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At Gilson Gray we strive to support our clients throughout their lifetimes. So whether it's legal matters, property services or financial advice, we're here for you.
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Gilson Gray LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Gilson Gray LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Gilson Gray LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Gilson Gray LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Gilson Gray LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Gilson Gray LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Gilson Gray LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
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Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Gilson Gray Llp.
Matter Type:
Residential Conveyancing
Raymond Lough
Collected on:
This review is for a different branch.
I was very pleased with the whole process of selling and how quickly and efficiently my case was dealt with . Having received updates on progress throughout by Alana Arthur was appreciated and always helpful.
Thank you
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K
Collected on:
This review is for a different branch.
I am absolutely furious with the appalling service I’ve received from Gilson Gray in Lincoln. As a first-time buyer, I had high expectations for a smooth, professional process, but instead, I’ve encountered nothing but delays, frustration, and a complete lack of accountability.
What should have been a simple no-chain house sale has now dragged on for over months, and there is still no resolution in sight. The level of communication is shockingly poor. Emails and complaints are routinely ignored, with no response for weeks at a time. Even when I do manage to get in touch, it’s almost impossible to reach the right team, and when I do get through, I’m met with vague, unhelpful answers that don’t move the process forward at all.
The delays have been utterly unacceptable, and the entire sale might fall through because of the inaction on their part, again when this was raised still my case was not treated as urgent to high priority. I’ve had to follow up 20 to 30 times a day just to get a response, when they do answer, they can’t provide any real updates or details on the status of the sale, which only adds to the stress and frustration.
As a first-time buyer, I was expecting guidance, transparency, and timely updates. I have had to navigate this alone without the support of the professional service I have paid for. There has been no sense of urgency, no one has taken responsibility for the delays, and the lack of empathy or apology for the stress I’ve been put through is appalling. The people I’ve dealt with have shown absolutely no regard for their clients or the importance of completing transactions in a timely manner.
Gilson Gray’s manifesto proudly claims that "our clients are at the heart of everything we do," and emphasizes values such as being real, accountable, and committed. They state that these principles guide their actions and shape their culture. However, based on my experience, it’s evident that the individuals I’ve dealt with have failed to embody any of these core values.
Overall, my experience with Gilson Gray has been an absolute nightmare. They have wasted my time, caused me unnecessary stress, and shown a complete disregard for their responsibilities. I strongly advise anyone considering using this firm to stay far away—they will only make what should be a straightforward process far more complicated and stressful than it needs to be. I would not recommend them to anyone. Gilson Gray claims to leverage their "collective genius" and be true to the services they offer, but the lack of competence, professionalism, and basic courtesy I’ve experienced in dealing with this firm is a far cry from these ideals. Rather than feeling like a valued client at the heart of their business, I’ve been left frustrated, unheard, and deeply disappointed. Their actions, or lack thereof, are a direct contradiction to the values they so proudly state in their manifesto.
On top of all this, I formally escalated my complaint within the firm at the beginning of the month pushing for completion, but still, no one has taken the time to address my concerns or offer any kind of solution. This sale is at risk of falling through and they seem unphased, the buyer has also extended the deadline here to accommodate on 3 occasions and still nothing. This lack of follow-through only reinforces my belief that they are either incapable or unwilling to provide a basic level of service.
My experience with Gilson Gray has been an absolute nightmare. They have wasted my time, caused me unnecessary stress, and shown a complete disregard for their responsibilities. I strongly advise anyone considering using this firm to stay far away—they will only make what should be a straightforward process far more complicated and stressful than it needs to be.
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Verified review
This review has been left by a verified client who used Gilson Gray Llp.
Matter Type:
Purchase and Sale
Carol Rogerson
Collected on:
This review is for a different branch.
From initial contact to the day of completion, I felt confident every aspect was being handled professionally. I was kept informed and any queries were answered promptly. Property transactions are invariably stressful but this has been so straightforward thanks to Alana.
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Verified review
This review has been left by a verified client who used Gilson Gray Llp.
Matter Type:
Residential Conveyancing
Paula Muir
Collected on:
This review is for a different branch.
Highly recommend, Kirsten was friendly and very quick at responding. Everything went smoothly thanks to her efficient and professional skills.
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Verified review
This review has been left by a verified client who used Gilson Gray Llp.
Matter Type:
Purchase and Sale
Lisa Harper
Collected on:
This review is for a different branch.
I have recently bought and sold properties and it has been Alana Arthur that has dealt with everything for me. She has been professional, courteous and efficient the entire way through, keeping me informed at all times.
I would not hesitate to use the services at Gilson Gray again and would highly recommend Alana Arthur as someone you can rely on to get the job done.
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Verified review
This review has been left by a verified client who used Gilson Gray Llp.
Matter Type:
Residential Conveyancing
Robynn Bryson
Collected on:
This review is for a different branch.
Connor has recently been looking after me whilst submitting an offer, he has been very informative and keeps me upto date. Really appreciating the updates and work he is putting in on my behalf.
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Verified review
This review has been left by a verified client who used Gilson Gray Llp.
Matter Type:
Residential Conveyancing
Andy MacDonald
Collected on:
This review is for a different branch.
Connor and Rachael dealt with the purchase of my property.
They processed everything quickly and efficiently from first contact to Completion, keeping me updated regularly during the process.
Thanks for your service.
Andy
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Verified review
This review has been left by a verified client who used Gilson Gray Llp.
Matter Type:
Residential Conveyancing
S & M Miller
Collected on:
This review is for a different branch.
A great experience had. So patient with us and all questions answered.
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Verified review
This review has been left by a verified client who used Gilson Gray Llp.
Matter Type:
Residential Conveyancing
Lewin
Collected on:
This review is for a different branch.
I cannot recommend Connor McCathie highly enough! He provided exceptional support throughout the process of making offers on multiple properties. His professionalism, responsiveness, and expertise were truly remarkable.
Connor successfully secured offers on three properties for me, handling everything with efficiency and clear communication. He was proactive in keeping me informed at every step and ensured all paperwork and negotiations were handled seamlessly.
What impressed me the most was his ability to act quickly and strategically, which was critical in the competitive housing market. Thanks to his hard work and dedication, I’m now in a fantastic position with multiple accepted offers.
If you're looking for a solicitor who is not only knowledgeable but also genuinely cares about getting the best outcome for their clients, Connor is the person to go to. I’ll be recommending him to anyone who needs legal assistance with property transactions!
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Sally
Collected on:
This review is for a different branch.
As in line with the 1.3 star reviews from trust pilot, I am finding this company completely inept!
A no chain house sale has taken 6 months so far.
Complaints are ignored as are most of my emails. this company has cost me so much by their lack of professionalism and blasé attitude
AVOID AT ALL COSTS YOUR FINANCES AND MENTAL HEALTH WILL SUFFER!
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Roukan
Collected on:
Thank you for all your hard work! Especially Joanne!
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Nigel
Collected on:
Jodie, our sales negotiator has been fabulous and extremely professional, as have all the property team working diligently to get us the best price for our property. I would absolutely recommend Gilson Gray’s estate agency services. Thanks again Jodie, great job 👏
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Laura
Collected on:
This firm was recommended by the estate agency to our seller (in exchange of a commission).
Now, a straight forward sale with no chain is taking forever. Our solicitor is still waiting for replies to her enquiries sent in August (now December).
Both our solicitor and the estate agent have been contacting them for weeks and weeks to move things forward, but we are still at the same point.
The estate agency has stopped recommending this firm now as they have several clients completely stuck with no communication or even basic understanding of conveyancing.
But suddenly, the firm is getting 5 stars reviews, being praised for their efficiency and fast service.
Do you treat your clients differently then? Or do you get your 5 stars reviews the same way you get recommendations from estate agencies (💷)?
Edit: it's 19th December and our solicitor still hasn't received any replies from Gilson Gray. Which means that the exchange of contracts will be at the earliest in January.
6 months for a no-chain purchase.
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Billy
Collected on:
NEVER use this firm. Absolutely shocking service, constant source of delays and shear lack of communication, they were involved in our chain and we nearly didn’t move because of their incompetence.
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Wendy
Collected on:
Natasha Candlin from Gilson Gray LLP has been our Conveyancing Executive during the lengthy and complex process of selling our father's flat and she has been excellent throughout. I found Natasha very easy to contact and she has been 100% reliable in returning any communication. Even when she was clearly extremely pressurised, Natasha took time to explain issues and answer questions. She has been consistently approachable, calm, friendly and extremely professional. I was also impressed by the way Natasha made helpful and flexible suggestions around managing all the paperwork. Thank you Natasha, for making this complicated sale so much less stressful for us!
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We are a comprehensive law firm, offering expert legal, property and financial services. So whatever stage you are at in your life, we can help you achieve your goals. We support our clients throughout their entire lifetime, so whether it’s corporate law or conveyancing, litigation or family law, our specialised teams will be by your side every step of the way.
