Rehan
Collected on:
Wonderful Wonderful Wonderful genuine people
MR BROUGHTON WONDERFUL SERVICES LOVE TO RECOMMEND EVERYONE. I GOT GREAT EXPERIENCE WITH THEM. I HAVE KNOWN THEM FROM 25 YEARS.
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Ross Coates Solicitors
01473 621 800
When Instructing a Solicitor we think you should be confident in the knowledge that you are happy with the person you will be trusting to undertake your instructions. That’s why here at Ross Coates we are pleased to be able to offer a free 15 minute Consultation so you can meet or speak to your dedicated Solicitor before instructing us. Our mission is to make it easy for people in the UK to access quality legal services at a fair price. Read more...
Also known as - Harmony Law, Unite Solicitors, Harmony Conveyancing
- Address
- IP5 2NP
- 01473 621 800
- www.rosscoates.co.uk
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How Ross Coates Solicitors Compares
Value for money
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Ross Coates Solicitors on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Ross Coates Solicitors. These questions include:
- Value for money (a rating of 1-5)
- How much were you initially quoted or how much did you expect to pay?
- Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
- Did you think this was underpriced, overpriced or about right?
- Overall experience
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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Would recommend to
friends and family
ReviewSolicitors uses our community data to show you how many clients used Ross Coates Solicitors and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Ross Coates Solicitors performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Satisfied with
outcome of matter
ReviewSolicitors uses our community data to show you how many clients used Ross Coates Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Ross Coates Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Rankings by area of expertise
The rankings below show the areas of expertise that Ross Coates Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Review Sources
Client Reviews
Reviews summary
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Excellent
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Very Good
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Average
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Poor
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Awful
Overall experience
- Value For Money
- Communication
- Initial Impressions
- Approachability
- Documentation Accuracy
- Legal knowledge
Matter Type:
Residential Conveyancing
Alan
Collected on:
Timely support and kept well informed
Our experience with Ross Coates.... well informed and timely
Our experience with Ross Coates solicitors was excellent. Emails and letters were timely and we were kept well informed throughout the process. We experienced no difficulty liaising by phone, and even when our contact was on holiday, another team member was able to give us up to date information and we felt that the team had our case well in hand. A discrepency was noticed with our purchase and the necessary indemnity insurance was sought- which was very reassuring. We felt the costs were reasonable and the service was good value for money. Overall our experience with the company was a very professional and thorough.
A representative from Ross Coates Solicitors responded to this review on 29 November, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Liam
Collected on:
Look before you leap and then run!!
Worst firm ever, avaoid at all costs. took a year to seell a flat for me and they after sending me a letter to say my mortgage had been paid off in December, I got a call from the mortgagae company to say my mortgage was in arrears. This was in February so 3 months after the sale almost. When I spoke with them, I said I was going to the police as it was not correct They then said they had forgot to pay it off?? How can you forget £75,00 is in your account, and looking at other reviews this is not the first time this has happened. Rude, poor conduct of spelling skills and knowledge from the staff, The only good reviews on here must be written by family and friends of Ross Coates.
Charged me £1200 in January 2023 to complete in a week as they were ready to exchange but only took them until December 2023 and then when I asked for a refund in July 2023 they said if I did that I would go to the bottom of the queue!
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Matter Type:
Residential Conveyancing
Margaret
Collected on:
Disappointing
Too slow in responding to emails, on several occasions did not answer the phone. Team handling my conveyancing weren’t communicating well.
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Matter Type:
Purchase and Sale
Zoe
Collected on:
The absolute worst
Initial contact was positive all though the wanted payment upfront.
However the 7 months they took to complete my relatively straight forward sale were extremely stressful.
Team 1 at Ross Coates are the most unprofessional group of people I have dealt with. They do not answer their phone, take a very long time to reply to emails (if they even bother to reply at all).
I nearly lost my sale twice because of there negligence. They lost me rental income and even over paid my service charges which after two months of completion I am still fighting to get back after it taking all this time for them to confirm they overpaid.
The did not pay of my redemption in time and I continued to pay my mortgage even though my property was sold!
They offer advice or guidelines and finally completed with no notice. So I was left scrambling at the last minute to get keys sorted and close internet accounts etc. which in return lost me more money.
After two weeks of completion I still hadn't received the funds, I finally got in contact with David who was more professional and had my funds transferred that day as well as offer me £100 gesture of good will.
I had made a complaint during my sale to the customer care manager who was just in-experienced and rude, she even put the phone down on me!
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Matter Type:
Residential Conveyancing
Noel
Collected on:
House sale money missing. SCAMMERS
As of today nearly 2 weeks on , the outstanding mortgage on our sale property has still not been cleared, our estate agents are chasing their fees and claiming breach of contract and they have overpaid us equity on the property, this is despite David in accounts PROMISING the mortgage was being paid via a rare phone call Tuesday 23rd April .
On Monday the 29th April we will be paying the mortgage on a property we no longer own.
Every single professional body involved in this transaction, from the buyers solicitor, the mortgage brokers, the estate agents are urging us to report this company to the Law Society and the SRA and we will be exploring every avenue including police reports and recouping costs , as on a personal note dealing with this awful company has made my partner mentally ill and be signed off work.
Now before the team at Ross Coates try and bury this review for "harmful & illegal content " What i would like is, Monday 29th send us a COMPLETE and correct statement and breakdown of the fees, immediately clear our outstanding HSBC mortgage with the sale funds you are sitting on, pay our estate agent their fees, tell us how much we owe YOU as you've overpaid us and finally as a gesture of goodwill waive your fees.
You are acting illegally retaining these funds and are in breach of all professional conveyancing standards.
If we do not hear from you by midday we will assume the funds have been taken fraudulently and will be alerting Ipswich Police.
(I will not be removing review as asked previously, and will update it when successfully resolved)
If you value you sanity do not engage with this company for conveyancing, they do not understand their legal commitments .
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Mohammed
Collected on:
WORST SOLICTORS WHO WILL CHEAT YOU. BEWARE, PLEASE STAY AWAY
This company is a fraud!! They will cheat you of your money and refuse to return it to you.
I have lost my house purchase as they refused to pay the sellers solicitors my full cash payment for the property purchase. They kept nearly £200,000 of mine in their personal accounts and misused my money. knows if they invested my money and made money from it.
After reporting them to the SRA and close to opening a police report, only then have they finally returned my money after 1 month of misuse.
Dara singh and Remersh Kaur, Krishan all work together, convincing you to send them full monies, only then to ignore your calls and emails and make excuses not to complete the house purchase. They are all related internally and are misusing your money.
Ross Coates himself is always too scared to attend any calls.
I have taken steps on legal proceedings against this solicitors.
PLEASE STAY AWAY. YOU WILL BE CHEATED BY THEM!
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Louise
Collected on:
Unprofessional
Extremely unprofessional. They told me a date for my house exchange but I didn’t hear much from them. When I called them three days before the exchange they said their system was down and they would call me back. They didn’t call me back so I called them a day before my exchange date. They told me the exchange is no longer happening on that date. Poor communication. They gave me a new exchange date for six days later. I received a poorly worded email two days before my new exchange date to say the exchange isn’t going ahead. They were very quick to pass the blame onto the other solicitors in the exchange. Thankfully I hadn’t paid out for a removal service. If I had I doubt I would have been compensated.
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Emma
Collected on:
Extremely slow and hidden charges
They are the slowest solicitors I have ever used. They lied to us about their timescales and how long things were taking to get to them from 3rd partys. We have proof of this. It's took about twice as long to actually progress to closing than it should of. They didn't tell us we needed another 900 as we couldn't use the top up from the government isa until AFTER we signed the contract a day before completion meaning we had 24 hours to pull nearly £1000 out if thin air or lose over 10k. Then had the audacity to overcharge us from what they originally quoted on top of the hidden fees (there are a lot check the website) and charging us for services they didn't provide (eg the government isa fee when we couldn't use it in the end). They make many mistakes on very simple things like important documents containing the wrong information like the correct house number. They are very slow to reply to emails and good luck getting hold of them on the phone.
Avoid at all costs. 2 stars instead of 1, only because the person who did close the purchase seamed competent.
Made what should have been a major life event into a nightmare. Awful experience.
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Paul
Collected on:
Conveyancing
The worst solicitors I've ever used. About at all costs. The missed me off the freehold of a joint freehold flat. The produced a fake email apparently from me, saying I didn't want to be on the freehold. But still charged me £500 extra to deal with the freehold. Absolute robbing solicitors. Went through the complaints procedure to no avail as their so called independent solicitor that deals with complaints actually works for them to cover holidays. Went then to the law society which again were extremely unhelpful. How this firm is still in business is beyond me....
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Ross Coates Solicitors are accredited by
About this branch
Description
Our values provide the framework for how we engage with our colleagues, customers and stakeholders every single day and can be summed up three simple statements: Do it Right - We’re passionate about the quality of our work, and we always aim to achieve the highest professional standards. Work Well With Others – We share our knowledge, experience and ideas and encourage respect. Take the Lead – We challenge ourselves to be the best, strive for innovation and commit to do all we can to help our clients. If you would like to speak to us in relation to a Legal Matter please feel free to complete the form below and one of our staff will be in contact in due course.
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Personal areas of law
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Driving offences
- Appeal driving conviction
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Employment
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Housing & Property
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