Matter Type:
Residential Conveyancing
robin
Collected on:
Incredibly poor
This review is for a different branch.
A very poor experience, avoid Butterworths.
A very poor experience, with delays and incompetence at each stage.
A simple conveyancing issue, with a slight complication in a court order to be enforced. Many delays and poor communication, and when the court order was finally enacted I wasn't informed until I chased the court myself - only to be informed that my solicitor had been informed a month earlier.
My Butterworths solicitor claimed that she needed legal advice before dealing with that - the irony! I have no doubt that if I hadn't contacted the court myself I'd still be waiting for Butterworths to deal with the issue. My first mortgage offer expired after several renewals, I still don't know whether Butterworths had even attempted to deal with the court at that point.
They did offer to reduce the bill by £180 to reflect the poor service, but then increased their quoted court application fee from £100 to £400! The final bill was far in excess of the quote, with no unexpected events to justify the increase.
Finally, on completion day they refused to give a completion statement showing their fees until after completion. They gave 3 separate figures on the day, ranging from £4,200 to £33,600, and the final figure wasn't any of the 3 given. No explanation given for the differences.
My advice would be to steer well clear of Butterworths.
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