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Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Dutton Gregory Llp on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Dutton Gregory Llp. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Dutton Gregory Llp and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Dutton Gregory Llp performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Dutton Gregory Llp and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Dutton Gregory Llp compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Dutton Gregory Llp offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
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Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
You may want to discover a firm with an established and proven reputation on ReviewSolicitors
Client Reviews
Megan
Collected on:
Rude receptionist. They wanted my address before they would give me any quote and then they said the only person available to quote me will call me back at 'some point' The receptionist laughed at me too as I didnt know the address of the property I am buying as it is a new build. Avoid.
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Chris
Collected on:
We had a terrible experience with Dutton Gregory In chandlers ford, if I could leave 0stars I would!!! Very poor communication, constant chasing to get responses. Our adviser didn’t speak to us over the phone for 4months. Always behind with communication with other agency’s. Avoid, Avoid, Avoid. We didn’t even complete in the end due to so many errors and I hold them responsible.
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Matter Type:
Residential Conveyancing
Francesca
Collected on:
It’s a very long story, but please stay away from this Conveyancy firm. We used them for the sale of our property and the purchase of a new build. They handle client’s files with neglect and lack of competence. They made so many errors on our file and made the whole process of moving so much more stressful! We complained several times by offering constructive feedback but no improvements were made. They couldn’t even accept, with humbleness, the constructive feedback we offered and simply went on to make more mistakes on our file and statements. Moving home is a stressful process, moving home with incompetent solicitors is a nightmare! Happy to share more details if anyone is interested. Please just go elsewhere. Good luck!!
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Matter Type:
Residential Conveyancing
Anonymous
Collected on:
We've purchased a few properties in the past, and was recommended Dutton Gregory on this occasion, after some below average experiences with previous solicitors. I was assigned with Hugh as my conveyancer. If service levels continue to the level I received from Hugh first time, we will never use another solicitor again. It's taken us 5 years to find such a great solicitor!
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Mandy
Collected on:
This review is for a different branch.
Unbelievable bad service. Wouldn't explain why they felt they couldn't help me after sitting with Catherine for over an hour and she was more than happy at the time. Wouldn't recommend this firm at all thoroughly appalled by uncaring behaviour
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Matter Type:
Residential Conveyancing
Hannah
Collected on:
This review is for a different branch.
Lucinda worked for us on our sale and our purchase. She was very human, she had a sense of humor, and was very calm, kind and understanding whilst being professional. She explained what we needed to know at each stage and listened to what we wanted.
Having a larger firm was brilliant as I knew that someone would be available to us if we needed them. But as they are not too far away, I was still able to pop in with documents when I needed to. When I called in a panic as Lucinda was not around, her colleague had already dealt with the issue! I also loved the app which explained the stages of the sale and purchase, as it meant I didn't need to ask all the time what the next steps were.
I would recommend Dutton Gregory for conveyancing to anyone, and especially Lucinda!
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Matter Type:
Residential Conveyancing
Miranda
Collected on:
This review is for a different branch.
Terrible conveyancing service. Did no work for an entire month but did not advise that nothing was being done. Nicky Marsh was rude &, when I complained, she personally attacked me. We did write a formal complaint to her manager but simply got a long-winded reply directly from Nicky which did not address why no work had been done. They will not carry out any conveyancing until source of funds are approved but they do not advise of this. I would highly recommend people do not use their conveyancing services.
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June
Collected on:
This review is for a different branch.
After nearly three years I have still not received my deeds and I paid cash..no mortgage!
Despite phone calls and messages there have been no responses .
Very very poor service…not even a letter explaining why my deeds have not been sent! Am very frustrated and annoyed as this so,icitir was recommended by the builders as the best and the conveyancing would be quicker if used them….. terrible terrible service !
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Ian
Collected on:
This review is for a different branch.
Hired for the sale of my parent house and purchase of a new property. Very poor communication, needed constant chasing, inaccurate documentation, lack of attention to detail, unresponsive and defensive when feedback was shared.
I have bought and sold property many times in different countries including the UK and without doubt the conveyancing from DG in Chandlers Ford was the absolute worst service I have ever experienced.
I provided some feedback to their Managing Partner which he did not respond to until after I chased him up and then he delgated that to another Partner who was completely dismissive. The worst firm!
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Matter Type:
Purchase and Sale
Benedict
Collected on:
This review is for a different branch.
We used Nicky for our conveyancing and I might as well have just burned a pile of money. She's rude and impossible to get hold of and unbelievably slow. We've actually ended up losing our buyer because she thought it was acceptable to just put our sale to the bottom of the list. After months of chasing we ended up making a formal complaints just for her to dismiss our concerns and act like.she.was doing the best she could.
Avoid these charlatans at all costs!?!
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