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Whether the matter is of a personal or business nature, you can be sure that you will receive outstanding advice tailored to meet your own needs and which reflects your own personal circumstances. You can be sure you are in safe hands every time.
Butterworths
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Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Butterworths on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Butterworths. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Butterworths and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Butterworths performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Butterworths and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Butterworths compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Butterworths offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Butterworths.
Jamie
Collected on:
This review is for a different branch.
We had lizzie sorting us out and the service was excellent. We could always get in touch ane she was always chasing. We had some issues with home group that lizzie really helped us out with.
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Verified review
This review has been left by a verified client who used Butterworths.
Matter Type:
Residential Conveyancing
Catherine Elizabeth
Collected on:
This review is for a different branch.
Butterworths we're great to deal with. Quick and friendly communication. All queries answered fully and promptly. I found Joanne especially good at her job. She really kept me informed every step of the way.
A representative from Butterworths responded to this review on 16 December, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Butterworths.
Matter Type:
Residential Conveyancing
Claire
Collected on:
This review is for a different branch.
Took over 10 months to complete a straight forward property purchase. Had 4 different solicitors with in this time as they kept leaving. Got given a bill paid it in full then they added more money to it saying it was the wrong bill they sent me Never again using this company. I had to put a complaint in to get things sorted.
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Matter Type:
Wills
Catherine
Collected on:
This review is for a different branch.
My husband and I have been saying for years that we must complete a Will. The incentive was when we received a leaflet through the door from Butterworths itemising a £50.00 deduction off the price,
It could not have been easier. I phoned Butterworths Solicitors, made an appointment to go into their Blackpool branch, met with Charlene Boyd who covered all aspects of our Will asking the most relevant questions. The Will was then drawn up and draft copy completed. A further appointment was made to conclude the Will and that was it. The process was very straight forward and Charlotte made us feel at ease with some very serious questions and our Will is now at last complete. One less thing to worry about!
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Matter Type:
Residential Conveyancing
robin
Collected on:
This review is for a different branch.
A very poor experience, avoid Butterworths.
A very poor experience, with delays and incompetence at each stage.
A simple conveyancing issue, with a slight complication in a court order to be enforced. Many delays and poor communication, and when the court order was finally enacted I wasn't informed until I chased the court myself - only to be informed that my solicitor had been informed a month earlier.
My Butterworths solicitor claimed that she needed legal advice before dealing with that - the irony! I have no doubt that if I hadn't contacted the court myself I'd still be waiting for Butterworths to deal with the issue. My first mortgage offer expired after several renewals, I still don't know whether Butterworths had even attempted to deal with the court at that point.
They did offer to reduce the bill by £180 to reflect the poor service, but then increased their quoted court application fee from £100 to £400! The final bill was far in excess of the quote, with no unexpected events to justify the increase.
Finally, on completion day they refused to give a completion statement showing their fees until after completion. They gave 3 separate figures on the day, ranging from £4,200 to £33,600, and the final figure wasn't any of the 3 given. No explanation given for the differences.
My advice would be to steer well clear of Butterworths.
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Matter Type:
Wills
Simone
Collected on:
This review is for a different branch.
Charlene was such a lovely girl, who spoke in terms I understood and explained everything and would definitely recommend her time and time again. Very professional and easy to talk to
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Simone
Collected on:
This review is for a different branch.
I have hired delay again flights in May 2019 after my flights was cancelled in the last minute – 4 days- 1 week prior of my bookings.
I was informed by delay again flight administration people –solicitors that I could persuade my claims even if it was bought through the travel agency due to a short notice given - less than 14 days which is obligated by law.
My claim was acceptable and directed for Butterworths Solicitors Company.
Butterworths Solicitors Company – Delay again flights asked me to sign a lot of papers – They are acting on my behalf.
I have had a very poor service in terms of communication through phone calls and emails to find out about my process.
I was communicating with one of the staff that reported to me that it could take 18 months to be solved.
I was in my right and they were waiting for the airline to defend themselves regarding my claim.
I had a full refund of my ticket cost. However, I did this claim due to the stress I had that time with the cancellation at the last minute. Furthermore, I had to buy a new flight tickets which I did not pay the same amount as my previous ticket.
I did this claim not because of the compensation which I would get only 250 euros.
My point to go all this way - through solicitors was to reach the airline in terms of moral damage with a cancellation at the last minute.
Where is the customer service care, commitments?
I would like the airline understanding the stress and the moral damaged them caused me.
I was waiting for my compensation. I am sure that I am right to get it due to the facts.
A month ago when it was about to finish my case (18 months later 2020) and to get my compensation Butterworths Solicitors Company contact me saying that they revised my case and that they would not continue due to my tickets were bought through an agency.
This company is not trustable they knew very well since the begriming of my claims that my tickets was bought through agency and they accepted my case.
How I know that they did not continued to persuade my case and/or did get or not the compensation; and kept the compensation money?
It is only 250 euros, but if it is calculated for every customer that had the same experience as me how much would be?
I am a honest citizen that contact this company to try to persuade my rights against people that take advance of you, but what I get it was a very poor service. If my signature in lots of papers.
I DO NOT RECOMMEND THIS COMPANY
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Matter Type:
Residential Conveyancing
Wayne
Collected on:
This review is for a different branch.
Never had such a dedicated team who helped me and my wife with the purchase of our house so much. When they say they do something they did it straight away and phoned on the dot every day with any updates. Gemma and her team were brilliant. Would highly recommend Butterworths to anyone, you will not be disappointed with the service they give. If I could give more stars I would. If we move again i will be using Butterworth again.
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Verified review
This review has been left by a verified client who used Butterworths.
Matter Type:
Injunctions
Fiona
Collected on:
This review is for a different branch.
No problems with the service from Butterworths. They kept in contact with me as needed and responded swiftly to any queries I had.
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Verified review
This review has been left by a verified client who used Butterworths.
Matter Type:
Injunctions
Carol
Collected on:
This review is for a different branch.
I was very happy with the service provided by the solicitors at Butterworth
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Matter Type:
Residential Conveyancing
R
Collected on:
Made buying a house stress free, always kept you updated and very prompt with replies
Couldn't ask for more.Thank you
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R
Collected on:
Made buying a house stress free, always kept you updated and very prompt with replies
Couldn't ask for more.Thank you
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David
Collected on:
They answered the phone and provided a service that was very professional and helpful, they also returned my phone calls as promised, all in all would recommend.
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David
Collected on:
They answered the phone and provided a service that was very professional and helpful, they also returned my phone calls as promised, all in all would recommend.
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Mitchell
Collected on:
Saved the day for us (well our trip). Very quick thinking and fit us in the next day. The only solicitor in the area who was able to think of the idea. We'll have to bring you something back from Germany!
Thanks again.
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Based in the North of England we offer high-quality, sensible legal advice to clients seeking professional help and easy to access support. Whether the matter is of a personal or business nature, you can be sure that you will receive outstanding advice tailored to meet your own needs and which reflects your own personal circumstances. You can be sure you are in safe hands every time.
