I employed a (so-called!) builder to build a Dormer on my bunglaow. Unfortunately, his work seriously failed Building Regs standards. We were then advised that the Dormer would require a huge amount of additional structural work costing £1000s. However, the builder refused to claim responsibility. We therefore felt the need to seek legal advice. We approached Dibbens on their advice that we could claim compensation from the Builder's Insurance Co. With that in mind we trusted her that the builder's Insurance Company would cover our legal costs and also pay for all, or most of the addtional work. HOWEVER, the Insurance Co. REFUSED to pay absolutley anything in compensation because they claimed that the builder's work was due to his incompetence and a clause in the Builder's policy stipulated that they would not pay out for work caused by incompetence. My greivance and complaint therefore focuses on why the solicitor didn't find out at the very beginning of our litigaiton what was and what was not covered in the Builder's Insurance Policy. Had she done that, then I may not have pursued the litigation as it was obvious to anyone that the builder himself was at fault. Consequently, I did not feel that the solicitor had a good understanding of my needs and I felt that my expenditure of over £4000 did not achieve the results I had been hoping for. To rub 'salt into the wound' even when I wrote the odd letter of complaint, I was informed that if I continued to complain she would start to charge me for having to read my letters - unbelievable!!
