Ross Coates Solicitors

01473 244400

When Instructing a Solicitor we think you should be confident in the knowledge that you are happy with the person you will be trusting to undertake your instructions. That’s why here at Ross Coates we are pleased to be able to offer a free 15 minute Consultation so you can meet or speak to your dedicated Solicitor before instructing us. Our mission is to make it easy for people in the UK to access quality legal services at a fair price. Read more...

Also known as - Harmony Law, Unite Solicitors, Harmony Conveyancing

Address
Unit 5 - 7
Alpha Business Park
Whitehouse road
Suffolk
IP1 5LT
01473 244400
www.rosscoates.co.uk

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Accreditations

Other locations

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Available lawyers at Ross Coates Solicitors

Remersh Kaur

3.5 out of 5

(63)

Conveyancing Executive/ Team Manager (non-solicitor)

Emma Jarrett

5.0 out of 5

(5)

Conveyancer

How Ross Coates Solicitors Compares

Value for money

This firm - 72%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Ross Coates Solicitors on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Ross Coates Solicitors. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 5%

Overpriced 21%

About Right 72%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 73%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Ross Coates Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Ross Coates Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 73%

No 27%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Ross Coates Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 1

436th / 4662

Company & Commercial

1st / 1

476th / 4424

Housing & Property

1st / 1

704th / 4270

Wills, Trusts & Probate

1st / 1

604th / 3533

Commercial Property

1st / 1

499th / 3351

Employment

1st / 1

468th / 3128

Welfare & Benefits

1st / 1

130th / 820

Driving offences

1st / 1

135th / 353

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

3.7/5

Reviews summary

Excellent

136
Very Good

30
Average

2
Poor

4
Awful

70

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Liam

October 23, 2024

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Look before you leap and then run!!!

Worst firm ever, avaoid at all costs. took a year to seell a flat for me and they after sending me a letter to say my mortgage had been paid off in December, I got a call from the mortgagae company to say my mortgage was in arrears. This was in February so 3 months after the sale almost. When I spoke with them, I said I was going to the police as it was not correct They then said they had forgot to pay it off?? How can you forget £75,00 is in your account, and looking at other reviews this is not the first time this has happened. Rude, poor conduct of spelling skills and knowledge from the staff, The only good reviews on here must be written by family and friends of Ross Coates.
Charged me £1200 in January 2023 to complete in a week as they were ready to exchange but only took them til December 2023 and then when I asked for a refund in July 2023 they said if I did that I would go to the bottom of the queue!

Lawyer named in this review:
Remersh Kaur

Remersh Kaur

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Housing & Property

Matter Type:

Purchase and Sale

Rap

August 22, 2024

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Slow and inconsistent

Very slow, difficult to communicate.
Change of solicitors in the middle of the process, and even after restructuring they are slow. One day you may have 3 replies, and silence for 1 week. Even if you call 1o times you may have no answer...

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Sue

April 30, 2024

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Difficult house sale completed with excellent assistance

The sale of my late mothers property was complex with the involvement of several family members and the authorities. We had excellent assistance in navigating these complexities, and I was always able to speak to the team, who were reassuring and efficient. Despite many setbacks the house sale completed and is a weight lifted.

Lawyer named in this review:
Remersh Kaur

Remersh Kaur

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Sophie

March 14, 2024

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Absolutely awful - do not use.

I instructed the firm back in December 2023 and was told that I would be able to exchange and complete by February 2024, which seemed reasonable for a simple sell of a flat to first time buyers.

The staff are so unhelpful and the customer service is shocking I actually feel like crying when I get off the call to anyone, this is when someone does pick up to me! They offer no clarify on what is holding things up and tell me to call back in a weeks time for an update! They are rude and make you feel like a nuance for even calling.

I get sent emails with 7 attachments including messages from my buyers solicitors with enquires, I just get told to read through them all and answer them but with no clear direction on what I should be answering and reading. I send them back only to get told a week later there was a few questions unanswered therefore the hold up is my fault, even though when sending back the emails I asked if I missed anything but with no response. I can call all day and no one will pick up, if they do I get told that someone will look at my case in a few days. I have never received such bad service but all I keep getting told is they are within timescales for this type of case and it could take upto 6 months, its just shocking! I really would not recommend to anyone

Its so sad that people can get treated this way and i really feel for myself and the buyers who are now very frustrated.

Lawyer named in this review:
Ross Michael Coates

Ross Michael Coates

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Liam

February 09, 2024

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AVOID AVOID AVOID!!!!!

The staff here are diabolical and cannot even use correct grammar to send emails.
It took a year to sell a flat, even though they had an upfront payment in January 2023 to complete in a week, another way of getting money from you. Six months later it still wasn't completed so I asked for my money back, for then to be told if I did that, then I would have to go to the bottom of the list again. Then when I wanted to complain, I was told if they did that, then they couldn't act for me on my sale. I was to far in to change companies so let them carry on. They yesterday I got a call from my mortgate company after the sale completed in december 2023 (now 8th Feb 24} to say I had missed mortgage payments. When I called up they had forgot. What company forgets they have a spare £74,ooo in their bank accout???!!!

Lawyer named in this review:
Remersh Kaur

Remersh Kaur

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Housing & Property

Matter Type:

Residential Conveyancing

Duncan

November 10, 2023

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Very poor and arrogant service. Dara Singh, Ross Coates, Ipswich.

I was trying to help a relation with some queries that were raised and she didnt understand. Having contacted the writer of the email Dara Singh I was appalled by his attitude. When asking him to explain some of the queries he was rude and arrogant. He just kept repeating the words in the email and would not answer the questions put to him. They were asking for additional fees of £3200 + vat for extra work but would not fully explain why. At this point he because rude so I asked to speak to his manager, which he refused. The call was therefore passed back to the purchase who still did not get many suitable answers and was left with the impression that all he was trying to do was extract additional fees. Thus was pointed out to him, which he of course denied. Having stronger recommended Ross Coates to my relative due to the exceptional service I was given when using then this has been a disappointment and embarrassment.

Lawyer named in this review:
Remersh Kaur

Remersh Kaur

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Housing & Property

Matter Type:

Residential Conveyancing

Angela

July 14, 2022

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Fantastic, professional and caring service

We sold two houses in Buckinghamshire in 3 months using Emma Jarrett at Ross Coates Solicitors. From the moment we contacted Emma she was friendly, caring, professional and a great communicator. We used her for our first sale and she was super responsive to our questions, put us at ease and we had a great rapport with her. We did not hesitate to use her again for the second house sale. She made the whole experience easy and uncomplicated. Thank you for your professionalism and kindness Emma.

Lawyer named in this review:
Emma Jarrett

Emma Jarrett

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Housing & Property

Matter Type:

Residential Conveyancing

Paul

April 24, 2022

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Collected on:

A reliable conveyancing service

A professional solicitor with a good customer attitude , reliable and responsive.
Claire Watson and her team were great and I wouldn't hesitate to use them again for buying or selling a my property.

Lawyer named in this review:
Claire Watson

Claire Watson

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Housing & Property

Matter Type:

Residential Conveyancing

Wendy

April 08, 2022

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Outstanding Service

Outstanding Conveyancing Service with Ross Coates. Communication was excellent and all completed within time span. A very professional service all round and would not hesitate to recommend or use again in the future. A very reasonable price too. Well done!

Lawyer named in this review:
Emma Jarrett

Emma Jarrett

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Housing & Property

Matter Type:

Residential Conveyancing

Ty-Hapus

March 09, 2022

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Not a great experience

Very poor service from Claire Watson and her team. During the initial part of the sale of our property I had to chase the team for many reasons. The team forwarded parts of emails from the buyers solicitors but did not forward the attachments. I had to request these attachments many times in order to answer the buyers questions. The team then failed to forward attachments from me to them, one item I sent three times. My sale fell through and I sent an email on 23 Jan 22 marked as a high priority to let the team know and to ask advice....I'm still waiting for a reply. Not impressed with the service provided!

Lawyer named in this review:
Claire Watson

Claire Watson

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