01473 244400
When Instructing a Solicitor we think you should be confident in the knowledge that you are happy with the person you will be trusting to undertake your instructions. That’s why here at Ross Coates we are pleased to be able to offer a free 15 minute Consultation so you can meet or speak to your dedicated Solicitor before instructing us. Our mission is to make it easy for people in the UK to access quality legal services at a fair price. Read more...
Also known as - Harmony Law, Unite Solicitors, Harmony Conveyancing
Ross Coates Solicitors
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Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Ross Coates Solicitors on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Ross Coates Solicitors. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Ross Coates Solicitors and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Ross Coates Solicitors performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Ross Coates Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Ross Coates Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Ross Coates Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Mohammad
Collected on:
We have been working with these solicitors for a long time now and they never let us down.They are always happy to help and are extremely genuine.Special shout out to Mr Stephen Broughton-great person!
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Liam
Collected on:
Worst firm ever, avaoid at all costs. took a year to seell a flat for me and they after sending me a letter to say my mortgage had been paid off in December, I got a call from the mortgagae company to say my mortgage was in arrears. This was in February so 3 months after the sale almost. When I spoke with them, I said I was going to the police as it was not correct They then said they had forgot to pay it off?? How can you forget £75,00 is in your account, and looking at other reviews this is not the first time this has happened. Rude, poor conduct of spelling skills and knowledge from the staff, The only good reviews on here must be written by family and friends of Ross Coates.
Charged me £1200 in January 2023 to complete in a week as they were ready to exchange but only took them til December 2023 and then when I asked for a refund in July 2023 they said if I did that I would go to the bottom of the queue!
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Matter Type:
Purchase and Sale
Rap
Collected on:
Very slow, difficult to communicate.
Change of solicitors in the middle of the process, and even after restructuring they are slow. One day you may have 3 replies, and silence for 1 week. Even if you call 1o times you may have no answer...
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Sue
Collected on:
The sale of my late mothers property was complex with the involvement of several family members and the authorities. We had excellent assistance in navigating these complexities, and I was always able to speak to the team, who were reassuring and efficient. Despite many setbacks the house sale completed and is a weight lifted.
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Sophie
Collected on:
I instructed the firm back in December 2023 and was told that I would be able to exchange and complete by February 2024, which seemed reasonable for a simple sell of a flat to first time buyers.
The staff are so unhelpful and the customer service is shocking I actually feel like crying when I get off the call to anyone, this is when someone does pick up to me! They offer no clarify on what is holding things up and tell me to call back in a weeks time for an update! They are rude and make you feel like a nuance for even calling.
I get sent emails with 7 attachments including messages from my buyers solicitors with enquires, I just get told to read through them all and answer them but with no clear direction on what I should be answering and reading. I send them back only to get told a week later there was a few questions unanswered therefore the hold up is my fault, even though when sending back the emails I asked if I missed anything but with no response. I can call all day and no one will pick up, if they do I get told that someone will look at my case in a few days. I have never received such bad service but all I keep getting told is they are within timescales for this type of case and it could take upto 6 months, its just shocking! I really would not recommend to anyone
Its so sad that people can get treated this way and i really feel for myself and the buyers who are now very frustrated.
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Liam
Collected on:
The staff here are diabolical and cannot even use correct grammar to send emails.
It took a year to sell a flat, even though they had an upfront payment in January 2023 to complete in a week, another way of getting money from you. Six months later it still wasn't completed so I asked for my money back, for then to be told if I did that, then I would have to go to the bottom of the list again. Then when I wanted to complain, I was told if they did that, then they couldn't act for me on my sale. I was to far in to change companies so let them carry on. They yesterday I got a call from my mortgate company after the sale completed in december 2023 (now 8th Feb 24} to say I had missed mortgage payments. When I called up they had forgot. What company forgets they have a spare £74,ooo in their bank accout???!!!
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Matter Type:
Residential Conveyancing
Duncan
Collected on:
I was trying to help a relation with some queries that were raised and she didnt understand. Having contacted the writer of the email Dara Singh I was appalled by his attitude. When asking him to explain some of the queries he was rude and arrogant. He just kept repeating the words in the email and would not answer the questions put to him. They were asking for additional fees of £3200 + vat for extra work but would not fully explain why. At this point he because rude so I asked to speak to his manager, which he refused. The call was therefore passed back to the purchase who still did not get many suitable answers and was left with the impression that all he was trying to do was extract additional fees. Thus was pointed out to him, which he of course denied. Having stronger recommended Ross Coates to my relative due to the exceptional service I was given when using then this has been a disappointment and embarrassment.
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Matter Type:
Residential Conveyancing
Angela
Collected on:
We sold two houses in Buckinghamshire in 3 months using Emma Jarrett at Ross Coates Solicitors. From the moment we contacted Emma she was friendly, caring, professional and a great communicator. We used her for our first sale and she was super responsive to our questions, put us at ease and we had a great rapport with her. We did not hesitate to use her again for the second house sale. She made the whole experience easy and uncomplicated. Thank you for your professionalism and kindness Emma.
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Matter Type:
Residential Conveyancing
Paul
Collected on:
A professional solicitor with a good customer attitude , reliable and responsive.
Claire Watson and her team were great and I wouldn't hesitate to use them again for buying or selling a my property.
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Matter Type:
Residential Conveyancing
Wendy
Collected on:
Outstanding Conveyancing Service with Ross Coates. Communication was excellent and all completed within time span. A very professional service all round and would not hesitate to recommend or use again in the future. A very reasonable price too. Well done!
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Our values provide the framework for how we engage with our colleagues, customers and stakeholders every single day and can be summed up three simple statements: Do it Right - We’re passionate about the quality of our work, and we always aim to achieve the highest professional standards. Work Well With Others – We share our knowledge, experience and ideas and encourage respect. Take the Lead – We challenge ourselves to be the best, strive for innovation and commit to do all we can to help our clients. If you would like to speak to us in relation to a Legal Matter please feel free to complete the form below and one of our staff will be in contact in due course.
