Ross Coates Solicitors

Worst firm ever, avaoid at all costs. took a year to seell a flat for me and they after sending me a letter to say my mortgage had been paid off in December, I got a call from the mortgagae company to say my mortgage was in arrears. This was in February so 3 months after the sale almost. When I spoke with them, I said I was going to the police as it was not correct They then said they had forgot to pay it off?? How can you forget £75,00 is in your account, and looking at other reviews this is not the first time this has happened. Rude, poor conduct of spelling skills and knowledge from the staff, The only good reviews on here must be written by family and friends of Ross Coates.
Charged me £1200 in January 2023 to complete in a week as they were ready to exchange but only took them until December 2023 and then when I asked for a refund in July 2023 they said if I did that I would go to the bottom of the queue!

This company is a fraud!! They will cheat you of your money and refuse to return it to you.
I have lost my house purchase as they refused to pay the sellers solicitors my full cash payment for the property purchase. They kept nearly £200,000 of mine in their personal accounts and misused my money. knows if they invested my money and made money from it.
After reporting them to the SRA and close to opening a police report, only then have they finally returned my money after 1 month of misuse.
Dara singh and Remersh Kaur, Krishan all work together, convincing you to send them full monies, only then to ignore your calls and emails and make excuses not to complete the house purchase. They are all related internally and are misusing your money.
Ross Coates himself is always too scared to attend any calls.
I have taken steps on legal proceedings against this solicitors.
PLEASE STAY AWAY. YOU WILL BE CHEATED BY THEM!

Extremely unprofessional. They told me a date for my house exchange but I didn’t hear much from them. When I called them three days before the exchange they said their system was down and they would call me back. They didn’t call me back so I called them a day before my exchange date. They told me the exchange is no longer happening on that date. Poor communication. They gave me a new exchange date for six days later. I received a poorly worded email two days before my new exchange date to say the exchange isn’t going ahead. They were very quick to pass the blame onto the other solicitors in the exchange. Thankfully I hadn’t paid out for a removal service. If I had I doubt I would have been compensated.

They are the slowest solicitors I have ever used. They lied to us about their timescales and how long things were taking to get to them from 3rd partys. We have proof of this. It's took about twice as long to actually progress to closing than it should of. They didn't tell us we needed another 900 as we couldn't use the top up from the government isa until AFTER we signed the contract a day before completion meaning we had 24 hours to pull nearly £1000 out if thin air or lose over 10k. Then had the audacity to overcharge us from what they originally quoted on top of the hidden fees (there are a lot check the website) and charging us for services they didn't provide (eg the government isa fee when we couldn't use it in the end). They make many mistakes on very simple things like important documents containing the wrong information like the correct house number. They are very slow to reply to emails and good luck getting hold of them on the phone.

Avoid at all costs. 2 stars instead of 1, only because the person who did close the purchase seamed competent.

Made what should have been a major life event into a nightmare. Awful experience.

The worst solicitors I've ever used. About at all costs. The missed me off the freehold of a joint freehold flat. The produced a fake email apparently from me, saying I didn't want to be on the freehold. But still charged me £500 extra to deal with the freehold. Absolute robbing solicitors. Went through the complaints procedure to no avail as their so called independent solicitor that deals with complaints actually works for them to cover holidays. Went then to the law society which again were extremely unhelpful. How this firm is still in business is beyond me....

I was totally dissatisfied with the service I received from Team 1 at Ross Coates solicitors. On top of their normal fee I paid an extra £300 for an expedited service to exchange and complete prior to going overseas. No one ever answered the phone on the direct line to Team 1. I only managed to get through to reception after much waiting for the call to be answered. Exchange and completion toll place on the day I was leaving to travel overseas only because I delivered the signed TR1 form to the buyers solicitor by hand otherwise exchange and completion would have taken another week. Then the final delay was that the funds didn’t arrive in my account until 3 days later so I could not hand the keys to the buyer who had to wait until the following Wednesday to gain access to the property. I would not recommend anyone to use these solicitors who were slow and inefficient until they extracted a further payment to expedite a speedier completion.