Matter Type:
Residential Conveyancing
Fiona
Collected on:
My House Sale
I used Headleys in a very high end sale of my business to help pursue a more promising business idea. I first started at Lutterworth with Francis- say no more. For reasons out of Headleys control we got moved to Chantelle based at the Hinckley office. Unfortunately, this didn’t go so well either where her conducts and mannerisms were questionable and her lack of engagement made me feel unimportant as a client who is requiring a service.
I then was transferred to Nick and Georgia, who I must say Georgia’s lack of communication was appalling, always to voicemail, fee times I did get through very abrupt and rude demeanour, came across as she was to important to have the call.
I spoke to Nick numerous times and he was professional and friendly the interactions I had with him.
I was then paired with Hollie, and if truth be known I was very wary as had been passed to various staff members. Luckily, Hollie was a breath of fresh air. Her engagement was phenomenal, always responsive even in the evenings, never felt like we were burden and she always made time for us. Me and my mum were highly impressed with her level of service and her bright and bubbly personality always shone through. We then had the pleasure of meeting Hollie where we signed, exchanged and completed in one day! She was truly exemplary and upon meeting her, her friendly nature was bursting through and her eagerness to help and resolve matters.
I would be more than happy to recommend Hollie to my friends and family and future business peers.
Hollie, if you read this keep going! Good luck with your CLC and keep being you- you are fantastic and you will have a long bright career ahead of you and I look forward to our paths meeting again one day.
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