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At Gilson Gray we strive to support our clients throughout their lifetimes. So whether it's legal matters, property services or financial advice, we're here for you.
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Gilson Gray LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Gilson Gray LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Gilson Gray LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Gilson Gray LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Gilson Gray LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Gilson Gray LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Gilson Gray LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
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Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Gilson Gray Llp.
Matter Type:
New home purchases and sales
Maziyar
Collected on:
This review is for a different branch.
I would like to thank Ms Finlay, very professional and helpful.
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Linda
Collected on:
This review is for a different branch.
Would give zero stars if possible. As others have said they don’t answer emails, phone calls and no call back if you request one. Have been asking for an amended contract for my purchase for 10 WEEKS and confirmation they have some documents I sent them and still have not received an answer. I have made an official complaint and was assured it would be looked into and someone would call to ‘reassure me’. Nothing. No communication at all. Service not improved and I’m very concerned that I will lose my purchase property. They are also acting for my buyer, so not sure how that will go. Sending emails practically every day now and still no answers. Given up phoning. Causing untold stress - not sleeping and worrying all the time. If they are so busy they don’t have time to communicate or do the work they should not take it on. So much for their statement ‘our clients are at the heart of everything we do’.
Avoid these people at all costs!!!!!! Don’t know how they are allowed to practice.
I know they won’t, but it would be good if someone would actually call ME to discuss this as I have contacted their ‘named’ conveyancing/complaint managers with no joy apart from ‘we’ll investigate’.
Avoid this firm at all costs.
I will be taking this to the ombudsman if it is not resolved satisfactorily and the service improves
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Verified review
This review has been left by a verified client who used Gilson Gray Llp.
Caroline Hannah
Collected on:
This review is for a different branch.
Ben was fantastic, he was very professional and helpful throughout and responded to any queries I had very quickly.
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Verified review
This review has been left by a verified client who used Gilson Gray Llp.
Douglas Todd
Collected on:
This review is for a different branch.
As a first time buyer, purchasing did initially seem quite daunting. Initial slight anxieties were allayed through the process with Gilson Gray who guided me about all of the legal aspects of transaction in a very helpful and reassuring way. And I am most grateful.
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Verified review
This review has been left by a verified client who used Gilson Gray Llp.
Anne Film
Collected on:
This review is for a different branch.
Connor has been assisting me in establishing my account so that the preliminary steps are completed prior to the conveyancing process. He has been professional and pleasant.
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Vilmantas
Collected on:
This review is for a different branch.
Dealing with Gilson Gray in Lincoln has been a complete nightmare. Their lack of competence and professionalism is shocking. Communication is practically nonexistent – emails and calls are blatantly ignored for weeks, leaving you with no idea what’s happening. They clearly have no regard for their clients or the importance of timely updates.
The delays I’ve experienced are absolutely unacceptable, and it’s clear they’re either incapable or unwilling to do their job properly. As a first-time buyer, I expected guidance and efficiency, but instead, I got incompetence, indifference, and a total lack of accountability.
Do yourself a favor and stay far away from this firm. They will was-te yur time, cause you endless frustration, and leave you regretting ever choosing them.
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Verified review
This review has been left by a verified client who used Gilson Gray Llp.
Bethany Taylor
Collected on:
This review is for a different branch.
I used Gilson Gray to complete the purchase of my house. Alan was assigned to me and he was so helpful. Alan was quick to respond to emails and kept me updated on everything that was going on. Alan was very clear on what he needed from me and when.
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Verified review
This review has been left by a verified client who used Gilson Gray Llp.
Eilidh
Collected on:
This review is for a different branch.
Big thank you to Nick who kept me right during the full process. I’m a first time buyer and Nick supported me with everything from the silly wee questions to placing my offers. Nick gave very clear advice and always kept his word when he would be calling and communicating with myself. I felt at ease when Nick was discussing everything with me and would highly recommend him. Thanks so much.
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Verified review
This review has been left by a verified client who used Gilson Gray Llp.
Mark Turnbull
Collected on:
This review is for a different branch.
Our solicitor Alan couldn't have more helpful. Whenever I had a question, he was extremely quick to respond and it really felt like he was working hard in the background for us - it never felt like we had been put on the back burner and needed to push to get something done.
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Verified review
This review has been left by a verified client who used Gilson Gray Llp.
Matter Type:
Purchase and Sale
Eleanor
Collected on:
This review is for a different branch.
We used Gilson Gray for the sale of the house.
They were efficient with all paperwork. Any corrections were needed were made swiftly.
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seyi
Collected on:
Joanne was so helpful in making our first house possible. Always responding promptly and giving guidance. I'm super happy to have used Gilson Gray LLP. They are the best among the rest. I will recommend them to all my contacts, trust me, you won't regret using them. Thank you.
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Jay
Collected on:
I would not recommend this firm, i am purchasing my first property as a first time buyer, its almost been six months and still yet to complete , regardless of it taking a long time the communication is shocking, i have one handler, then they are on holiday, then i have another looking after me, they promise the world then when you follow up, they have left the firm altogether. i emailed cherie as per the complaint info online about my concerns, been three days no reply, phone is not answered or you hold for a very long time, direct numbers to handlers are never answered. emails are not answered, you just get an auto reply. Then when you do get a reply your email is not acknowledged and its an email that you cant makes sense of and sort of the same update you had on the last email. Its just so bad, i wish i had read the other reviews before i listened to the estate agents who referred them, which i dont believe they are doing anymore.
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Gwendolyn
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I am currently in the midst of an extremely frustrating experience in using the Lincoln Gilson Gray office for the sale of my property. What should have been a pretty easy process has turned into a two month delay (at this point) in getting to a completion date. This is primarily down to delays in queries being handled by my assigned solicitor at Gilson Gray.
I was only made aware of the fact that my solicitor was not handling by buyer's queries when I was chased by my estate agent in charge of the sale of my property. For example, my buyer's solicitor requested a copy of the signed Title Transfer (TR1) on 4 September. I was only made aware of needing to sign this on 8 November when I called the office and asked for the 6th time in 3 weeks if there was anything outstanding I needed to provide. I was chased again today by my estate agent saying my buyer's solicitors were waiting for answers to queries. I couldn't believe it. I had spoke to my solicitor 3 business days ago and she said that there were no outstanding queries. Yet, when I called to chase about these queries, my solicitor indeed 'claimed' she had got these queries at least 4 business days ago. (I suspect it has been longer.) Yet, then why didn't she mention it when I spoke to her 3 days ago. More worryingly, if I hadn't called to chase, when would I have found out about it. Additionally, my mortgage redemption letter has yet to be requested from my mortgage lender, despite asking them to do this over a week ago, and despite the fact we are days away from getting to a completion date.
I have had to chase EVERY STAGE of this process! Communication between parties has been extensively delayed, causing at least a TWO MONTH delay in getting to completion.
I have raised a complaint through the appropriate channels, but am only told that it is being investigated and a report will be provided in 4 weeks. This does nothing to help the present situation being eased. What does that say if management doesn't take complaints with concern and urgency?
I am still hopeful that things will get resolved in the next few days. I'll provide an update when the sale is complete and my complaint has been investigated and handled.
Until then, I would avoid using Gilson Gray Lincoln office for the sale of a property at all costs.
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Nick
Collected on:
Used Gilson Gray as a recommended solicitor for conveyancing services on the sale of my house & onward purchase.
All was fine up until the point of exchange then completion as when you need to actually speak to somebody, you can't! Endless phone calls, constantly having to chase and calls/emails often not returned, not to mention stress and frustration throughout the process. I only found out that I'd completed on my sale/purchase from my estate agent; was not even contacted by Gilson Gray!! Very un-professional at times I must confess.
So for those looking to use Gilson Gray for conveyancing; I would suggest read the reviews here - I wish I had before I instructed them. Would not recommend.
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MrSlimjim1993
Collected on:
If I could give 0 stars I would. The way this firm operates is absolutely disgusting, they have no consideration for the impact their actions, or lack of, affect peoples lives.
We recent sold a property and our buyer used the Gilson Gray Lincoln branch, from the start there were issues, queries being raised one at a time and at the last minute, weeks of silence only to raise another query when we asked for an exchange date.
The last 2 weeks before we finally moved were absolute hell. We were supposed to exchange on the 1st November and complete the following Friday. Every day our solicitor and estate agent were told lies, mislead, completely ignored or delayed by Aisha who was the person working on this case.
First she told us she was waiting for the buyers final authorisation to exchange, but the buyer was calling the estate agent complaining that she hadn’t received anything from Aisha, couldn’t reach her on the phone and wasn’t getting a call back or email response.
We had our estate agent chasing the lender to confirm funds could be released in time to complete only to find out Aisha hadn’t requested the funds 3 days before as she claimed. She then said she will request it while on the phone to the broker, it was not requested until nearly 5pm which was then too late for us to get confirmation and exchange.
When the money was finally authorised she raised another query regarding our property and declared it to the lender, the document she wanted was for shared ownership properties, which ours wasn’t. After our own solicitor went back and forth with her for an entire day and finally typed out the email for her to send to the lender, they accepted. Only for Aisha to declare that she had asked for the wrong document and she needed something else in order to exchange, the document should have been requested months before!
This happened at 5pm the day before we were due to complete….
We scrambled to get her the document the next day only for her to say that she had sent the funds back to lender and would need to wait to request them again.
After chasing all week we find out the funds weren’t sent back until Monday even though she said she did it Friday. The money wasn’t requested until very late on Wednesday, they only managed to exchange at about 4:30 on Thursday when we were due to complete on the Friday.
Even on the day of completion Aisha caused issues, she did not send the funds from our sale to our solicitor until after 2pm! This then delayed our onward purchase, they were the first in the chain so there was no reason for the delay and this meant we were sat outside our new home without keys and our possessions loaded in a van until 4:30pm!
If you are selling or buying a property and somewhere in the chain someone uses Gilson Gray I would run a mile. Believe me it’s not worth the stress.
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We are a comprehensive law firm, offering expert legal, property and financial services. So whatever stage you are at in your life, we can help you achieve your goals. We support our clients throughout their entire lifetime, so whether it’s corporate law or conveyancing, litigation or family law, our specialised teams will be by your side every step of the way.
