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Zen Move are an online, national conveyancing service that puts your well-being first. Conveyancing is an essential part of moving, but the process can often bring stress. With that in mind, Zen Move was established to offer a smooth, compassionate, efficient service that allows clients to keep up to date with their transaction at all times by using our very own app. Read more...
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Zen Move on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Zen Move. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Zen Move and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Zen Move performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Zen Move and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Zen Move compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Zen Move offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Connor
Collected on:
Most people describe the home buying solicitor experience as poor and slow, none of these were the case with Zen Move. We had 8 weeks to get it done and they got us in our new home with time to spare and communicated clearly throughout the proccess. I have reffered several people on since using them.
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Matter Type:
Residential Conveyancing
Korah
Collected on:
As a first-time buyer with little knowledge of the processes involved, my engagement with Zen Move was excellent. The mobile application provided to track the progress at each step helped to reduce my anxiety and clarity on the next steps. The team was very professional, with clear advice on timelines and timely follow-up and updates.
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Matter Type:
New home purchases and sales
Mark
Collected on:
A very professional service but with a human touch. They very understanding about my needs and kept me informed throughout the process. Would highly recommend them and in particular Pebelle, who is an amazing human being.
A representative from Zen Move responded to this review on 11 April, 2023:
Dear Mark, thank you for taking the time in writing a lovely review, we are pleased that we were able to assist. I will pass on your comments to Pebelle and the rest of the Property team. Should you require any legal assistance in the future, please do not hesitate to get in touch. Kind regards, Zen Move.
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Max
Collected on:
Mabelline, You pushed through my sale in under 8 weeks and took care of me all times of the day to make sure I could achieve my dream of owning my own home! I really appreciate your hard work. Kind regards, Max P
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Christian
Collected on:
Thank you so much for all your help with our sale and purchase. We felt supported through every step of the process and really appreciated that you were there to answer all of our questions and keep us updated. What could have been a stressful move was made so much easier through your fantastic support and it really was a 'Zen' experience! Thanks again, Charlotte & Christian
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Jason
Collected on:
Probably one of the most stressful ordeals we endured with regards to a house purchase. Which is kind of funny seeing as they sell a "Stress Free" conveyancing service.
I wouldn't even suggest that they were unprofessional, they simply hadn't a clue what was going on most of the time. It took weeks and weeks to get a response to simply questions and as a result it cost us a lot of money and we ended up having to pull out of the purchase due to poor conveyancing advice. We never really knew just how bad their service was until we started the process with a proper conveyancing solicitor.
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Silan
Collected on:
Extremely unprofessional and unresponsive staff. Escalation to senior partner often lead to defensive and attacking responses and eventually complete silence. Zero respect or regard for customers going through a very expensive and overwhelming process. I am now escalating to the legal ombudsman. Do not use this company.
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Cynthia
Collected on:
They take an extremely long time to respond to queries. Before we closed on our contract, we had to constantly dig for information. When we would get a response, it would usually get one or two sentence answers that sounded like it was coming from an intern. It was usually not thorough enough so we had to reach back out with follow-up questions. I just felt like communication wasn't as professional or detailed as you would expect from a legal team. I understand they are a small team but the delays are ridiculously long. Now, it's been a month since we've closed on our home and I reached out about a query last week...and still waiting for a response. Customer service doesn't seem matter.
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Francis
Collected on:
Although they seem like nice people, unfortunately I had a very poor experience - my report on title was incorrect (claimed they were missing documents they had), progress tracker not kept updated, and the actual bill for conveyancing was wrongly calculated multiple times. I certainly can’t recommend due to this. I am not someone who enjoys 1 starring anyone, but felt I had to make people aware.
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Matter Type:
Residential Conveyancing
Jessica
Collected on:
Really enjoyed my experience with Zen move. Mabelline was an excellent conveyancer and really made the whole process smooth and stress free from start to finish. As a first time homebuyer I had heard nothing but horror stories about the conveyancing process but I'm pleased to say this was relatively seamless.
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Zen Move is an online, national conveyancing service that puts your well-being first . The Calm in Conveyancing ~ Let us take the stress out of moving.
