A painful house buying experience for me using these solicitors. My experience was that they were slow and unresponsive and got certain details wrong.... with lots of duplication. My original solicitor with PCB was replaced with a locum after contracting Covid.... and it went wrong from there.
I got to the point where I needed to ask a partner to step in who reviewed, and overruled the other solicitor in some cases. They told me that my £1,200 quote had increased significantly (without notification) and they would accept £2,000.00 (which I paid). However, the solicitor I used to sell my house (yes I retracted using PCB for selling) went through without any fuss or hassle, despite buyer problems.