Lloyd

Michelle Roberts

Conveyancing Executive

Kate Golding

Nicola Pugsley

Associate Chartered Legal Executive

Michelle Green

5.0 out of 5

(1)

Chartered Legal Executive

Claire Colborne

0.0 out of 5

(0)

Associate Chartered Legal Executive

Emily Franklin

0.0 out of 5

(0)

Solicitor

How Battens Solicitors Limited Compares

Value for money

This firm - 95%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Battens Solicitors Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Battens Solicitors Limited. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 11%

Overpriced 0%

About Right 88%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 96%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Battens Solicitors Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Battens Solicitors Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 96%

No 4%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Battens Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 3

299th / 4579

Company & Commercial

1st / 9

316th / 4358

Housing & Property

1st / 17

142nd / 4239

Family Law

1st / 8

532nd / 3839

Wills, Trusts & Probate

1st / 10

433rd / 3497

Commercial Property

1st / 8

342nd / 3311

Employment

1st / 6

314th / 3096

Regulations

1st / 3

141st / 2562

Personal Injury

1st / 7

213th / 2365

Money & Tax

1st / 8

194th / 1836

Professional Negligence

1st / 2

145th / 1194

IT & Intellectual Property

1st / 1

106th / 1052

Dispute Resolution

1st / 4

194th / 1033

Clinical Negligence

1st / 5

164th / 940

Banking

1st / 6

55th / 700

Agriculture

1st / 4

161st / 599

Construction

1st / 2

90th / 582

Charities

1st / 4

84th / 564

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

Excellent

424
Very Good

1
Average

0
Poor

3
Awful

17

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Paige

February 04, 2025

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Samantha Pattle is INCREDIBLE

We could not have wished or asked for a better experience with Battens, Samantha Pattle was our solicitor and honestly she was amazing! We had a ridiculously tight time line to complete within and Sam made it happen, nothing was too much work, communications were constant, Bonnie (Sam's assistant) was incredible, always there to answer all our questions and put it all together. If you are buying or selling a property I would HIGHLY recommend Samantha Patlle from Sherborne branch.

A representative from Battens Solicitors Limited responded to this review on 04 February, 2025:

Thank you for your review and your positive comments about Samantha Pattle from our Conveyancing team in Sherborne. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

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Wills, Trusts & Probate

Matter Type:

Wills

Armitage

December 05, 2024

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Thanky you Emily

Emily was very thorough and explained everything very clearly and succinctly - would not hesitate to recommend her services.

A representative from Battens Solicitors Limited responded to this review on 14 January, 2025:

Thank you for your review and your positive comments for Emily in our Wills, Trusts and Probate team. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

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Wills, Trusts & Probate

Matter Type:

Wills

Anonymous

September 10, 2024

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Very efficient

My wife was diagnosed with cancer this year, when it came to End of Life care . Leanne and the team were very supportive and helped us through an extremely difficult time, with regards to our Wills and other legal matters. After my sadly passed away your team helped me through the remaining legal matters, probate, house transfer, HMRC and trust registration, this was all carried in a very efficient manner but with sympathetic approach and for this I will be forever grateful. Many Thanks to Leanne and your team at Batten's Yeovil.

A representative from Battens Solicitors Limited responded to this review on 14 October, 2024:

Thank you for your review and your positive comments for Leanne in our Wills, Trusts, Probate and Estate Administration team. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

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Anne

August 07, 2024

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Thank you

My sisters and I have just completed on our late parents house, and the whole process was taken care of swiftly and professionally by Battens. We were informed at each stage by Emma, with plenty of updates, and any questions answered promptly. Thankyou to both Emma Taylor, and Emily Crossman for your help in this matter.

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Anonymous

July 11, 2024

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Pleasure to deal with

Emma Taylor and Emily Crossman were a pleasure to deal with and helped me through every stage of my house purchase. There were no delays and completion happened as planned.

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Anonymous

May 08, 2024

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Brilliant

I have had a great customer experience from Battens, Lesley has been brilliant and so professional in the handling of my Will.

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Anonymous

April 15, 2024

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Can't recommend them enough!

We recently instructed Emma Taylor and her assistant Emily Crossman to handle the conveyancing of our first time house purchase. We could not fault them or their service in any way. Their approach was both professional and friendly, they worked with speed and efficiency, keeping us updated regularly and quickly addressed any queries and issues. A process which we thought would be extremely stressful was handled with ease and experience. Both Emma and Emily have been absolute stars, helping us to complete in record time and we couldn't recommend them highly enough.

A representative from Battens Solicitors Limited responded to this review on 04 April, 2024:

Thank you so much for your positive feedback. We are thrilled to hear that you had a great experience with Emma and Emily from our residential team. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

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Anonymous

December 04, 2023

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Thank you Lucy

Lucy was the most professional and approachable solicitor I have used. Moving house can be so stressful but not if Lucy does your conveyancing.

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Anonymous

July 10, 2023

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Excellent service

Excellent service throughout, lovely approachable team. I highly recommend Lesley Eveleigh.

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Anonymous

April 21, 2023

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Strongly recommend

Professional and business like. My instructions were dealt with by a team, ensuring responses were prompt and met the requirement. Queries were dealt with patiently and with clarity. I strongly recommend.

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Reviews collected from

hannah

May 12, 2023

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hannah

I would not recommend this solicitor. My true experience has been that unfortunately my grandmother in her vulnerable state has still not received her money after 2.5 years that she should have inherited from her ex partner. Our families emails are ignored, our calls missed, their promises and their self imposed deadlines broken and we would question the duplicate charges that have been put through charging us for when they send us duplicate documents so I would query if we are not being charged twice for a number of things. My nan has not had her money still. Every email we send them asking them when they are going to do what they have agreed costs us an enormous amount and is never actioned satisfactorily. For the amount of money we have been charged as a family, i don’t consider it value for money. After this matter has been resolved, we will be going with a different solicitor. I ask that they please do better in the future.

A representative from Battens Solicitors Limited responded to this review on 16 May, 2023:

We are very sorry to hear about your experience. We pride ourselves on our high levels of customer care and satisfaction. We take all complaints seriously and have a rigorous complaints procedure to resolve any issues that our clients may have. If you have not already done so, please contact our Complaints Officer Katherine Gilmour at Battens Solicitors, Mansion House, Princes Street, BA20 1EP or email katherine.gilmour @battens.co.uk who will be happy to discuss the matter with you. Thank you for bringing this issue to our attention. Kind Regards, Battens Solicitors

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Nikki

August 10, 2022

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Nikki

Very helpful, inclusive and kind

A representative from Battens Solicitors Limited responded to this review on 11 August, 2022:

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

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Morgwen

June 25, 2022

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Morgwen

Used for house purchase, staff went above and beyond following a banking issue. Would highly recommend

A representative from Battens Solicitors Limited responded to this review on 30 June, 2022:

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

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Katherine

May 20, 2022

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Katherine

Very professional team that respond promptly to enquiries, clear in direction, and sound advice. Nicola and Clare have been excellent throughout and I recommend them for any conveyancing work.

A representative from Battens Solicitors Limited responded to this review on 23 May, 2022:

Thank you for your review and your positive comments for Nicola and Clare in our residential property team. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

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October 27, 2021

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A client

We have used Battens for over 4 years for all matters from family law, conveyancing, to wills and estate planning and cannot recommend them highly enough.

A representative from Battens Solicitors Limited responded to this review on 28 October, 2021:

Thank you for your review and your positive comments for Battens. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

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