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How OTB Legal Compares

Value for money

This firm - 97%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of OTB Legal on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using OTB Legal. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 2%
Overpriced 2%
About Right 95%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 99%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used OTB Legal and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how OTB Legal performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 99%
No 1%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 99%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used OTB Legal and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how OTB Legal compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 99%
No 1%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that OTB Legal offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

  • Excellent

    626
  • Very Good

    19
  • Average

    0
  • Poor

    1
  • Awful

    2

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Kamila

Verified review

This review has been left by a verified client who used OTB Legal.

Matter Type:

Immigration Law

Kamila

April 17, 2025

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Collected on:

Visa

Emma is an amazing and dedicated Solicitor that I have ever met , she is very efficient and supporting. She gave me professional advice and knowledgeable guidance ,she was very understanding to my concerns and kept me updating as soon as any changes were made and issues were dealt promptly. I will definitely use her help in the future.

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Gweneth H Thomas

Verified review

This review has been left by a verified client who used OTB Legal.

Matter Type:

Immigration Law

Gweneth H Thomas

April 17, 2025

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Collected on:

Immigration/legal support 1l

Emma has been nothing short of amazing, as always. She is very thorough, very knowledgeable and work to get the best outcome for her clients. Thank you Emma.

Gweneth

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Muis

Verified review

This review has been left by a verified client who used OTB Legal.

Matter Type:

Indefinite leave to remain applications

Muis

April 16, 2025

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Collected on:

ILR Application

I was supported and listened to by Callam. He was such a great support. Communication and advice were excellent. Outcome was great news.

Thank you Callam.

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Bledar Hoxha

Verified review

This review has been left by a verified client who used OTB Legal.

Matter Type:

Applications to extend leave to remain or for settlement

Bledar Hoxha

April 15, 2025

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Collected on:

Indefinite Leave to remain

Mark, is very professional and helpful on his work. I would recommend him to anyone.

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H.M.Aung Than

Verified review

This review has been left by a verified client who used OTB Legal.

Matter Type:

Family Based Visas

H.M.Aung Than

April 15, 2025

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Collected on:

Emma's Exceptional Support Through One of the Toughest UK Visa Journey

I cannot thank Emma Cohen enough for her unwavering support, dedication, and expertise throughout the nearly three-year journey to secure an Elderly Dependent Visa for my mother — one of the most complex and challenging visa routes in the UK immigration system.

In fact, this has been a 12-year journey for me overall. I had tried many different avenues without success until I met Emma almost three years ago. If I had found her 12 years ago, I truly believe this outcome could have come so much sooner.

From the very beginning, Emma guided me with clarity, patience, and professionalism. No matter how complicated things became, she was always there — providing reassurance, expert advice, and a genuine sense of care for both me and my mother’s case. Her attention to detail and persistence gave me hope even when things felt uncertain.

Thanks to her incredible work, my mother was finally granted her visa in 2024. Sadly, due to health issues, she wasn’t able to travel at the time. But after a year of recovery, she is now well and fit to fly. Emma once again supported us by applying for a vignette visa, and we are now finally looking forward to being reunited in the UK.

I am truly grateful beyond words. If you're looking for someone who is not only deeply knowledgeable and experts but also kind, compassionate, and genuinely invested in your outcome, I highly recommend Emma Cohen.

Thank you again, Emma — you’ve made such a difference in our lives.

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Julius

Verified review

This review has been left by a verified client who used OTB Legal.

Matter Type:

Immigration Law

Julius

April 14, 2025

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Collected on:

My experience with OTB Legal

I am delighted To use OTB legal solicitors . They dealt with my case effectively and the outcome was excellent and positive. I have used them more than ones and it has always been a pleasure as they are very reliable, efficient, proactive, professional and willing to work tirelessly to achieve the best for their client . I will be more than happy to use them in future should the need arise. I will also not think twice before I recommend OTB Legal to my friends and acquaintance

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Ben

Verified review

This review has been left by a verified client who used OTB Legal.

Matter Type:

Partner and family visas

Ben

April 12, 2025

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Collected on:

Excellent service from Emma at OTB Legal

Emma has been extremely helpful in the process of obtaining our spouse visas. Her knowledge of the process has made it as simple as possible for us and will absolutely will use again in the future!

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Andrew

Verified review

This review has been left by a verified client who used OTB Legal.

Matter Type:

Visas

Andrew

April 08, 2025

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Collected on:

Immigration

Excellent knowledge , care and understanding of my business and the law to be applied for employing staff with Home Office approval.

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Don

Verified review

This review has been left by a verified client who used OTB Legal.

Matter Type:

Immigration Law

Don

April 06, 2025

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Collected on:

Dealing with Indefinite Leave to Remain in the UK

In essence, Sally’s professional expertise, deep knowledge, efficiency and clear advice make her an exceptional immigration lawyer. Her calming manner and clear explanations enable what can often be complex matters, easy to understand so informed decisions can be made with confidence.

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Phil

Verified review

This review has been left by a verified client who used OTB Legal.

Matter Type:

Family Based Visas

Phil

April 04, 2025

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Collected on:

Immigration visa for my husband

I used OTB legal to help apply for my Chinese husband’s spouse visa to the UK. While the process was relatively straightforward, it was wonderful to have the expert knowledge that everything was correct and in place before submitting the application. Amrit explained everything clearly and responded in a timely fashion to every question we had. We went through the process together at each stage and he provided the latest information.

It made the process much smoother and we were very happy with the service provided. It’s obviously more expensive than doing it yourself but the peace of mind it brings is priceless and you can be sure that the paperwork is correct.

Would happily recommend this service.

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Reviews collected from

Kaia

Matter Type:

Immigration Law

Kaia

March 29, 2025

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Collected on:

Kaia

We could not have made this move without Emma and OTB. They were extremely helpful, professional, and transparent throughout the entire process, and we are happy to have trusted their expertise.

I cannot recommend them highly enough, and feel truly lucky to have made the right choice when it comes to legal advice and document processing. <3

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Arjan

Matter Type:

Citizenship

Arjan

March 26, 2025

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Arjan

I’m so thankful to Mark Lilley-Tams for helping me through my British naturalisation process. He was always available to answer my questions and guide me every step of the way, making everything simple and stress-free. Thanks to his support, I am now a proud British citizen. I highly recommend Mark and OTB Legal for anyone needing immigration help.

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Katarzyna

Matter Type:

Citizenship

Katarzyna

March 26, 2025

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Collected on:

Katarzyna

I couldn’t be more grateful for the exceptional support I received from Mark-Lilley Tams during my British naturalisation process. From our very first meeting, Mark made me feel at ease with his friendly demeanor and impressive expertise. He was always available to answer my questions and guide me through every step, ensuring I fully understood the process and felt confident moving forward.

Mark’s attention to detail and unwavering dedication made what could have been an intimidating experience feel smooth and manageable. His prompt responses and readiness to help at any time truly set him apart. Thanks to his support, I achieved my goal of becoming a British citizen, and I now look forward to the new opportunities this citizenship brings.

I wholeheartedly recommend Mark to anyone seeking professional, caring, and knowledgeable legal assistance for naturalisation. His commitment and personalized approach have made a significant impact on my life, and I will always be thankful for his help.

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Siva

Matter Type:

Tier 2 (sponsored skilled workers)

Siva

March 14, 2025

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Collected on:

Siva

Sally and the team are always helpful. I would 100% recommend them.

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Entela

Matter Type:

Immigration Law

Entela

February 03, 2025

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Collected on:

Entela

Exceptional Service and Expertise

I cannot recommend Mark Lilley-Tams highly enough. Originally from Albania, I am a British citizen who sought asylum as a Kosovan in 1999. When I first arrived in the UK with my two children, an interpreter advised me to claim as Kosovan, despite my strong case to apply as Albanian. In 2022, I decided to inform the Home Office about my true identity and clarify my circumstances. From the moment I reached out to OTB Legal, I was impressed by their supportive approach and professionalism in handling my case.

Mark Lilley-Tams took the time to fully understand my situation and provided clear, detailed explanations every step of the way. He guided me through the process, making what could have been a stressful experience feel straightforward and manageable.

Throughout our work together, Mark demonstrated remarkable knowledge and expertise. He was always responsive—even during his time off—ensuring I was kept up to date on every development. He handled all aspects of my case with meticulous care and attention to detail. His communication was always clear, concise, and reassuring.

What truly set Mark apart was his dedication to achieving the best possible outcome for me. He went above and beyond, working tirelessly to resolve the challenges surrounding the details of my Naturalisation Certificate efficiently and effectively. Despite facing uncooperative responses from the Home Office, which caused delays, Mark showed an exceptional understanding of the legal complexities of my case. He suggested pursuing a Judicial Review, believing it was the best way to expedite the process.

Mark also represented me in court alongside a top barrister from Garden Court Chambers, who specializes in asylum, nationality law, and human rights—another testament to the high level of expertise OTB Legal brings to the table. Thanks to their hard work and expertise, I successfully achieved a positive outcome in my Judicial Review and was even reimbursed for all my expenses.

If you’re looking for a solicitor who combines professionalism, expertise, and a personal touch, look no further than Mark Lilley-Tams. I’m incredibly grateful for everything he has done, and I will undoubtedly turn to him again for any future legal needs. I highly recommend him to anyone seeking expert legal representation. His unwavering support and commitment to securing the best result have earned my deepest gratitude.

Thank you, Mark Lilley-Tams and OTB Legal, for your outstanding service and support!

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About this branch

Description

OTB Legal are a specialist UK Immigration law solicitors, offering a full range of immigration services to both businesses and individuals. Recognised by the Legal 500 and Chambers and Partners as being one of the best in our field, we have an outstanding success rate on cases. We pride ourselves on being different from the usual tired cliché of solicitors and bring a refreshing, modern service with client experience at the heart of everything we do. Understanding that immigration law can be daunting, we are here to help you. As one of the few firms that offer free initial advice, why not take advantage and schedule a free consultation for your case today?

Practice areas

Immigration Law

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Immigration
    • Administrative reviews, appeals and judicial reviews
    • Ancestry visas
    • Applications for British citizenship
    • Applications for discretionary leave
    • Applications to extend leave to remain or for settlement
    • Asylum and Deportation
    • Citizenship
    • Deportation appeals
    • EEA Family Permits
    • EEA Registration Cards
    • EEA Residence Permits
    • Entry clearance applications and appeals
    • Family Based Visas
    • Family Reunion Applications / Appeals
    • Family Visit Visa Applications /Appeals
    • Further leave to remain applications
    • General Visit Visa Applications / Appeals
    • Human Rights
    • Illegal Workers and Civil Penalties
    • Immigration Law
    • Indefinite leave to remain applications
    • Marriage Applications/Appeals
    • Nationality, Citizenship, Registration application
    • Partner and family visas
    • Re-entry bans
    • Refugee Family Reunion
    • Settlement Applications and indefinite leave to remain appeals
    • Tier 1 (investors, entrepreneurs and exceptional talent)
    • Tier 2 (sponsored skilled workers)
    • Tier 4 (students)
    • Tier 5 (temporary workers)
    • UK ancestry
    • Visas
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