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Butterworths

01539751471
4.6/5
125 Client Reviews Leave a review

Whether the matter is of a personal or business nature, you can be sure that you will receive outstanding advice tailored to meet your own needs and which reflects your own personal circumstances. You can be sure you are in safe hands every time.

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Butterworths
Butterworths
Butterworths

Accreditations

accreditation
accreditation

Other locations

Other locations

Butterworths
have 3 other locations

6 - 8 Cornmarket
Penrith
CA11 7DA

Former Library
Whitehaven
CA28 8SU

24 Lowther Street
Carlisle
CA3 8DA

6 - 8 Cornmarket
Penrith
CA11 7DA

Former Library
Whitehaven
CA28 8SU

24 Lowther Street
Carlisle
CA3 8DA

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Available lawyers at Butterworths

Christine Mason

5.0 out of 5
(5)
Conveyancing

Gill Dubyk

5.0 out of 5
(1)
Conveyancer

Jonathan Ditchburn

5.0 out of 5
(1)
Solicitor

Alison Dickson

0.0 out of 5
(0)
Legal Assistant

Angela Anderson

0.0 out of 5
(0)
Legal Assistant

Angela Latta

0.0 out of 5
(0)
Legal Assistant

Ashley Elliot

0.0 out of 5
(0)
Solicitor

Craig Taylor

0.0 out of 5
(0)
Legal Advisor

Lewis Walker

0.0 out of 5
(0)
Marketing Manager

Lizzie Riley

0.0 out of 5
(0)
Conveyancer

Olivia Beaumont-Gidley

0.0 out of 5
(0)
Consumer Claims

Susan Farley

0.0 out of 5
(0)
Legal Assistant

Victoria Hewat

0.0 out of 5
(0)
Legal Assistant

How Butterworths Compares

Value for money

!

Limited data.

This firm - 90%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Butterworths on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Butterworths. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 0%
About Right 100%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 88%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Butterworths and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Butterworths performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 88%
No 12%

If you would like to read more about how we work with our review data please see our Transparency section.

Read moreless...

Satisfied with
outcome of matter

This firm - 89%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Butterworths and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Butterworths compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 89%
No 11%

If you would like to read more about how we work with our review data please see our Transparency section.

Read moreless...

Rankings by area of expertise

The rankings below show the areas of expertise that Butterworths offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Locally

Nationally

Consumer
2nd / 11
482nd / 4646
Company & Commercial
2nd / 11
523rd / 4410
Housing & Property
1st / 11
260th / 4268
Family Law
2nd / 6
746th / 3862
Wills, Trusts & Probate
2nd / 9
586th / 3528
Commercial Property
2nd / 10
544th / 3339
Employment
2nd / 11
498th / 3126
Regulations
1st / 7
252nd / 2599
Personal Injury
1st / 12
352nd / 2398
Professional Negligence
1st / 3
248th / 1210
Dispute Resolution
1st / 1
290th / 1035
Clinical Negligence
1st / 7
232nd / 947
Banking
1st / 2
81st / 708
Agriculture
1st / 7
221st / 597

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.6/5

Reviews summary

  • Excellent

    106

  • Very Good

    5

  • Average

    2

  • Poor

    3

  • Awful

    9

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Catherine
Wills, Trusts & Probate

Matter Type:

Wills

Catherine

November 20, 2022

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Collected on:

Will

My husband and I have been saying for years that we must complete a Will. The incentive was when we received a leaflet through the door from Butterworths itemising a £50.00 deduction off the price,

It could not have been easier. I phoned Butterworths Solicitors, made an appointment to go into their Blackpool branch, met with Charlene Boyd who covered all aspects of our Will asking the most relevant questions. The Will was then drawn up and draft copy completed. A further appointment was made to conclude the Will and that was it. The process was very straight forward and Charlotte made us feel at ease with some very serious questions and our Will is now at last complete. One less thing to worry about!

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Simone
Wills, Trusts & Probate

Matter Type:

Wills

Simone

March 16, 2022

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Collected on:

Very understanding and professional

Charlene was such a lovely girl, who spoke in terms I understood and explained everything and would definitely recommend her time and time again. Very professional and easy to talk to

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Catherine Elizabeth
Housing & Property

Verified review

This review has been left by a verified client who used Butterworths.

Matter Type:

Residential Conveyancing

Catherine Elizabeth

December 11, 2024

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Collected on:

Recommend this solicitor.

This review is for a different branch.

Butterworths we're great to deal with. Quick and friendly communication. All queries answered fully and promptly. I found Joanne especially good at her job. She really kept me informed every step of the way.

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Claire
Housing & Property

Verified review

This review has been left by a verified client who used Butterworths.

Matter Type:

Residential Conveyancing

Claire

December 05, 2024

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Collected on:

Poor service

This review is for a different branch.

Took over 10 months to complete a straight forward property purchase. Had 4 different solicitors with in this time as they kept leaving. Got given a bill paid it in full then they added more money to it saying it was the wrong bill they sent me Never again using this company. I had to put a complaint in to get things sorted.

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robin
Housing & Property

Matter Type:

Residential Conveyancing

robin

June 20, 2022

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Collected on:

Incredibly poor

This review is for a different branch.


A very poor experience, avoid Butterworths.
A very poor experience, with delays and incompetence at each stage.

A simple conveyancing issue, with a slight complication in a court order to be enforced. Many delays and poor communication, and when the court order was finally enacted I wasn't informed until I chased the court myself - only to be informed that my solicitor had been informed a month earlier.

My Butterworths solicitor claimed that she needed legal advice before dealing with that - the irony! I have no doubt that if I hadn't contacted the court myself I'd still be waiting for Butterworths to deal with the issue. My first mortgage offer expired after several renewals, I still don't know whether Butterworths had even attempted to deal with the court at that point.

They did offer to reduce the bill by £180 to reflect the poor service, but then increased their quoted court application fee from £100 to £400! The final bill was far in excess of the quote, with no unexpected events to justify the increase.

Finally, on completion day they refused to give a completion statement showing their fees until after completion. They gave 3 separate figures on the day, ranging from £4,200 to £33,600, and the final figure wasn't any of the 3 given. No explanation given for the differences.

My advice would be to steer well clear of Butterworths.

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Simone

Simone

November 05, 2020

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Collected on:

Poor service

This review is for a different branch.

I have hired delay again flights in May 2019 after my flights was cancelled in the last minute – 4 days- 1 week prior of my bookings.
I was informed by delay again flight administration people –solicitors that I could persuade my claims even if it was bought through the travel agency due to a short notice given - less than 14 days which is obligated by law.
My claim was acceptable and directed for Butterworths Solicitors Company.
Butterworths Solicitors Company – Delay again flights asked me to sign a lot of papers – They are acting on my behalf.
I have had a very poor service in terms of communication through phone calls and emails to find out about my process.
I was communicating with one of the staff that reported to me that it could take 18 months to be solved.
I was in my right and they were waiting for the airline to defend themselves regarding my claim.
I had a full refund of my ticket cost. However, I did this claim due to the stress I had that time with the cancellation at the last minute. Furthermore, I had to buy a new flight tickets which I did not pay the same amount as my previous ticket.
I did this claim not because of the compensation which I would get only 250 euros.
My point to go all this way - through solicitors was to reach the airline in terms of moral damage with a cancellation at the last minute.
Where is the customer service care, commitments?
I would like the airline understanding the stress and the moral damaged them caused me.
I was waiting for my compensation. I am sure that I am right to get it due to the facts.
A month ago when it was about to finish my case (18 months later 2020) and to get my compensation Butterworths Solicitors Company contact me saying that they revised my case and that they would not continue due to my tickets were bought through an agency.
This company is not trustable they knew very well since the begriming of my claims that my tickets was bought through agency and they accepted my case.
How I know that they did not continued to persuade my case and/or did get or not the compensation; and kept the compensation money?
It is only 250 euros, but if it is calculated for every customer that had the same experience as me how much would be?
I am a honest citizen that contact this company to try to persuade my rights against people that take advance of you, but what I get it was a very poor service. If my signature in lots of papers.
I DO NOT RECOMMEND THIS COMPANY

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Wayne
Housing & Property

Matter Type:

Residential Conveyancing

Wayne

February 12, 2020

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Collected on:

Fantastic Service from start to finish. Highly recommend

This review is for a different branch.

Never had such a dedicated team who helped me and my wife with the purchase of our house so much. When they say they do something they did it straight away and phoned on the dot every day with any updates. Gemma and her team were brilliant. Would highly recommend Butterworths to anyone, you will not be disappointed with the service they give. If I could give more stars I would. If we move again i will be using Butterworth again.

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Fiona
Housing & Property

Verified review

This review has been left by a verified client who used Butterworths.

Matter Type:

Injunctions

Fiona

November 07, 2019

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Collected on:

Good service

This review is for a different branch.

No problems with the service from Butterworths. They kept in contact with me as needed and responded swiftly to any queries I had.

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Carol
Housing & Property

Verified review

This review has been left by a verified client who used Butterworths.

Matter Type:

Injunctions

Carol

November 05, 2019

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Collected on:

Purchase of Land

This review is for a different branch.

I was very happy with the service provided by the solicitors at Butterworth

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Michael
Housing & Property

Verified review

This review has been left by a verified client who used Butterworths.

Matter Type:

Housing disputes

Michael

October 09, 2019

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Collected on:

Amazing jack

This review is for a different branch.

Thank you jack for your help could have done a better job

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Reviews collected from

Rob

Rob

August 17, 2023

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Collected on:

Rob

Needed a couple of documents certified and got an appointment on the same day. Reception was brilliant and the solicitor who assisted was friendly and professional.

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Rob

Rob

August 17, 2023

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Collected on:

Rob

Needed a couple of documents certified and got an appointment on the same day. Reception was brilliant and the solicitor who assisted was friendly and professional.

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Stephen
Wills, Trusts & Probate

Matter Type:

Wills

Stephen

November 29, 2022

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Collected on:

Stephen

Having reached a time of life and experiencing unfortunate medical issues the time for prevarication over making wills finally came to an end.
We had heard good things about Butterworths Solicitors and decided to call them.
From the first telephone call ( very professional and friendly) the service that we received was exceptional. We conducted our business initially by phone because of our location. Charlene Boyd was a pleasure to deal with; very amiable and totally professional. She showed great empathy and patience and ensured that we were completely aware of the decisions we were making.
Understandably we had to eventually meet Charlene in person. This meeting took place in the Carlisle office at a time that suited us in terms of travelling. Charlene was once again a delight to deal with ensuring that we were entirely comfortable with our decisions and gently guiding us when we were unsure.
Charlene is a credit to Butterworths. Both my wife and I have no hesitation in recommending her and Butterworths to anyone requiring legal assistance.

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Stephen

Stephen

November 29, 2022

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Collected on:

Stephen

Having reached a time of life and experiencing unfortunate medical issues the time for prevarication over making wills finally came to an end.
We had heard good things about Butterworths Solicitors and decided to call them.
From the first telephone call ( very professional and friendly) the service that we received was exceptional. We conducted our business initially by phone because of our location. Charlene Boyd was a pleasure to deal with; very amiable and totally professional. She showed great empathy and patience and ensured that we were completely aware of the decisions we were making.
Understandably we had to eventually meet Charlene in person. This meeting took place in the Carlisle office at a time that suited us in terms of travelling. Charlene was once again a delight to deal with ensuring that we were entirely comfortable with our decisions and gently guiding us when we were unsure.
Charlene is a credit to Butterworths. Both my wife and I have no hesitation in recommending her and Butterworths to anyone requiring legal assistance.

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Daddy
Wills, Trusts & Probate

Matter Type:

Wills

Daddy

October 30, 2022

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Collected on:

Daddy

Getting a will made professionally is something that always waits for another day. It’s important to make sure everything is in order for those left behind, so finally we made our will. Charlene at Butterworths made us feel confident about our decisions & was fully understanding of our needs. She is professional, with a friendly & helpful manner, explaining all the legal jargon.
I would highly recommend their will service at a very reasonable cost too.

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Butterworths are accredited by

accreditation
accreditation

About this branch

Description

Based in the North of England we offer high-quality, sensible legal advice to clients seeking professional help and easy to access support. Whether the matter is of a personal or business nature, you can be sure that you will receive outstanding advice tailored to meet your own needs and which reflects your own personal circumstances. You can be sure you are in safe hands every time.

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Clinical Negligence
    • Accident and Emergency Claims
    • Amputation Negligence Claims
    • Anaesthetic Awareness Claims
    • Birth Defect and Wrongful Birth Claims
    • Birth Injury Claims
    • Birth Injury To Mother Claims
    • Blood Transfusion Claims
    • Bowel Cancer Misdiagnosis Claims
    • Breast Cancer Misdiagnosis Claims
    • Breast Surgery Compensation Claims
    • C. Difficile Claims
    • Cancer Misdiagnosis Claims
    • Cauda Equina Syndrome Claims
    • Cerebral Palsy Claims
    • Cervical Cancer Misdiagnosis Claims
    • Clinical Negligence
    • Cochlear Implant Claims
    • Cosmetic Dentistry Claims
    • Cosmetic Surgery Claims
    • Defective Medical Device Claims
    • Dental Negligence
    • Dental Negligence Claims
    • Dermal Filler Compensation Claims
    • Diabetes Claims
    • Erb’s Palsy Compensation Claims
    • Eye Surgery Claims
    • Failed Sterilisation Claims
    • Fatal Medical Negligence Claims and Inquests
    • Faulty Defibrillator Claims
    • Fertility Negligence Claims
    • GP Negligence Claims
    • Group B Streptococcus Claims
    • Hospital Negligence Claims
    • Knee Replacement Claims
    • Laser Eye Surgery Claims
    • Laser Treatment Claims
    • Lung Cancer Misdiagnosis Claims
    • MRSA Claims
    • Medical Misdiagnosis Claims
    • Medical Negligence
    • Meningitis Misdiagnosis Claims
    • Metal-On-Metal Hip Replacement Claims
    • Misdiagnosed Miscarriage Claims
    • Nerve Damage Claims
    • Nerve Injury Claims
    • Ophthalmic Negligence Claims
    • Oral Cancer Claims
    • Orthopaedic Negligence Claims
    • Ovarian Cancer Misdiagnosis Claims
    • Pancreatic Cancer Misdiagnosis Claims
    • Periodontal Disease Claims
    • Pregnancy and Gynaecology Injury Claims
    • Pressure Sore Claims
    • Prostate Cancer Misdiagnosis Claims
    • Restorative Dentistry Claims
    • Sepsis Negligence Claims
    • Skin Cancer Misdiagnosis Claims
    • Sorin Stockert 3T Heater-Cooler Claims
    • Spinal Surgery Claims
    • Stillbirth Compensation Claims
    • Stroke Misdiagnosis Claims
    • Surgery Compensation Claims
    • Surgical and Transvaginal Mesh Claims
    • Testicular Cancer Misdiagnosis Claims
  • Consumer
    • Consumer Disputes
    • Consumer Rights
    • Dispute resolution - civil mediation
    • Litigation - Breach of contract
    • Litigation - Insurance disputes
    • Litigation - M&A and warranty disputes
    • Litigation - Product liability claims
    • Litigation - Property litigation claims
    • Litigation - Trust and pension issues
    • Litigation Law
    • Travel rights
  • Employment
    • Agency Staff / Temp Workers
    • Constructive/Unfair Dismissal
    • Disciplinary Hearings
    • Discrimination at Work
    • Employee Team Moves
    • Employment Contracts
    • Equal Pay Disputes
    • Family Leave
    • Flexible Working
    • Gardening Leave
    • Harassment/Bullying at Work
    • Holiday Pay Issues
    • Maternity and Paternity
    • Media and Sports
    • Part Time Workers
    • Pension Law
    • Privacy and Data Protection
    • Professional Discipline
    • Redundancy
    • Restrictive Covenants
    • Senior Executives
    • Settlement Agreements
    • Stress at Work
    • TUPE
    • Tribunal Claims
    • UK Employment Laws
    • Unfair Dismissal Claims
    • Whistleblower Protection
  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Asset protection and tax mitigation
    • Child Arrangements Following Divorce
    • Child Law
    • Child Relocation After Divorce
    • Child contact
    • Children
    • Children Act proceedings
    • Civil Partnership Dissolution
    • Civil partnerships
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce After A Brain Or Other Serious Injury
    • Domestic Abuse
    • Family Mediation
    • Family law
    • Financial Matters
    • Grandparents' Rights
    • Inheritance Act claims
    • Injunctions
    • Lasting power of attorney
    • Matrimonial finance
    • Out Of Court Divorce
    • Parental responsibility, paternity disputes, surrogacy
    • Pension and property advice
    • Pre and Post Nuptial Agreements
    • Separation Agreement
    • Social Services
    • Unmarried Couples' Rights
  • Housing & Property
    • Anti-social Behaviour
    • Boundary Disputes
    • Buying at auction
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Dilapidation Claims
    • Evicting Squatters and Trespassers
    • Exclusivity and lock-out agreements
    • Extending your Lease
    • Freehold Enfranchisement
    • Housing Associations
    • Housing Management
    • Housing disputes
    • Injunctions
    • Investment and buy to let properties
    • Landlord and Tenant
    • Lease Extensions
    • Leasehold properties
    • Matrimonial transfers
    • Neighbour Disputes
    • New home purchases and sales
    • Option agreements and conditional contracts
    • Possession and repossession proceedings
    • Property Disputes
    • Purchase and Sale
    • Remortgaging
    • Renting and Tenancy Agreements
    • Repossessions
    • Residential Conveyancing
    • Restrictive Covenants, Easements and Wayleaves
    • Right of First Refusal
    • Right of Way and Rights to Light
    • Right to Manage
    • Service Charge Disputes
    • Service Charge Recovery
    • Tenancy Breaches, Injunctions and Forfeiture Claims
    • Tenant Eviction
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
    • Unpaid Rent, Service or Ground Charges
  • Personal Injury
    • Against The Council
    • Benefits Available To Asbestos Victims
    • Diffuse Mesothelioma Payment Scheme
    • Gym Injury Compensation
    • Personal Injury Law
    • Welfare Issues After Serious Injury
  • Professional Negligence
    • Barristers
    • Financial advisors
    • IT professionals
    • Insurance brokers
    • Professional Negligence
    • Professional trustees
    • Valuers
  • Wills, Trusts & Probate
    • Probate
    • Trusts
    • Wills

Business areas of law

  • Agriculture
    • Agricultural land for sale or development
    • Buying and selling a farm
    • Commercial contracts for farming businesses
    • Employment of farm workers
    • Equestrian property
    • Farm partnerships and corporate structures
    • Farming disputes
    • Veterinary negligence
  • Banking
    • Banking
  • Commercial Property
    • Commercial Leases
    • Commercial mortgages
    • Developer disputes
    • Development plot sales
    • Environmental policy law
    • Finance
    • Investment purchases and Buy to Let
    • Landlord and tenant
    • Purchase and Sale Of Commercial Property
    • Purchase of development land
    • Rights of way issues
    • Sales or purchases of shops, factories, warehouses, offices and licensed premises
  • Company & Commercial
    • Agency agreements
    • Alternative Dispute Resolution (ADR)
    • Asset Tracing
    • Business structures and joint ventures
    • Commercial Law
    • Commercial Litigation Matters
    • Competition law
    • Contractual Disputes
    • Corporate Law
    • Corporate finance
    • Credit Control
    • Data Protection
    • Debt Recovery
    • Employment - business
    • Franchising
    • Insolvency and Bankruptcy
    • Intellectual Property
    • Management buyouts
    • Merchandising and sponsorship
    • Mis-sold Interest Rate Swap Agreements
    • Partnership and LLP law
    • Sales and Purchases
    • Setting up a business
    • Share option schemes
    • Shareholder Agreements
    • Shareholder and Partnership Disputes
    • Statutory Demands
    • Summary Judgment
    • Unfair Loan Charges
  • Dispute Resolution
    • Mediation
  • Regulations
    • Health and Safety
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