Mark
Collected on:
Top bloke
This review is for a different branch.
Me boy is still with the GPS and is so happy thanks to your quick thinking am eternally gratefully thank u sir
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Gilbert Stephens LLP
01395512443
- Address
- EX10 8LY
- 01395512443
- www.gilbertstephens.co.uk
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How Gilbert Stephens LLP Compares
Value for money
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Gilbert Stephens LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Gilbert Stephens LLP. These questions include:
- Value for money (a rating of 1-5)
- How much were you initially quoted or how much did you expect to pay?
- Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
- Did you think this was underpriced, overpriced or about right?
- Overall experience
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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Would recommend to
friends and family
ReviewSolicitors uses our community data to show you how many clients used Gilbert Stephens LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Gilbert Stephens LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
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Satisfied with
outcome of matter
ReviewSolicitors uses our community data to show you how many clients used Gilbert Stephens LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Gilbert Stephens LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Rankings by area of expertise
The rankings below show the areas of expertise that Gilbert Stephens LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
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Overall experience
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Catherine
Collected on:
Amazing service, brilliant feedback, superb service !!
This review is for a different branch.
I have used Gilbert Stephens a few times previously and had extremely efficient service in the past - as freeholders of different property we deal with various solicitors, however upon dealings with Xanthe Worth we were so very impressed with how she handled a sale for a leaseholder we were in contact with, we asked her if she would act on our behalf when selling property. Generally these days, no one has any time to spare, however the service we received from Xanthe was absolutely faultless. She has acted with complete professionalism, competence & expertise during the sale process and gave important feedback along the way. Xanthe has gone over and above in every way, she has kept us fully up to speed during the sale, nothing has been too much trouble, the level of service that she has afforded us has been so reassuring - we want to say a huge thank you to Gilbert Stephens and especially Xanthe Worth as her attention to detail, expertise & kindness has been wonderful - thank you so much Xanthe - Katie Tree
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Doug
Collected on:
Fantastic service
This review is for a different branch.
I have used Gilbert Stephens for three separate property purchases and sales, and I am thoroughly impressed with their service. The team is highly professional, efficient, and consistently provided clear communication throughout each transaction. Their attention to detail and expertise helped make the process smooth and stress-free. I highly recommend Gilbert Stephens for anyone looking for a reliable and knowledgeable solicitor in Exeter. Ask for Debbi or Xanthe.
Doug
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Angela
Collected on:
Exceptional Service
This review is for a different branch.
We can not praise Rebecca Cox and her assistant Molly at Gilbert Stephen enough, who acted on the sale of our farm and purchase of our new property. Rebecca and her team were very efficient, nothing was too much trouble. We would not hesitate to recommend Gilbert Stephens to anyone looking for a professional conveyance for Farms, land and Country property.
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David
Collected on:
Sale and purchase of houses (in Devon). Gayle Defries
This review is for a different branch.
Gayle is a friendly person who has ones details always ready in a file with her. She is swift and efficient in her dealings with other solicitors, and has given them a push in the right direction when asked to do so. She has been easy to meet with in the Budleigh Salterton office, and can often be available without making a form interview time with her. Her local knowledge has been useful too.
No hesitation at all in recommending her to others at all.
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Matter Type:
Residential Conveyancing
Anonymous
Collected on:
House sale and new house purchase conveyance
This review is for a different branch.
Our conveyancer was Matt Wreyford. Very satisfied on all fronts with the advice, work attention to detail and perseverance of the whole process through a stressful sale and a drawn out purchase and move from Devon to Sussex.
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Matter Type:
Disputed Trusts
Tim
Collected on:
Awful rude and take no responsibility for mistakes
This review is for a different branch.
A previous solicitor gave wrong advice which I acted on. Has since resigned. They cannot contact him and say they have no ties. Despite him being in their employ at the time. This has cost me thousands. They refuse to engage with me and ignore me. Avoid this form at all costs. They are unhelpful and do not care about the impact on me.
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Simon
Collected on:
Simply Awful April 2023
This review is for a different branch.
Alyson Coulson was the solicitor handling my fathers will, where I was a 1/3rd share benefactor along with my two sisters. I would not recommend her. On numerous occasions she failed to respond to voice messages requesting a call back on important matters that she herself raised in writing. Her email responses out of 12 emails came back 9 Out of Office which to date have been unanswered. Worse than that, following Gilbert Stephens Exeter own Complaints Policy, their Complaints Manager emailed me and copied Alyson Coulson promising that she would respond within 48 hours. 4 days later, there has been no response from either Alyson Coulson or The Complaints Manager of Gilbert Stephens. This would appear to be a case that Alyson Coulson must only be a part time/working from home solicitor and not be able to properly manager her affairs. When solicitors who are fee based per email/letter they send can't be bothered to send you a courtesy email stating they have received your communication then that surely must put their reputation and that of their employers, Gilbert Stephens Exeter, in serious doubt.
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Matter Type:
Residential Conveyancing
Trevor
Collected on:
Poor experience for conveyancing
This review is for a different branch.
The first person we had contact with at Gilbert Stephens when we needed a company to act on our behalf for conveyancing was excellent but unable to take on our case because of workload. The person that took this on instead however was not. They don't respond to emails sooner than 2 days from receipt so that they don't disadvantage people without email. Which century are we in? We were also advised that they didn't know if they could accept money from the lenders to pass on to the vendors and suggested we should handle that ourselves. This was unbelievable. The conveyancers acting on behalf of the vendors and solicitors acting on behalf of the lenders were so much better at communicating with us and they were not acting on our behalf! Poor attention to detail did not help either. We will certainly not be using this firm of solicitors again. If you need conveyancing done, I would recommend you look elsewhere.
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JB
Collected on:
never use
This review is for a different branch.
Please do not go with this company for anything. They had agreed to be our solicitors, all paper sent to banks ETC. We didn't hear anything so we had to chase and chase. When they eventually email back, they couldn't help us anymore!!! This is unprofessional and just left us hanging. PLEASE NEVER EVER US THIS COMPANY
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About this branch
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Legal services
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Clinical Negligence
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