Bates Wells & Braithwaite

01473 219282

Bates, Wells & Braithwaite is one of Ipswich’s leading law firms. We offer a friendly, efficient, and professional service, whether you are looking for a family law solicitor or local conveyancer. We can help you to write a will or choose a power of attorney, and our team of experienced lawyers can settle any disputes. We have a long history of helping our clients, their families, and their businesses, with a wide range of private and commercial legal services. Our ethos is to offer clear and straightforward legal advice. We assist our clients every step of the way to reach a successful outcome. Our team of approachable and experienced lawyers have the expertise to see through each transaction or resolve legal issues, speedily and efficiently. We put our clients’ interests at the forefront of everything that we do. Read more...

Address
29 Lower Brook Street
Ipswich
Suffolk
IP4 1AQ
01473 219282
www.bates-wells.co.uk

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Accreditations

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Available lawyers at Bates Wells & Braithwaite

Hannah Mitchell

4.9 out of 5

(50)

Chartered Legal Executive

Rhian Snell

Denise Head

Jane Brooker

Chartered Legal Executive

Scott Emsden

Christopher Mason

Chartered Legal Executive

Karen Healy

Adam Muldoon

Nicky Coates

Rebecca Minns

Private Client Executive

Zoe Chittock

0.0 out of 5

(0)

Chartered Legal Executive

How Bates Wells & Braithwaite Compares

Value for money

This firm - 98%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Bates Wells & Braithwaite on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Bates Wells & Braithwaite. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 4%

Overpriced 0%

About Right 95%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 99%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Bates Wells & Braithwaite and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Bates Wells & Braithwaite compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 99%

No 1%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Bates Wells & Braithwaite offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

4th / 15

246th / 4646

Company & Commercial

7th / 17

273rd / 4410

Housing & Property

5th / 18

219th / 4268

Family Law

4th / 15

151st / 3862

Wills, Trusts & Probate

4th / 18

135th / 3528

Commercial Property

6th / 16

308th / 3339

Employment

6th / 14

282nd / 3126

Regulations

3rd / 8

118th / 2599

Personal Injury

2nd / 25

26th / 2398

Money & Tax

4th / 11

137th / 1853

Dispute Resolution

3rd / 5

148th / 1035

Clinical Negligence

3rd / 4

133rd / 947

Charities

1st / 4

70th / 570

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

Excellent

216
Very Good

9
Average

1
Poor

1
Awful

2

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Verified review

Jodi Millsop

December 06, 2024

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Collected on:

Excellent service

Great experience throughout.
Kept up to date every step of the way.
Professional and friendly .

Lawyer named in this review:
Hannah Mitchell

Hannah Mitchell

A representative from Bates Wells & Braithwaite responded to this review on 09 December, 2024:

Thank you for your wonderful feedback Jodi! We are glad to hear you had a great experience and that Hannah provided a professional and friendly service. We appreciate your support!

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Wills, Trusts & Probate

Verified review

Matter Type:

Wills

Mr and Mrs Freeman

December 05, 2024

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Wills completed by Rhian Snell

I can not fault service at all. Would 100 percent use again and recommend.

Lawyer named in this review:
Rhian Snell

Rhian Snell

A representative from Bates Wells & Braithwaite responded to this review on 09 December, 2024:

Thank you for your fantastic feedback! We are so glad to hear you were happy with the service and we truly appreciate your recommendation of Rhian. We look forward to assisting you again!

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Verified review

Jenni Hare

December 04, 2024

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Excellent and smooth through the whole case

Unfortunately I had an accident at work earlier this year and needed to use their services , everything was smooth sailing even with all my questions . Thank you to Hannah for all your help with everything, would definitely recommend

Lawyer named in this review:
Hannah Mitchell

Hannah Mitchell

A representative from Bates Wells & Braithwaite responded to this review on 09 December, 2024:

Hi Jenni. Thank you for your feedback! We're so glad to hear that your experience was smooth, even with all your questions. Hannah will be pleased to know her help made a difference. We truly appreciate your recommendation and are happy we could assist you during this time!

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Verified review

Sue

December 04, 2024

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Highly recommended

Kind, professional, authentic, understanding, considerate and respectful are just a few words that echo my experience with Denise. She has lots of professional experience which is clear in her practice. I felt a valued individual at all times, which is so important when going through painful emotional situations. You know that you are in safe hands with Denise and her team.

Lawyer named in this review:
Denise Head

Denise Head

A representative from Bates Wells & Braithwaite responded to this review on 06 December, 2024:

Thank you for your feedback, Sue! We’re so pleased to hear that Denise provided such kind, professional, and considerate support. Your recommendation means so much to us, and we’ll be sure to share your kind words with Denise and the team.

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Verified review

Magdalena

November 27, 2024

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Great experience

Although the process was lengthy, communication was very regular and detailed. Whenever I had questions, they were answered and overall my experience was great. Very professional, knowledgeable and amazing help.

Lawyer named in this review:
Hannah Mitchell

Hannah Mitchell

A representative from Bates Wells & Braithwaite responded to this review on 29 November, 2024:

Thank you for your kind feedback, Magdalena. We're glad Hannah's communication and support made your experience a positive one. It was a pleasure assisting you throughout the process.

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Verified review

Vanessa Cracknell

November 21, 2024

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Collected on:

Compensation

Hannah has been an apsalute delight helping me through my claim not once did I feel confused, and Hannah was on the ball through it all, I felt very glad I had her help especially.

Lawyer named in this review:
Hannah Mitchell

Hannah Mitchell

A representative from Bates Wells & Braithwaite responded to this review on 25 November, 2024:

Thank you for your kind words, Vanessa. We’re so glad Hannah could guide you smoothly through your claim and provide the support you needed.

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Money & Tax

Verified review

Matter Type:

Inheritance Tax

Anonymous

November 13, 2024

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Inheritanc3

The whole matter was dealt with professionally and I was kept informed of the process. Would highly recommend.

A representative from Bates Wells & Braithwaite responded to this review on 18 November, 2024:

Thank you for your feedback! We are glad to hear you were kept informed and received a professional service. We appreciate your recommendation!

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Verified review

Marcia robbins

November 12, 2024

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Personal injuries claim.

Very professional made instructions clear to understand. Very knowledgeable will definitely recommend.

Lawyer named in this review:
Hannah Mitchell

Hannah Mitchell

A representative from Bates Wells & Braithwaite responded to this review on 14 November, 2024:

Thank you for your positive feedback, Marcia! We're glad you found your experience with Hannah and the team to be professional and clear, and we appreciate your recommendation.

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Verified review

Anonymous

November 02, 2024

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Sale of property

I have recently (summer 2024) used Ms Karen Healy, at Bates Wells & Braithwaite Solicitors, as the conveyancer to deal with the probate sale of my late mother’s property in Ipswich.
The fees were clearly set out in writing at the start of the process and were very reasonable.
My email enquiries/instructions were acted on promptly.
The sale was completed very efficiently and there were no “hidden” costs incurred.
The net sale proceeds were paid into my bank account on the same day that the sale was completed.
I am very happy with the service provided by Ms Healy.

Lawyer named in this review:
Karen Healy

Karen Healy

A representative from Bates Wells & Braithwaite responded to this review on 04 November, 2024:

Thank you for your thoughtful review. We’re so pleased to hear that Karen provided clear, efficient, and transparent service throughout the probate sale. Your satisfaction with the prompt responses and seamless completion means a lot to us!

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Personal Injury

Verified review

Matter Type:

Accident At Work

Thomas Machin

October 24, 2024

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Collected on:

Would rate higher if I could!

Hannah Mitchell was absolutely amazing at sorting everything out for me, I can’t put into words my gratitude for Hannah’s hard work and dedication to getting my claim sorted. Very respectful and Well spoken.

Lawyer named in this review:
Hannah Mitchell

Hannah Mitchell

A representative from Bates Wells & Braithwaite responded to this review on 28 October, 2024:

Thank you for your wonderful feedback, Thomas! We're so glad to hear that Hannah and the personal injury team provided you with outstanding support and dedication in sorting out your claim. Your gratitude and kind words about her professionalism mean a lot to us.

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Reviews collected from

Housing & Property

Matter Type:

Residential Conveyancing

Fiona

October 23, 2024

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Fiona

Slow response to emails and phone calls, misplaced documents and over all poor and unprofessional service. Having used Bates, Wells and Braithwait previously I was disappointed with the conveyancing service provided on this occasion. I will not be using BWB in future.

Lawyer named in this review:
Karen Healy

Karen Healy

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Housing & Property

Matter Type:

Residential Conveyancing

TCR

October 22, 2024

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TCR

After an awful experience with Tomasz burchan, almost cost us losing the property. Karen took over and was amazing throughout! Would highly recommend Karen

A representative from Bates Wells & Braithwaite responded to this review on 25 October, 2024:

Thank you for sharing your experience with us! We're so glad to hear that Karen was able to turn things around for you after your initial challenges. Her dedication and support make a significant difference, and we're proud to have her on our conveyancing team. We truly appreciate your recommendation and wish you all the best in your new property!

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Greg

October 09, 2024

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Greg

Karen is amazing, the only person I trust for property's

A representative from Bates Wells & Braithwaite responded to this review on 14 October, 2024:

Thank you for your kind words, Greg. We're delighted to hear you trust Karen with your property matters.

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Family Law

Matter Type:

Child Custody

Andy

August 09, 2024

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Andy

Excellent service throughout.
Scott helped me with a significantly important case in Family Court regarding Child Arrangements, this was covered with the utmost humility and in a highly professional manner. The outcome was extremely positive for my Son & I.
Therefore I can't thank them enough for their kind assistance and making sure they left no stone unturned to ensure that Justice prevailed in my case.
Thoroughly recommend this firm.

A representative from Bates Wells & Braithwaite responded to this review on 12 August, 2024:

Thank you for your review, Andy. We’re thrilled to hear that Scott handled your Family Court case with professionalism and dedication, achieving a positive outcome for you and your son. Your recommendation is greatly appreciated.

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Nigel

February 17, 2024

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Nigel

Good friendly service.

A representative from Bates Wells & Braithwaite responded to this review on 20 February, 2024:

Dear Nigel, Thank you for your feedback. We're pleased to hear you experienced good and friendly service. Your satisfaction is important to us.

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