Whether the matter is of a personal or business nature, you can be sure that you will receive outstanding advice tailored to meet your own needs and which reflects your own personal circumstances. You can be sure you are in safe hands every time.
Butterworths
have 3 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Butterworths on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Butterworths. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Butterworths and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Butterworths performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Butterworths and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Butterworths compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Butterworths offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Butterworths.
Matter Type:
Residential Conveyancing
Anonymous
Collected on:
Very good service! Gill is fast and effective.
A representative from Butterworths responded to this review on 13 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Butterworths.
Matter Type:
Residential Conveyancing
Nicholas
Collected on:
Great help from gill
And her team
Very helpful
A representative from Butterworths responded to this review on 13 January, 2025:
Thank you for the positive feedback. I will pass this onto the team
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Verified review
This review has been left by a verified client who used Butterworths.
Matter Type:
Residential Conveyancing
Michael
Collected on:
Good solicitors re my conveyance. No issues.
A representative from Butterworths responded to this review on 02 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Butterworths.
Matter Type:
Residential Conveyancing
Keith Austin
Collected on:
I had to pay a charge for being an overseas client. They sent an imortant document by airmail for signatures. After a few days they realised this would be time consuming and then sent the document by email. It was returned promptly by me by courier service. Payment to me of the house sale was made on 13 December. Deductions included GBP2400, Estate Agents fees. Payment of Estate Agent's fee had aleady been paid. 17 days later on 30 December repayment of the 2400 was finally mad. The delays i knew about had cost me loss of interest and when informed was met with complete silence. In other words, total indifference in dealing with other peoples money.
It seem to me that their lackadaisical approach in dealing with other peoples money was possibly consistent with how the firm was run and in all liklihood there were other unnecessay delays of which I was unaware : the sale in question was most straigtforward with no morgages, no chain and an agreed price
A representative from Butterworths responded to this review on 02 January, 2025:
We are really sorry you feel disappointed with the outcome of your matter. Please do contact us directly for a further explanation as to the current position.
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Verified review
This review has been left by a verified client who used Butterworths.
Matter Type:
Residential Conveyancing
Christine
Collected on:
there were delays initially because the 0nline documents hadn't gone through due to their size but this wasn't followed up by the representative and it took several calls and emails to get the case underway. there were then several changes of legal representative which made progress slow; however when Lizzie Riley took over the case things have moved forward steadily to completion.
Lizzie was on the case and communicated well once she took over; she was pleasant on the phone and timely with her email responses and instilled confidence with her explanations.
A representative from Butterworths responded to this review on 02 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Butterworths.
Matter Type:
Residential Conveyancing
Ali D
Collected on:
Christine and her colleagues are personable, professional and efficient. They handled our sale and subsequent purchase effectively, and delivered on both on time, despite numerous challenges along the way. Our face to face meetings at the office were informal and friendly, and we always felt welcome to ask questions and/or make requests
A representative from Butterworths responded to this review on 02 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Butterworths.
Matter Type:
Residential Conveyancing
Rose
Collected on:
Fast at there job and got me in the house before Christmas but not very helpful never directly replied too any emails when I had a query or question and over all made my first house purchase very underwhelming,
Reception staff very cold as well not very welcoming for people who
Are customer facing.
A representative from Butterworths responded to this review on 02 January, 2025:
Thank you for your review. I will pass the feedback onto the team
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Verified review
This review has been left by a verified client who used Butterworths.
Matter Type:
Residential Conveyancing
Wayne Peter
Collected on:
Excellent service would recommend to anyone pleasure to deal with
A representative from Butterworths responded to this review on 23 December, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Butterworths.
Matter Type:
Residential Conveyancing
Jamie
Collected on:
We had lizzie sorting us out and the service was excellent. We could always get in touch ane she was always chasing. We had some issues with home group that lizzie really helped us out with.
A representative from Butterworths responded to this review on 19 December, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Butterworths.
Matter Type:
Residential Conveyancing
Catherine Elizabeth
Collected on:
Butterworths we're great to deal with. Quick and friendly communication. All queries answered fully and promptly. I found Joanne especially good at her job. She really kept me informed every step of the way.
A representative from Butterworths responded to this review on 16 December, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Alex
Collected on:
Good experience using Butterworths for the conveyance of the purchase of my new house. Sarah was very responsive and thorough throughout the process making sure several issues were clarified and resolved with the sellers solicitor. Would recommend.
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George
Collected on:
This is the third time I have used Butterworths and I would not hesitate to use them in the future. Friendly, professional service.
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Gelareh
Collected on:
Brilliant team!!
We were first time buyers and our purchase got complicated having to change solicitors. From our first conversation with Butterworths, even before we were assigned a solicitor they were helpful and kind. Our solicitor, Laura, was approachable and really took the time to answer our questions and explain everything to us. When she was not able to communicate with us her assistant was there to help and ensure we were looked after. We were in a desperate situation and very stressed out but they were able to ease that stress and complete the purchase for us as fast as they could. We are so very grateful for Laura and the whole team at Butterworths.
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Andy
Collected on:
We went to Butterworths at the recommendation of the estate agent for the purchase of our house, what a great recommendation it turned out to be! In the past we have had some very bad experiences with other solicitors to the point of having to change mid-purchase so we were initially nervous but those nerves quickly dissapeared.
Butterworths, and in particular, our conveyancer Sarah Crampton, was excellent. I could not think of anything that could have been handled better, communication was excellent, whether via email or in person. Everything was explained clearly despite the purchase being very complicated due to land transfer issues. Nothing was ever rushed, explanations were clear and we had complete trust in Sarah’s professional abilities.
Thank you Sarah. If anybody is browsing reviews, as we did, trying to find a good solicitors, look no further. There may be cheaper options elsewhere, but in the end you may regret choosing them as we have never experienced service like this.
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Caron
Collected on:
Professional and straightforward, Wills prepared for my husband and I. Guidance as requested. Thanks to Charlene and Team at Butterworths Lowther Street Carlisle.
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Based in the North of England we offer high-quality, sensible legal advice to clients seeking professional help and easy to access support. Whether the matter is of a personal or business nature, you can be sure that you will receive outstanding advice tailored to meet your own needs and which reflects your own personal circumstances. You can be sure you are in safe hands every time.
