Used the Winscombe branch as a first time buyer and unsure of the whole process.
The good: some employees seemed to try and do a good job, and I get the impression they dot the i's and cross the t's, especially with the last correspondence I didn't know I was expecting.
The bad: completion of sale took 12 months. All things considered I would say they caused some delays, but aren't entirely to blame. Made mistakes regarding payable fees, and after defending everything was correct, got back to me with the corrected figures. Sale completed, confirmed everything was complete and I moved into my new home. Received a follow up letter months later advising they had forgotten something and I have more fees to pay. Please accept this review as confirmation I have now received the schedule of deeds approximately 42 months after initiating purchase and 30 months after completion. I only hope the job has indeed been done correctly when it comes to sell the property.