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AD
Collected on:
Worst experience of life
Very unprofessional, unfair , unhelpful and rude solicitor. They don't care clients rights and respect. Never use them if you want smooth and professional service, look elsewhere
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Knights Professional Services Limited
have 30 other locations
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Knights Professional Services Limited on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Knights Professional Services Limited. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Knights Professional Services Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Knights Professional Services Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Knights Professional Services Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Knights Professional Services Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Knights Professional Services Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
AD
Collected on:
Very unprofessional, unfair , unhelpful and rude solicitor. They don't care clients rights and respect. Never use them if you want smooth and professional service, look elsewhere
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Matter Type:
Settlement Agreements
K
Collected on:
This review is for a different branch.
I was offered a settlment agreement and instructed Lisa Moore to take on my case. She was very knowledgeable, professional and negotiated a much better offer from my employer. She kept me up to date on what was going on and also took a lot of the stress and anxiety away from me.
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Matter Type:
Residential Conveyancing
Roisin
Collected on:
This review is for a different branch.
I’m disputing a bill of £5250 for the aborted purchase of a repossessed 1 bed leasehold flat. I was quoted £5440 to purchase the flat. Knights have predictably concluded from their investigation that the bill is fair…. I’m taking it on to the Legal Ombudsman and Senior Courts Cost. Knights state I have to pay the fee today or they’ll send debt collectors. FIRSTLY they don’t tell you until after you sign up with them that the quote is to complete within 12 weeks, they will then suddenly notify you at the 12 week point, that all further work will be charged at £450 per hour. How is it legal that this is not mentioned in their 5 page quote?
Trustpilot has a very helpful page - how to spot fake reviews. Use it. Only their bad reviews are genuine as far as I can tell after using that guide. I’m reporting all of them. SECONDLY Mark Lynn, my solicitor made a huge glaring and inexplicably unprofessional error. This cost us a month in time. He incorrectly advised that we had to request and even pay for the Management Pack as “repossessions are different”. This is just simply incorrect. I’m baffled at how he did not know this? We wasted a month chasing the Property Managent Company, despite them having sent me an email right at the start, which I forwarded to Mr Lynn that the Management Pack was confidential. Very basic legal work was done while we waited a further 2 months for this crucial Management Pack. I was notified without warning that my 12 weeks was up and all further work would be charged at £450 per hour. I aborted the sale at this point as the Freeholder is a very disreputable company called Pier Management. I was gazumped or forced to increase my offer at roughly a month in. I asked what I would be charged at that point? I was told around 2k. Very minimal legal work was done after that. I avoided contacting them to keep the costs low if I was gazumped again as I only have a finite amount of money. Knights did not ask for proof of this other offer, which I now understand to be standard. I offered to pay the quoted 2k when I aborted. Knights are insisting I pay £5250. This is only £190 under the full fee for a complete purchase. The legal paperwork I was provided in this time was very basic. Cut & paste information & basic searches from the bank who repossessed. I was told by My Lynn that the real work & information would come in this crucial Management Pack. So how, I ask you? How???? How is it possible that I’m supposed to pay Knights £5250 for this minimal amount of legal work done & no evaluation of the Management Pack? A pack that Mr Lynn neglected to request from the seller for a month? I will continue to dispute this ridiculous & unfair legal bill. I will review Knights on every online platform, report their fake good reviews and hope to save decent people from engaging with this company. Do your research, save your money. Find yourself a good small reputable firm, not this corporate company with it’s blatant hidden billing practices.
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Matter Type:
Development plot sales
manijeh
Collected on:
This review is for a different branch.
We had a 10 month ordeal dealing with this unprofessiona, misleading, ingenuine firm who changed their words so many times. They also changed resource every week. They never informed us of new people comingon board
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Verified review
This review has been left by a verified client who used Knights Professional Services Limited.
Katrina
Collected on:
This review is for a different branch.
Andrew Piggin & Morgan haven been exceptionally helpful, informative and approachable at all times. Would recommend their services.
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Verified review
This review has been left by a verified client who used Knights Professional Services Limited.
Matter Type:
Purchase and Sale
steve
Collected on:
This review is for a different branch.
Once again a thoroughly professional service from Hannah and louise I have dealt with Thursfields on several occasions and Would only ever use them for any legal transaction large or small .Thanks again until the next time!
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Edward
Collected on:
This review is for a different branch.
If you are brave enough to use Knights; make sure it is on a fixed price/ delivery basis. On time spent charging I was working with very in experienced solicitors but charged almost barrister rates.
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Matter Type:
Residential Conveyancing
Hansha
Collected on:
This review is for a different branch.
I chose Thursfields to deal with the sale of a friend's house (who sadly passed away) and was very pleased with the services provided by Carol O'Leary and Mandeep Saggu.
From the outset they were very professional and supportive throughout and maintained a professional and empathetic approach without question. Always available whether that be by telephone or email.
I felt my affairs were in very safe hands.
The sale has now gone through from excellent practitioners at a very fair price. I recommend Thursfields without hesitation.
Thank you.
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Jane
Collected on:
This review is for a different branch.
Thursfields made the process of selling our late parents home very easy and kept us up to date with each step. Would highly recommend them.
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Chloe
Collected on:
This review is for a different branch.
Have just had an excellent service from Laura Clark at Knights, Lincoln.
Professional, prompt and knowledgable, mostly importantly handled my employment matter successfully and explained complex legal terminology and processes brilliantly.
Would definitely use again and highly recommend.
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Ian
Collected on:
We asked Thursfields Kidderminster to administer my mom's estate after we had 2 very good experiences with Thursfields Sedgley for the same thing, unfortunately this office shut down. We originally met with Cerith who estimated 4-6 K to administer the "fairly straitforward estate". Unfortunately for us he went on to be promoted to Partner so our affairs were passed to another Solicitor. She immediately started to increase the estimated cost for a "Complex estate" however we had already accepted to use them. Then after a few months the estimate was 7-8K then 9-10K we are now at 13.5K and still not finished. We have also had to hire the services of an accountant as recommended by her for tax purposes. I have informed them after receiving our latest bill that we will be making an official complaint and if necessary going to the Legal Ombudsman.
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Greg
Collected on:
Over the past 9 months Abi Holden in the family law team has been helping me get through my divorce. She was really attentive throughout the process, very responsive and always willing to take a call. She was super organised and always actioned everything as soon as possible. This made a challenging experience much easier. I would recommend her to anyone.
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Est
Collected on:
I was disappointed with the service I received during the sale & purchase of my old & new houses. It was a rather frustrating experience, hampered by poor communication, poor standards of attention to detail across important documents & what felt like an impersonal & detached attitude.
The quotes, bills and completion statements did not transparently correlate, were inconsistent and made checking the financial charges imposed difficult (which I felt I had to do as Id lost trust in them due to the poor attention to detail).
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Jayne
Collected on:
Professional team. Personalised service. Thank you, Kiran.
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Lesley
Collected on:
Zoe Perry has been dealing with a Will/Trust fund (Thursfields have dealt with it for 30 years) I notified her about my new details twice, yet when the trustees moved to a new solicitor 2 years ago, she never let me know. They are also refusing to give me any information, saying I’m not mentioned in the Will/Trust, which I’ve sent them photographic proof that I’m a beneficiary. I’ve recently found out from the new solicitor’s that Zoe Perry didn’t send my details to them in the files - outrageous. I’m reporting them to the SRA.
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Claire Bradley
Collected on:
You do not return calls! Your client thought they were completing today, yet the rest of the chain were unaware. Absolutely useless!
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Chris Wright
Collected on:
Unhelpful and useless service. Wish we were never recommended this firm. 6.5months to try to obtain a small piece of land yielded no result(s). In fact when we expressed our disappointment with their so called service they wrote back with a rude and condersending bite back. Glad we’ve now sacked them.
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Paisley Perry
Collected on:
Avoid, unhelpful, unempathic, unresponsive. We ended up paying more money for something that was their mistake, would never recommend anyone to use.
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Keith Mwana
Collected on:
I had a terrible experience. Bad at communication and client care was awful even when I came to collect my documents not even a greeting or a handshake from solicitor called Yuriy Lysenko. After paying almost a grand in fees you can at least be polite to a paying client. If you have an uncomplicated immigration application just do it yourself!! I was far more informed about the process than the case worker.
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Danielle Alexandra Wilkes
Collected on:
Having applied for probate myself without using a solicitor, I still needed one for a couple of other things. I chose Thursfields Sedgley because they are local to me. My experience with them has been brilliant! They have helped with certifying a will and authorising an affidavit. The prices are very reasonable, the staff are friendly and accommodating and are very knowledgeable. Thank you Thursfields 🙂
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