Solicitor at Battens Solicitors Limited
Iain James Cole
Solicitor
SRA ID: 355576
Iain James Cole is a Consultant with Battens Solicitors Limited. They have 15 years' experience in the areas of Consumer, Construction, Professional Negligence, Company & Commercial working as a solicitor.
Mansion House, 54-58 Princes Street, BA20 1EP
Licensed for 15 years
Practice Areas
Consumer, Construction, Professional Negligence, Company & Commercial
2 Client Reviews
Overall experience
- Value For Money
- Approachability
About Iain James Cole
Iain James Cole is a Consultant with Battens Solicitors Limited. They have 15 years' experience in the areas of Consumer, Construction, Professional Negligence, Company & Commercial working as a solicitor.
Languages Spoken: English
Contact Iain James Cole
Address
Battens Solicitors Limited
Mansion House
54-58 Princes Street
BA20 1EP
Phone 01935846000
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Very inadequate service
Very inadequate service, characterised by extensive delays and a clear lack of attention being paid to our case. The end result was that we ended up behind where we started with the matter having accrued a significant cost with Battens. All very disappointing and would not recommend them to anyone.
Lawyer named in this review: Iain James Cole
A representative from Battens Solicitors Limited responded to this review on 30 July, 2024
Thank you for your feedback. We pride ourselves on our high levels of customer care and satisfaction. We take all complaints seriously and have a rigorous complaints procedure to resolve any issues that our clients may have. For completeness, we note that we have of course already addressed your complaint under our complaints procedure. It was also considered by the Legal Ombudsman who took no action. We regret of course that you remain dissatisfied with the outcome of those procedures.
Was this review helpful? Yes
Very slow response times, and double billing
Whilst I found them knowledgeable enough, they have double billed quite often. Including billing me for chasing them (which was credited when challenged), I also had to frequently chase several times to simply get a reply
Lawyer named in this review: Iain James Cole
A representative from Battens Solicitors Limited responded to this review on 15 April, 2024
We are very sorry to hear about your experience. We pride ourselves on our high levels of customer care and satisfaction. We take all complaints seriously and have a rigorous complaints procedure to resolve any issues that our clients may have. If you have not already done so, please contact our Complaints Officer, Katherine Gilmour, at Battens Solicitors, Mansion House, Princes Street, BA20 1EP or email katherine.gilmour @battens.co.uk who will be happy to consider this matter with you.
Was this review helpful? Yes