If I could give 0 stars I would. The way this firm operates is absolutely disgusting, they have no consideration for the impact their actions, or lack of, affect peoples lives.
We recent sold a property and our buyer used the Gilson Gray Lincoln branch, from the start there were issues, queries being raised one at a time and at the last minute, weeks of silence only to raise another query when we asked for an exchange date.
The last 2 weeks before we finally moved were absolute hell. We were supposed to exchange on the 1st November and complete the following Friday. Every day our solicitor and estate agent were told lies, mislead, completely ignored or delayed by Aisha who was the person working on this case.
First she told us she was waiting for the buyers final authorisation to exchange, but the buyer was calling the estate agent complaining that she hadn’t received anything from Aisha, couldn’t reach her on the phone and wasn’t getting a call back or email response.
We had our estate agent chasing the lender to confirm funds could be released in time to complete only to find out Aisha hadn’t requested the funds 3 days before as she claimed. She then said she will request it while on the phone to the broker, it was not requested until nearly 5pm which was then too late for us to get confirmation and exchange.
When the money was finally authorised she raised another query regarding our property and declared it to the lender, the document she wanted was for shared ownership properties, which ours wasn’t. After our own solicitor went back and forth with her for an entire day and finally typed out the email for her to send to the lender, they accepted. Only for Aisha to declare that she had asked for the wrong document and she needed something else in order to exchange, the document should have been requested months before!
This happened at 5pm the day before we were due to complete….
We scrambled to get her the document the next day only for her to say that she had sent the funds back to lender and would need to wait to request them again.
After chasing all week we find out the funds weren’t sent back until Monday even though she said she did it Friday. The money wasn’t requested until very late on Wednesday, they only managed to exchange at about 4:30 on Thursday when we were due to complete on the Friday.
Even on the day of completion Aisha caused issues, she did not send the funds from our sale to our solicitor until after 2pm! This then delayed our onward purchase, they were the first in the chain so there was no reason for the delay and this meant we were sat outside our new home without keys and our possessions loaded in a van until 4:30pm!
If you are selling or buying a property and somewhere in the chain someone uses Gilson Gray I would run a mile. Believe me it’s not worth the stress.
